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LCBO

Workplace Investigations Specialist

Toronto, ON, Canada

Pay: $74,671.00 - $130,424
Job type: Full-time
Apply by: Oct 8, 2026
Experience: Minimum 5 years of experience in workplace investigations, human resources, or a related field
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

Pay:

$74,671.00 - $130,424

Job Posting Description:

This is an onsite role

Reporting to the Senior Manager, Workplace Investigations (WI), you will lead complex workplace investigations, conflict resolution, culture assessments and restoration processes. The role ensures compliance with applicable legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act, while supporting a respectful, inclusive, and compliant workplace environment.

You will play a key role within the Workplace Investigations Centre of Excellence (WI CoE), providing independent, impartial support across the organization and contributing to continuous improvement of complaints management and resolution practices.

If you enjoy contributing to a safe workplace, then this is the role for you!

About the Role

Conduct interviews, gather and assess evidence, and document findings in accordance with best practices
Prepare clear, comprehensive investigation reports outlining findings, conclusions, and recommendations
Provide expert guidance to stakeholders on investigation processes and complaint resolution
Support early resolution, mediation, and workplace restoration efforts, where appropriate
Advise internal stakeholders on managing workplace complaints and investigation processes
Provide subject matter expertise to HR partners on early resolution and mediation strategies
Develop tools, resources, and frameworks to strengthen investigation practices and consistency
Lead the engagement of external investigators through the Vendor of Record (VOR) process
Act as an escalation point within the HR model, providing expert guidance on complex matters
Deliver training and awareness initiatives to support leaders and HR partners
Identify trends in workplace complaints and develop strategies to address recurring issues
Contribute to and champion WI CoE priorities, including complaints management, accountability frameworks, and training initiatives
Analyze metrics and reporting to inform business decisions and continuous improvement
Recommend enhancements to investigation processes, policies, and practices
Build effective partnerships with internal stakeholders to strengthen credibility and trust
Design and deliver tools, templates, and communications to support business leaders and HR
Develop training materials and job aids to improve consistency and accountability
Monitor and track investigation outcomes, recommendations, and organizational trends
Ensure compliance with applicable legislation, collective agreements, and LCBO policies
Maintain accurate and confidential investigation records and documentation
Prepare reports and presentations on trends, findings, and outcomes

About You

Post-secondary degree in Human Resources, Business Administration, Law, or a related discipline
Specialized training in workplace investigations, human rights, or alternative dispute resolution (ADR)
Minimum 5 years of experience in workplace investigations, human resources, or a related field
Proven experience managing complex human rights and workplace complaints
Experience working in a unionized or broader public sector environment is preferred
Advanced knowledge of human rights legislation, including the Ontario Human Rights Code, OHSA, and AODA
Understanding of administrative law, corporate governance, and compliance requirements
Familiarity with collective agreements and investigation best practices
Demonstrated professionalism, tact, and sound judgment in sensitive situations
High ethical standards and discretion in handling confidential information
Ability to work independently and collaboratively in a complex environment

We offer a comprehensive suite of benefits including:

Health/Dental Benefits
Access to an Employee & Family Assistance Program
a Defined Benefit Pension
Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. When you select “Easy Apply”, your personal information will be collected through LinkedIn and shared with the LCBO in accordance with the LinkedIn User Agreement.

If you wish to apply without sharing your personal information with LinkedIn, please visit the LCBO Careers website. If you have any questions regarding the LCBO’s collection and use of personal information, please refer to the LCBO Customer Privacy Notice, or contact the Freedom of Information and Privacy Office at:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

October 7, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Apply About employer

More about this job

Responsibilities

You will lead complex workplace investigations, conflict resolution, and culture assessments while ensuring organizational compliance with human rights and safety legislation. Additionally, you will provide expert guidance to stakeholders, manage external investigators, and develop frameworks to improve complaints management practices.

Requirements

Candidates must possess a post-secondary degree in Human Resources, Business, Law, or a related field, along with at least 5 years of experience in workplace investigations. Advanced knowledge of human rights legislation, administrative law, and experience in a unionized or public sector environment are required.

Skills

Workplace investigations
Conflict resolution
Human rights legislation
Report writing
Evidence gathering
Stakeholder management
Mediation
Compliance
Training delivery
Policy development
Data analysis
Administrative law
Corporate governance
Project management

Benefits

Health benefits
Dental benefits
Employee & Family Assistance Program
Defined Benefit Pension
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Workplace Investigations
Human Resources
Ontario Human Rights Code
Occupational Health and Safety Act
Accessibility for Ontarians with Disabilities Act
Conflict Resolution
Mediation
Administrative Law
Corporate Governance
Compliance
Vendor of Record
HR Model
Workplace Restoration
Culture Assessment
Reporting
Metrics
Training
Unionized Environment
Public Sector
Workday

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