Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 47 mins ago
BI
Senior Brand Manager, Oncology
Boehringer Ingelheim
Burlington, ON
- Full-time
Translates global strategy & develops an aligned omnichannel plan to deliver on local needs
Added 47 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
The Director, Child Care Services is accountable for the overall leadership, vision, and management of the unit’s programs and contributes to the long-term planning required to achieve…
Added 47 mins ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Jointly reporting to the hiring Associate Director of Faculty Development, and to the Dean or unit head of an assigned portfolio, or a Senior Development Officer (SDO) if in place, the…
Added 47 mins ago
Q
Homecare Nurse Manager - Burlington
Qualicare
Burlington, ON
- Full-time
Cross-functional collaboration - You work closely with our Director of Community Care Integration on referral partner relationships, and alongside the Owner on strategy as we grow.
Added 1 hour ago
CM
Directeur(trice), médecine sportive / Director of Sports Medecine
CF Montréal
Montreal, QC
- Full-time
Added 1 hour ago
NB
Senior Director, IT Delivery and Technology Platforms
National Bank of Canada
Montreal, QC
- Full-time
A career as Senior Director, IT Delivery and Technology Platforms at National Bank means acting as a leader of leaders and ensuring the evolution, performance and sustainability of a…
Added 1 hour ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
We’re recruiting a Commercial Insurance Director for a well-established and growing insurance organization in the Greater Toronto Area.
Added 2 hours ago
J
Principal Director - Business Insurance (P&C)
JobsMedia.io
Montreal, QC
- Full-time
Added 2 hours ago
SP
Senior Digital Designer, Marketing
Stormtech Performance Apparel
Markham, ON
- Full-time
Work within the strategy, priorities, and campaign plans set by the Director of Marketing.
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 2 hours ago
I
Partner Enablement Leader
Intuit
Toronto, ON
- Full-time
…playbook, team or operating model to inherit. You will define the strategy, hire the managers and enablers who execute it, and scale the function…
Added 3 hours ago
C
Business Continuity Manager
CarePartners
Waterloo, ON
- Full-time
…and operational resilience programs. Reporting to the Senior Director of Business Continuity and Development, this role supports the organization’s ability to prepare for, respond to, and…
Added 3 hours ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…external partners to align EHS operations with organizational strategy. Managers directly influence the experience of paramedics, the effectiveness of frontline operations, and the quality…
Added 3 hours ago
L
Project Director, Heavy Civil - Future Opportunties
Ledcor
Edmonton, AB
- Full-time
We are seeking a strategic and experienced Project Director to provide executive-level leadership across our heavy civil construction projects. In this role, you will be responsible for…
Added 4 hours ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
Conduct AI-assisted contract reviews using the team's strategy playbook to surface key opportunities, SLA highlights, and negotiation insights ahead of renewal discussions
Added 4 hours ago
CO
Director, AI, Data and Analytics
City of North Vancouver
North Vancouver, BC
- Full-time
As Director, AI, Data & Analytics, you will provide enterprise leadership for the City’s AI, data, analytics, and GIS functions. Working closely with the CAO, Executive Leadership Team,…
Added 6 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Leduc, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 6 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Sherwood Park, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 6 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
St. Albert, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 6 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Spruce Grove, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 6 hours ago
C
Director, Purchasing NA
CGT
Cambridge, ON
- $120,000 to $150,000 CAD / year
- Full-time
The Director, Purchasing NA leads the North America Purchasing team and the procurement of goods and services for the company. The role develops purchasing strategy and builds strategic…
Added 6 hours ago
Project Director - Major Projects
Forbes Bros. Group of Companies
AB
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 6 hours ago
Senior Resource Manager
BIMM
Toronto, ON
…teams, including Creative, Experience Design (XD), Technology, Strategy, and Client Leadership. The role serves as the central point of coordination for staffing decisions, ensuring the…
Added 6 hours ago
Director, Offensive Security
Varicent
Toronto, ON
We're looking for a hands-on Director of Offensive Security to lead and evolve our offensive security program across applications, cloud environments, enterprise systems, and AI-enabled…

Leap Recruitment Partners

Director Strategy Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.
Posting language: English
Posted: Oct 30, 2026

Original job description

Director, Operations & Strategy

Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and rehabilitation services.

The Role Our client is highly regarded for its clinical excellence, operational discipline, and reliable delivery of assessment services to major insurers, government agencies, and legal firms across Canada. Reporting directly to the President & COO, this senior leadership role is designed for a true strategic partner who will help chart the organization's future course and oversee the teams executing that vision.

