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Added 1 hour ago
IR
Intake Coordinator (33113)
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
The Intake Coordinator will be responsible for scheduling of assessments and booking of associated services, as well as the processing of documentation. The ability to interact with staff…
Added 2 hours ago
JH
Operations Manager
JMC HR Consulting
Saint John, NB
- Full-time
Establish client communication standards that support timely updates and clear expectations.
Added 10 hours ago
C
Team Coordinator
CarePartners
Barrie, ON
- Part-time
…customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards…
Added 12 hours ago
IH
Rural Adult Mental Health and Substance Use Clinician
Interior Health Authority
100 Mile House, BC
- Internship
The primary duties include, at the advanced practice level, intake assessment, crisis intervention, referral, case management, short term individual and group psychotherapy, psychogeriatric…
Added 1 day ago
JM
FAMILY LAW LEGAL ASSISTANT/CLERK
Johnson Miller Family Lawyers
Windsor, ON
- Full-time
…detail-oriented, and proactive professional to provide comprehensive support to counsel throughout all stages of a file, from intake through to…
Added 1 day ago
TS
Casual House Support Worker
The Salvation Army Canada and Bermuda Territory
New Westminster, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 day ago
SH
Rehabilitation Aide
Shared Health-Soins Communs
Brandon, MB
- Full-time
Performs assigned client tasks including activities to promote/maximize function, mobility, movement, communication, independence in activities of daily living and instrumental activities…
Added 1 day ago
Rehabilitation Aide
Winnipeg Regional Health Authority
Brandon, MB
Performs assigned client tasks including activities to promote/maximize function, mobility, movement, communication, independence in activities of daily living and instrumental activities…
Added 1 day ago
NC
Program Assistant – Moose Factory (26-35)
Northern College of Applied Arts and Technology
ON · Moose Factory, ON
- Full-time
Meet with clients applying for services such as Educational, Training or Employment Services, and begin the intake folder process and ensure the client is eligible for the service. Plans to…
Added 1 day ago
LH
Job Title Harm Reduction Worker
Lookout Housing + Health Society
Duncan, BC
- Part-time
…reduction supplies throughout the Society, orienting and supporting staff to carry out their duties within the harm reduction framework. The people we serve may have a variety of…
Added 1 day ago
TS
Direct Care Worker
The Salvation Army in Canada
Vancouver, BC
- Part-time
Provides case support for vulnerable clients, from intake to discharge, for which strict confidentiality is required, and assists in maintenance of client files.
Added 1 day ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
…including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the mental, developmental and physical disabilities of the guests.…
Added 1 day ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
…following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as…
Added 1 day ago
CH
Scheduling Coordinator – Edmonton (Full-Time)
CBI Home Health
Edmonton, AB
- Full-time
…and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic…
Added 1 day ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
…and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic…
Added 1 day ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
…and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic…
Added 1 day ago
B
Consultant, Cloud Engineer - Azure
BDO
Toronto, ON
- Full-time
…You will work alongside experienced engineers, architects and client teams to design, build and support modern cloud solutions, with a particular focus on Microsoft Azure, cloud-native and…
Added 1 day ago
TS
Caseworker
The Salvation Army in Canada
Brantford, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 day ago
SC
Community Connector & Community Learning Program Coordinator
Smithers Community Services Association
Smithers, BC
- Full-time
- Temporary
…coordinates volunteers and tutors by matching them with appropriate client and program needs. It also develops and maintains the agency's volunteer network to support tutoring, workshops,…
Added 1 day ago
Clinical Operations Manager
Canadian Mental Health Association BC Division
Vancouver, BC
Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.
Added 1 day ago
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Proposal Developer – Renewables (CAN)
Ulteig
Canada
- Full-time
Ulteig is seeking qualified candidates for a Proposal Developer – Renewables role in Canada to support the development of high-quality, client-focused technical proposals and project cost…
Added 1 day ago
U
Proposal Engineer – Renewables (CAN)
Ulteig
Canada
- Full-time
Ulteig is seeking qualified candidates for a Proposal Engineer – Renewables role in Canada to support the development of high-quality, client-focused technical proposals and project cost…
Added 1 day ago
CB
Clinical Operations Manager
CMHA BC
Vancouver, BC
- Full-time
Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.
Added 1 day ago
TM
Receptionist - Wellness
The Mustard SEED Society
Kamloops, BC
- Full-time
…Centre Receptionist utilizes a trauma informed approach to support and triage clients accessing the Wellness Centre appropriately. Answering incoming phone calls and inquiries from clients,…
Added 1 day ago
LR
Director Strategy Operations
Leap Recruitment Partners
Toronto, ON
- Full-time
Business Development: Support growth by contributing to client presentations and RFP responses.

Leap Recruitment Partners

Director Strategy Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.
Posting language: English
Posted: Oct 30, 2026

Original job description

Director, Operations & Strategy

Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and rehabilitation services.

