Jobs in Canada

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BU
Theatre Practitioner Recovery
Bupa UK
NS · Cape Breton, NS
- Part-time
Provide a high standard of professional practice and clinical care under direct supervision, working within the recovery team to promote a good working environment.
Added just now
GC
Senior Community Manager
Game Companies
Vancouver, BC
- Full-time
Review Discord/Forum posts and take action or provide guidance on moderation according to guidelines and community team processes.
Added just now
RM
Clinical Quality, Experience and Improvement Leader
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added just now
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added just now
CH
Administrator, Information Systems
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 6 mins ago
IC
Package Handler - Warehouse Clerk - Seasonnal
Intelcom Courrier Canada INC
Québec, QC
- Part-time
A minimum of 3 days per week (2 weekdays + 1 weekend) – more availability
Added 45 mins ago
AT
Driver Settlement Services Clerk
Armour Transportation Systems
Moncton, NB
- Full-time
…love of organization will make a real impact. We're a growing leader in the transportation industry, and we're focused on the future - that means opportunity, growth, and a team that…
Added 45 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Shawinigan, QC
- Full-time
…from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 1 hour ago
C
Director, Operations
Clarity
Vancouver, BC
- $180,000 to $300,000 CAD / year
- Full-time
We’re seeking an ambitious, strategic leader who brings strong operational judgment and has built or improved operations and systems in a high-performing startup or innovative financial…
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 2 hours ago
RL
Seasonal Part Time Brand Ambassador
Ralph Lauren
Richmond, BC
- Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 2 hours ago
A
Controls Manager
Actalent
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
Lead and develop the controls engineering team of approximately six engineers, with potential growth and inclusion of co-op students.
Added 2 hours ago
A
Technical Writer
Actalent
Ottawa, ON
- $35 to $50 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 2 hours ago
A
Manufacturing Engineering Specialist
Actalent
Ottawa, ON
- $25 to $28 CAD / hour
- Contract
…you work closely with the Manufacturing Engineering Support team to program and configure production equipment, support automation initiatives, and design and develop manufacturing fixtures…
Added 2 hours ago
A
Electrical Designer
Actalent
Mississauga, ON
- $55 to $65 CAD / hour
- Contract
Ability to delegate design activities and coordinate deliverables across a design team.
Added 2 hours ago
A
Electrical Engineer
Actalent
Mississauga, ON
- $55 to $79 CAD / hour
- Contract
…take ownership of the electrical discipline, mentor junior team members, work closely with multidisciplinary project teams, and contribute across the full project lifecycle from conceptual…
Added 2 hours ago
TH
Concepteur Web
The Home Depot Canada
Toronto, ON
- Full-time
Technical Leadership: Provide expert technical guidance and mentorship to the development team, leading the resolution of complex technical issues during the implementation phase.
Added 2 hours ago
TH
ARCHITECT TECHNOLOGY, DATA
The Home Depot Canada
Toronto, ON
- Full-time
Technical Leadership: Provide expert technical guidance and mentorship to the development team, leading the resolution of complex technical issues during the implementation phase.
Added 3 hours ago
TC
Director of Operations
Terminal City Club
Vancouver, BC
- Full-time
The Director of Operations is a senior executive leader responsible for the strategic and operational management of the Club's facilities, technology infrastructure, security, housekeeping,…
Added 3 hours ago
EC
Senior Product Manager, Ad Relevance
eBay Canada
Toronto, ON
- Full-time
- Hybrid
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 3 hours ago
EC
Senior Product Manager, Ad Ranking
eBay Canada
Toronto, ON
- Full-time
- Hybrid
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 3 hours ago
UO
Urban Outfitters Key Holder
Urban Outfitters
Toronto, ON
- From $19.75 CAD / hour
- Part-time
The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish…
Added 3 hours ago
WC
(CAN) Food & Consumables Team Lead
Wal-Mart Canada Corp
Yellowknife, NT
- Full-time
…from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…

Leap Recruitment Partners

Bilingual Customer Analyst

Markham, ON, Canada

$28 CAD / hour · Contract

Apply on evoportalus.tracker-rms.com About employer

Applications open in a new tab.

