Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 21 mins ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
This is transformation work, and at this level you will own significant parts of it. You will lead discovery, form the point of view on where a client stands and where they need to be, and…
Added 21 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
This is transformation work, and you will be accountable for it. You will lead engagements end to end, own the client relationship day to day, set the strategic direction of the work, and…
Added 21 mins ago
Account Executive, Enterprise
BrainStation
Toronto, ON
This is transformation work. You will own a portfolio of client relationships and the pursuits within them, from the first conversation through discovery, solution shaping, proposal, and…
Added 21 mins ago
TA
Lead AI Architect & Delivery Manager
Tiger Analytics
Canada
- Full-time
The Lead AI Architect & Delivery Manager will serve as the technical authority and engagement lead for the client's TPRM AI Assistant project, backfilling the departing AI Lead. This role…
Added 36 mins ago
U
Outside Sales Representative – UniFirst Canada
UniFirst
Montreal, QC
- Full-time
Added 36 mins ago
AG
Owner
ASIA GULF POWER SERVICE COMPANY LIMITED - ABU DHABI
Oshawa, ON
- Full-time
…regulatory standards. The Owner will develop and execute business strategy, supervise staff, and build partnerships with vendors, contractors, and local organizations. This role also…
Added 36 mins ago
LK
Interim Director, Human Resources
LHH Knightsbridge
Calgary, AB
- Contract
Our client is a Canadian retail organization with a global footprint. They are urgently seeking an Interim Director of Human Resources to bridge the gap until a permanent candidate is…
Added 36 mins ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
At 53 North Collection, We Are Looking For Our Next Great Team Member To Join Us And Lead Our Sales And Catering Team At The Matrix, Metterra And Varscona Hotels. We Are Committed To…
Added 51 mins ago
Haul Truck Operator- CNUL
Fort McKay Group of Companies
Fort McMurray, AB
Accept instructions from the Team Lead and/or Shift Supervisor as directed, and adjust work and strategy according to changing conditions, policies, and procedures as needed.
Added 1 hour ago
M
Directeur(trice) développement des affaires
Mirego
Montreal, QC · Quebec, QC
- Full-time
- Monitor established KPIs (e.g., number of calls, lead conversion rates, etc.) and contribute to the continuous improvement of prospecting processes.
Added 1 hour ago
IH
Estimator
Impact HR
Calgary, AB
- Full-time
…including labour availability, material pricing, equipment lead times, subcontractor capacity, tendering trends, local code considerations and client…
Added 1 hour ago
Business Development Manager- Maintenance and Janitoral Services - West
United Services Group
Red Deer, AB · Edmonton, AB · Calgary, AB
…negotiating contracts, closing deals and transitioning the client to the Key Account Management team. This role will collaborate with the National Key Account Managers, our sales operations…
Added 2 hours ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
Build and Lead at Global Scale: Collaborate with exceptional AI, data, engineering, and consulting talent across geographies to deliver transformative solutions and grow strategic client…
Added 4 hours ago
M
Toronto Health Office Practice Leader
Mercer
Toronto, ON
- Other
Lead key client engagements, directing project teams to develop strategic solutions that address client needs and issues.
Added 5 hours ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…constraints: missed calls, slow follow-up, intake handled between client matters, inconsistent marketing, and administrative work competing with billable time. Building larger intake,…
Added 5 hours ago
T
Account Manager (Fresh graduates are welcome)
TransPerfect
ON · Durham, ON
- Full-time
Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information
Added 5 hours ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
You’ll have the opportunity to learn and lead
Added 5 hours ago
G
Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
Grande capacité à traduire des concepts techniques en valeur commerciale claire, en avantages pour le client et en messages prêts à être diffusés lors d'un lancement
Added 5 hours ago
JH
Director, Total Rewards
JUST HR
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
JUST HR has been engaged to recruit a Director of Total Rewards for our publicly traded global client. We are seeking an exceptional leader to join the Human Resources Leadership team. This…
Added 5 hours ago
I
Gas Utility Decarbonization Strategy Manager
IIIIIIUS
Ottawa, ON
- Full-time
You will be a key member of a client facing consulting team within ICF’s Energy and Climate Planning Line of Business (LOB). Your specific team is focused on supporting gas and combined…
Added 6 hours ago
K
Senior Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
…helping our clients solve their complex business issues from strategy to…
Added 6 hours ago
CC
Sales Business Development Executive
Change Connect
Toronto, ON
- Full-time
…collaboration, healthy challenge, and shared celebration of client success, tailoring solutions to the unique needs of each…
Added 6 hours ago
CI
Client Transaction Specialist
Colliers International
Toronto, ON
- Full-time
Collaborate on client retention and growth plans, partnering directly with the National Landlord Lead and Managing Directors to execute the overarching national account strategy
Added 6 hours ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- Full-time
- Remote
Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
Added 6 hours ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- $98,600 to $126,600 CAD / year
- Full-time
- Remote
Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.

Leap Recruitment Partners

Director Strategy Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.
Posting language: English
Posted: Oct 30, 2026

Original job description

Director, Operations & Strategy

Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and rehabilitation services.