This is a highly engaged, forward-facing position. You will bridge the gap between internal operations and external client management, ensuring that department leaders consistently meet quality standards while independently managing critical relationships with insurer vendor managers. The ideal candidate thrives both when designing strategic frameworks and when rolling up their sleeves to spearhead implementation.

Key Responsibilities

Strategic Execution: Collaborate with the President & COO on annual and strategic planning, subsequently driving the rollout of these plans across the operations division.

Operational Alignment: Translate high-level business strategies into concrete priorities, measurable metrics, and actionable goals for each department.

Change Management: Champion internal transformation initiatives, including organizational restructures, the launch of new service lines, technology upgrades, and market expansions.

Client Relations: Nurture and expand vital partnerships with insurer vendor managers and core client contacts, leading performance review meetings and utilizing data to highlight operational successes.

Quality & Escalation: Act as the ultimate escalation point for client concerns, swiftly resolving issues to safeguard long-term partnerships while ensuring strict adherence to turnaround times and service level agreements (SLAs).

Financial Oversight: Manage operational metrics against corporate budgets, keeping a close eye on capacity, margins, assessor expenses, and overall volumes.

Efficiency Optimization: Proactively identify methods to minimize cost leakage, enhance workflow efficiencies, and protect company profitability using insights from data analysts.

Team Leadership & HR: Mentor and empower department leads across quality assurance, scheduling, intake, and file management to foster a culture of professional accountability.

Workforce Planning: Partner with executive leadership to manage organizational design, staffing needs, onboarding, and performance management for the operations group.

Business Development: Support growth by contributing to client presentations and RFP responses.

Qualifications

A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.

A background in regulated professional services, such as healthcare services, disability management, or insurance.

A proven history of shaping strategic plans and successfully driving them into operational reality.

Strong financial literacy, with the ability to navigate budgets, analyze costs, and use data to inform business decisions.

Demonstrated success in building and maintaining senior-level relationships with vendors or clients.

Experience managing multi-disciplinary teams by leading through supervisors or department heads.

Exceptional communication skills, capable of engaging confidently with executives, staff, and external partners.

Post-secondary education in healthcare administration, business, or a related discipline (an MBA or equivalent qualification is considered an asset).

Familiarity with the auto insurance environment, industry-specific accreditations, or independent medical evaluation services is highly advantageous.

A willingness to remain hands-on in the day-to-full operational details.

What Success Looks Like in Your First 90 Days

You have mastered the organization's systems, workflows, team dynamics, and key client SLAs.

You have established yourself as the primary, go-to contact for all insurer vendor managers on major accounts.

You have forged strong, collaborative partnerships with every department lead.

You have analyzed operational reporting to pinpoint your top three priorities for improvement and presented a comprehensive action plan to tackle them.

Position Details

Compensation: Competitive salary commensurate with experience.

Employment Type: Full-time, permanent position.

Location: Hybrid model based in the Greater Toronto Area (a regular in-office presence is required).

Benefits: Comprehensive group dental and health benefits (50% employer-paid), plus vacation time and pay in accordance with provincial standards.

Start Date: As soon as possible.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

Apply About employer

More about this job

Responsibilities

Partner with the President and COO to develop and execute strategy, align departmental goals, lead operational change, and oversee budgets, performance, quality, and efficiency. Manage key insurer relationships and escalations, lead department heads and workforce planning, and support business development through client presentations and RFP responses.

Requirements

Requires at least seven years of progressive operations leadership experience, including three years at director or senior management level, preferably in regulated professional services such as healthcare, disability management, or insurance. Candidates should bring strategic execution, financial literacy, senior client or vendor relationship management, multidisciplinary team leadership, strong communication skills, and post-secondary education in healthcare administration, business, or a related field; an MBA and familiarity with auto insurance or independent medical evaluations are assets.

Skills

Strategic Planning
Operations Management
Change Management
Financial Oversight
Budget Management
Data Analysis
Process Improvement
Quality Assurance
Escalation Management
Team Leadership
Workforce Planning
Performance Management
Business Development
RFP Responses
Communication

Benefits

Health Benefits
Dental Benefits
Vacation Time
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Independent Medical Assessments
Rehabilitation Services
Healthcare Services
Disability Management
Insurance
Auto Insurance
Independent Medical Evaluation
Strategic Planning
Operational Execution
Organizational Restructuring
Service Line Launches
Technology Upgrades
Market Expansion
Vendor Management
Client Performance Reviews
Service Level Agreements
Operational Metrics
Corporate Budgets
Capacity Planning
Profitability
Workflow Efficiency
Quality Assurance
Scheduling
Intake
File Management
Organizational Design
Onboarding
Performance Management
Client Presentations
RFP Responses

Report this job