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Added 1 min ago
VS
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Software Developer Embedded Systems I (Full Time) - Canada
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AB · Vancouver, BC · Ottawa, ON · Montreal, QC · Kanata, Ontario · Calgary, Alberta · Saint-Laurent, Quebec
- Full-time
As an Embedded Systems Software Developer I, you will design, develop, and deliver high-quality software features that power Cisco’s world-class networking platforms and connected…
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LEAP Legal Software

Support Specialist

Toronto, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 1-3 years of experience in technical support or a similar customer facing role.
Posting language: English
Posted: Oct 7, 2026

Original job description

About The Role

The Support Specialist will focus on guiding LEAP clients (customers) on various use and installation-related questions. The ideal candidate will understand client needs related to particular product use and how to maintain clear product records during any identified issues or new feature requests.

About LEAP

LEAP Global is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.' The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of dedicated individuals, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll be in good company here.

Key Responsibilities

Provide client support and technical issue resolution via email, phone and chat
Understand and solve client business/software needs
Resolve technical issues by guiding clients with specific features of LEAP software products
Proactively enhance LEAP's Self-Support Centre by developing clear, engaging, and effective self-help resources, including step-by-step how-to articles, demonstration videos, and other educational materials
Work both independently and within a small team to efficiently to meet deadlines and client needs

Requirements

1-3 years of experience in technical support or a similar customer facing role. Previous experience working with legal software or within a legal tech environment is an asset
Excellent communication, customer service and writing skills are essential. A large portion of this role is spent on supporting clients over the phone and via chat communication
Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
Strong experience with Microsoft Office products
Collaborative and highly team oriented
Excellent interpersonal skills
Strong attention to detail, excellent time management skills and ability to work well independently and within a team environment
Ability to meet deadlines and commit to team goals

Benefits

Why work at LEAP?

Competitive compensation.
Excellent group insurance benefits
RRSP with employer matching
Generous Paid Time Off (PTO), including starting at 4 weeks' vacation, sick days, floater/personal days and volunteer days
Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
Collaborative and inclusive work environment filled with learning and support
Regular team and regional social events and activities

At LEAP,

We care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

Support LEAP clients by answering product-use and installation questions through email, phone, and chat, and resolve technical issues by guiding them through software features. Create clear self-help resources, including how-to articles and demonstration videos, while maintaining product records for issues and feature requests.

Requirements

Candidates should have 1–3 years of technical support or similar customer-facing experience; legal software experience is an asset. Strong communication, customer service, writing, computer troubleshooting, and Microsoft Office skills are required, along with attention to detail, time management, teamwork, and the ability to meet deadlines.

Skills

Technical Support
Customer Service
Client Communication
Written Communication
Troubleshooting
Software Support
Installation Support
Microsoft Office
Legal Software
Self-Help Content Development
Technical Writing
Time Management
Attention To Detail
Teamwork
Independent Work
Deadline Management

Benefits

Competitive Compensation
Group Insurance Benefits
RRSP With Employer Matching
Paid Time Off
Four Weeks' Vacation
Sick Days
Personal Days
Volunteer Days
Hybrid Work Model
Learning And Support
Team And Regional Social Events

Visa sponsorship

Not detected in the job text

Keywords

LEAP
Legal Technology
Legal Practice Software
Technical Support
Customer Support
Client Support
Technical Issue Resolution
Email Support
Phone Support
Chat Support
Software Troubleshooting
Installation Issues
Microsoft Office
Self-Support Centre
How-To Articles
Demonstration Videos
Educational Materials
Product Records
Feature Requests
Network Drives
Folder Management
Customer Service
Technical Writing
Time Management

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