The Role Our client is highly regarded for its clinical excellence, operational discipline, and reliable delivery of assessment services to major insurers, government agencies, and legal firms across Canada. Reporting directly to the President & COO, this senior leadership role is designed for a true strategic partner who will help chart the organization's future course and oversee the teams executing that vision.

This is a highly engaged, forward-facing position. You will bridge the gap between internal operations and external client management, ensuring that department leaders consistently meet quality standards while independently managing critical relationships with insurer vendor managers. The ideal candidate thrives both when designing strategic frameworks and when rolling up their sleeves to spearhead implementation.

Key Responsibilities

Strategic Execution: Collaborate with the President & COO on annual and strategic planning, subsequently driving the rollout of these plans across the operations division.

Operational Alignment: Translate high-level business strategies into concrete priorities, measurable metrics, and actionable goals for each department.

Change Management: Champion internal transformation initiatives, including organizational restructures, the launch of new service lines, technology upgrades, and market expansions.

Client Relations: Nurture and expand vital partnerships with insurer vendor managers and core client contacts, leading performance review meetings and utilizing data to highlight operational successes.

Quality & Escalation: Act as the ultimate escalation point for client concerns, swiftly resolving issues to safeguard long-term partnerships while ensuring strict adherence to turnaround times and service level agreements (SLAs).

Financial Oversight: Manage operational metrics against corporate budgets, keeping a close eye on capacity, margins, assessor expenses, and overall volumes.

Efficiency Optimization: Proactively identify methods to minimize cost leakage, enhance workflow efficiencies, and protect company profitability using insights from data analysts.

Team Leadership & HR: Mentor and empower department leads across quality assurance, scheduling, intake, and file management to foster a culture of professional accountability.

Workforce Planning: Partner with executive leadership to manage organizational design, staffing needs, onboarding, and performance management for the operations group.

Business Development: Support growth by contributing to client presentations and RFP responses.

Qualifications

A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.

A background in regulated professional services, such as healthcare services, disability management, or insurance.

A proven history of shaping strategic plans and successfully driving them into operational reality.

Strong financial literacy, with the ability to navigate budgets, analyze costs, and use data to inform business decisions.

Demonstrated success in building and maintaining senior-level relationships with vendors or clients.

Experience managing multi-disciplinary teams by leading through supervisors or department heads.

Exceptional communication skills, capable of engaging confidently with executives, staff, and external partners.

Post-secondary education in healthcare administration, business, or a related discipline (an MBA or equivalent qualification is considered an asset).

Familiarity with the auto insurance environment, industry-specific accreditations, or independent medical evaluation services is highly advantageous.

A willingness to remain hands-on in the day-to-full operational details.

What Success Looks Like in Your First 90 Days

You have mastered the organization's systems, workflows, team dynamics, and key client SLAs.

You have established yourself as the primary, go-to contact for all insurer vendor managers on major accounts.

You have forged strong, collaborative partnerships with every department lead.

You have analyzed operational reporting to pinpoint your top three priorities for improvement and presented a comprehensive action plan to tackle them.

Position Details

Compensation: Competitive salary commensurate with experience.

Employment Type: Full-time, permanent position.

Location: Hybrid model based in the Greater Toronto Area (a regular in-office presence is required).

Benefits: Comprehensive group dental and health benefits (50% employer-paid), plus vacation time and pay in accordance with provincial standards.

Start Date: As soon as possible.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

Apply About employer

More about this job

Responsibilities

Partner with the President and COO to develop and execute strategy, align departmental goals, lead operational change, and oversee budgets, performance, quality, and efficiency. Manage key insurer relationships and escalations, lead department heads and workforce planning, and support business development through client presentations and RFP responses.

Requirements

Requires at least seven years of progressive operations leadership experience, including three years at director or senior management level, preferably in regulated professional services such as healthcare, disability management, or insurance. Candidates should bring strategic execution, financial literacy, senior client or vendor relationship management, multidisciplinary team leadership, strong communication skills, and post-secondary education in healthcare administration, business, or a related field; an MBA and familiarity with auto insurance or independent medical evaluations are assets.

Skills

Strategic Planning
Operations Management
Change Management
Financial Oversight
Budget Management
Data Analysis
Process Improvement
Quality Assurance
Escalation Management
Team Leadership
Workforce Planning
Performance Management
Business Development
RFP Responses
Communication

Benefits

Health Benefits
Dental Benefits
Vacation Time
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Independent Medical Assessments
Rehabilitation Services
Healthcare Services
Disability Management
Insurance
Auto Insurance
Independent Medical Evaluation
Strategic Planning
Operational Execution
Organizational Restructuring
Service Line Launches
Technology Upgrades
Market Expansion
Vendor Management
Client Performance Reviews
Service Level Agreements
Operational Metrics
Corporate Budgets
Capacity Planning
Profitability
Workflow Efficiency
Quality Assurance
Scheduling
Intake
File Management
Organizational Design
Onboarding
Performance Management
Client Presentations
RFP Responses

Report this job