Job details

Pay: $28 CAD / hour
Job type: Contract
Experience: Minimum of 1-2 years of experience in a customer contact center.
Working hours: 37.5 hours per week
Posting language: English
Posted: Aug 18, 2026

Original job description

Job title: Bilingual Customer Analyst

Role type: 6 months contract role with the potential to go long term

Shift: Monday to Friday 8am to 6pm. Start timing can be anywhere between 8am to 10am.

Dedicated days are Tuesday and Wednesday to be in office unless required for other days.
Must be flexible to come into the office 100% of the week when required.
7.5 hours per day and 37.5 hours per week

Pay rate: $28/hour. No benefits while on contract period

Location: Markham, ON

Leap Recruitment Partners is proud to represent a premier leader in the Canadian insurance and financial services landscape. Our client is recognized for its commitment to service excellence and innovation, and we are currently seeking a motivated professional to join their high-performing Billing Operations team.

The Role:

As a Bilingual Customer Analyst, you will have a crucial role in aiding brokerages to access assistance, offering guidance, and providing in-depth technical support and troubleshooting. This is an opportunity for you to excel in a position that appreciates your bilingual proficiency and commitment to delivering excellent customer service.

What You'll Do

Respond to all phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries.
Deliver a high standard of customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information.
Ensure that ticket lifecycles do not exceed defined standards.
Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner.
Build, modify, and remove system access as requested, closely adhering to defined standards.
Provide support on systems when called upon by peers, particularly junior members.
Maintain up-to-date knowledge of supporting systems and provide cross-training as needed.
Prioritize and manage multiple requests based on the urgency and impact of each request.
Identify trends with brokers and take the lead to work with the BD team on training initiatives.

What You'll Bring

College or University Degree, preferably in Business Management or a related field.
Minimum of 1-2 years of experience in a customer contact center.
Proficiency in relevant computer applications and call center systems.
Good typing skills at a medium to fast rate with accuracy.
Bilingual proficiency in French and English is a must have.
Strong customer service orientation.
Excellent written and verbal communication skills.
Outstanding problem-solving skills.
Strong interpersonal and organizational skills.
Self-directed and adaptable.
Basic understanding of broker operating environments and insurance principles.
Basic knowledge of Underwriting principles.
Ability to effectively handle all Broker & customer requests from start to finish.
Ability to keep abreast of all Broker communication and changes in guidelines and technology.
Capability to act as an SME (Subject Matter Expert) to represent the team on initiatives.
Ability to troubleshoot and identify the root cause of technical issues.
Efficiently prioritize complex issues for further investigation.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

Apply on evoportalus.tracker-rms.com About employer

More about this job

Responsibilities

The Bilingual Customer Analyst will answer calls and emails from brokerages about system access and support, and manage requests through to resolution. The role also includes setting up and removing system access and training brokers.

Requirements

Candidates need fluent bilingual French and English, a college or university degree, and 1-2 years in a contact centre. Strong troubleshooting, communication and basic insurance and underwriting knowledge are also required.

Skills

Call centre systems
Ticket management
System access administration
Technical troubleshooting
Root cause analysis
Typing
Customer service
Written communication
Verbal communication
Bilingual French and English
Insurance principles
Underwriting principles
Broker operating environments
Problem solving
Prioritization
Cross-training
Training facilitation
Organization
Interpersonal skills

Keywords

Bilingual Customer Analyst
French English bilingual
customer support analyst
billing operations
insurance brokerage support
broker support
system access management
ticket management
call centre
contact centre
technical support
troubleshooting
insurance
underwriting
contract
Markham
help desk
customer service
training
root cause analysis

Languages

English
French

Seniority

Entry level

Fields of study

Business Management

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Work requirements

Jobs in Canada