The Role Our client is highly regarded for its clinical excellence, operational discipline, and reliable delivery of assessment services to major insurers, government agencies, and legal firms across Canada. Reporting directly to the President & COO, this senior leadership role is designed for a true strategic partner who will help chart the organization's future course and oversee the teams executing that vision.

This is a highly engaged, forward-facing position. You will bridge the gap between internal operations and external client management, ensuring that department leaders consistently meet quality standards while independently managing critical relationships with insurer vendor managers. The ideal candidate thrives both when designing strategic frameworks and when rolling up their sleeves to spearhead implementation.

Key Responsibilities

Strategic Execution: Collaborate with the President & COO on annual and strategic planning, subsequently driving the rollout of these plans across the operations division.

Operational Alignment: Translate high-level business strategies into concrete priorities, measurable metrics, and actionable goals for each department.

Change Management: Champion internal transformation initiatives, including organizational restructures, the launch of new service lines, technology upgrades, and market expansions.

Client Relations: Nurture and expand vital partnerships with insurer vendor managers and core client contacts, leading performance review meetings and utilizing data to highlight operational successes.

Quality & Escalation: Act as the ultimate escalation point for client concerns, swiftly resolving issues to safeguard long-term partnerships while ensuring strict adherence to turnaround times and service level agreements (SLAs).

Financial Oversight: Manage operational metrics against corporate budgets, keeping a close eye on capacity, margins, assessor expenses, and overall volumes.

Efficiency Optimization: Proactively identify methods to minimize cost leakage, enhance workflow efficiencies, and protect company profitability using insights from data analysts.

Team Leadership & HR: Mentor and empower department leads across quality assurance, scheduling, intake, and file management to foster a culture of professional accountability.

Workforce Planning: Partner with executive leadership to manage organizational design, staffing needs, onboarding, and performance management for the operations group.

Business Development: Support growth by contributing to client presentations and RFP responses.

Qualifications

A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.

A background in regulated professional services, such as healthcare services, disability management, or insurance.

A proven history of shaping strategic plans and successfully driving them into operational reality.

Strong financial literacy, with the ability to navigate budgets, analyze costs, and use data to inform business decisions.

Demonstrated success in building and maintaining senior-level relationships with vendors or clients.

Experience managing multi-disciplinary teams by leading through supervisors or department heads.

Exceptional communication skills, capable of engaging confidently with executives, staff, and external partners.

Post-secondary education in healthcare administration, business, or a related discipline (an MBA or equivalent qualification is considered an asset).

Familiarity with the auto insurance environment, industry-specific accreditations, or independent medical evaluation services is highly advantageous.

A willingness to remain hands-on in the day-to-full operational details.

What Success Looks Like in Your First 90 Days

You have mastered the organization's systems, workflows, team dynamics, and key client SLAs.

You have established yourself as the primary, go-to contact for all insurer vendor managers on major accounts.

You have forged strong, collaborative partnerships with every department lead.

You have analyzed operational reporting to pinpoint your top three priorities for improvement and presented a comprehensive action plan to tackle them.

Position Details

Compensation: Competitive salary commensurate with experience.

Employment Type: Full-time, permanent position.

Location: Hybrid model based in the Greater Toronto Area (a regular in-office presence is required).

Benefits: Comprehensive group dental and health benefits (50% employer-paid), plus vacation time and pay in accordance with provincial standards.

Start Date: As soon as possible.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

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More about this job

Responsibilities

Partner with the President and COO to develop and execute strategy, align departmental goals, lead operational change, and oversee budgets, performance, quality, and efficiency. Manage key insurer relationships and escalations, lead department heads and workforce planning, and support business development through client presentations and RFP responses.

Requirements

Requires at least seven years of progressive operations leadership experience, including three years at director or senior management level, preferably in regulated professional services such as healthcare, disability management, or insurance. Candidates should bring strategic execution, financial literacy, senior client or vendor relationship management, multidisciplinary team leadership, strong communication skills, and post-secondary education in healthcare administration, business, or a related field; an MBA and familiarity with auto insurance or independent medical evaluations are assets.

Skills

Strategic Planning
Operations Management
Change Management
Financial Oversight
Budget Management
Data Analysis
Process Improvement
Quality Assurance
Escalation Management
Team Leadership
Workforce Planning
Performance Management
Business Development
RFP Responses
Communication

Benefits

Health Benefits
Dental Benefits
Vacation Time
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Independent Medical Assessments
Rehabilitation Services
Healthcare Services
Disability Management
Insurance
Auto Insurance
Independent Medical Evaluation
Strategic Planning
Operational Execution
Organizational Restructuring
Service Line Launches
Technology Upgrades
Market Expansion
Vendor Management
Client Performance Reviews
Service Level Agreements
Operational Metrics
Corporate Budgets
Capacity Planning
Profitability
Workflow Efficiency
Quality Assurance
Scheduling
Intake
File Management
Organizational Design
Onboarding
Performance Management
Client Presentations
RFP Responses

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