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Added 36 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 36 mins ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that…
Added 1 hour ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
Design, develop and produce sophisticated proposals for major and principal gift prospective donors within exceptionally tight deadline environments.
Added 3 hours ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
Entegrus Powerlines Inc. is seeking to fill a Director of Engineering and Operations vacancy. The position will report directly to the Vice President of Engineering and Operations. The…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
MD
Director of Training and Prevention / Dir Child & Family Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Director of Training and Prevention / Dir Child & Family Services
Added 5 hours ago
S
Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
Global Director, Internal Audit, you will contribute to developing a dynamic, risk-based internal audit plan,
Added 5 hours ago
A
Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across…
Added 9 hours ago
UO
Accessibility Advisor
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director of the CAL, this role is responsible for the development and on-going delivery of programming for students with students with a disability or chronic…
Added 9 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Supervisor: Director of Global Supply Chain, and Truro Operations
Added 10 hours ago
NB
Senior Director, IT Delivery and Technology Platforms
National Bank of Canada
Montreal, QC
- Full-time
A career as Senior Director, IT Delivery and Technology Platforms at National Bank means acting as a leader of leaders and ensuring the evolution, performance and sustainability of a…
Added 10 hours ago
UO
Sessional Lecturer: MUI1080H5 S - Economic Development Planning
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position Description: All normal duties related to the design, teaching, and delivery of a university credit course, including weekly lectures, meeting with student teams to guide and…
Added 10 hours ago
SP
Senior Digital Designer, Marketing
Stormtech Performance Apparel
Markham, ON
- Full-time
This role will work closely with the Director of Marketing, Brand + Creative, Digital Operations, Creative Services, and Stormtech’s agency partners. This role is both execution-focused and…
Added 10 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 11 hours ago
Project Director, Major Project – Tunnel & Underground Group
EBC Inc.
Mississauga, ON
Under the supervision of the Vice President of the Major Projects – Tunneling, the Project Director is fully responsible for all the proposals he will be involved with, with or without the…
Added 11 hours ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 11 hours ago
I
Partner Enablement Leader
Intuit
Toronto, ON
- Full-time
You will work across Sales, Partnerships, Product, Marketing, Customer Success, Legal and Finance, each with its own priorities. The role reports to the Director of Sales Enablement.
Added 11 hours ago
NB
Chief Data Engineering Developer
National Bank of Canada
Montreal, QC
- Full-time
Support teams in the design, development, and evolution of solutions that expose, transform, and maximize the value of data.
Added 12 hours ago
CV
Facilitators/Performers - Culture/Artisanal/Wellness/Creativity/Coaching (Freelance CA-TOR)
Culture Vitale
Toronto, ON
- Contract
“I am inspired by your work” – Talent & Inclusion Director, Wells Fargo
Added 12 hours ago
CM
Development Officer
Coal Mine Theatre
Toronto, ON
- Full-time
…Fundraising has been led personally by Ted Dykstra, the Artistic Director. As Coal Mine’s first dedicated fundraising role, the Development Officer will work closely with Ted to both raise…
Added 12 hours ago
BF
Health Safety Environment Coordinator
BAUER Foundations Canada Inc.
Richmond, BC
- $35 to $45 CAD / hour
- Contract
The HSE Coordinator will report to the Director, HSE and will be responsible for advising project management on the actions necessary to maintain an exceptional level of safety and to…
Added 12 hours ago
MB
Merchandising Coordinator/ Coordonnateur, Marchandisage
Maison Birks
Montreal, QC
- Full-time
Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering…
Added 13 hours ago
TC
Marketing Communications Coordinator
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…priorities of the School of Music (SOM) and reports to the Director of Marketing and Communications for the Performing Arts. The MCC provides marketing communications support to the unit…
Added 14 hours ago
Senior Resource Manager
BIMM
Toronto, ON
…BIMM’s multidisciplinary teams, including Creative, Experience Design (XD), Technology, Strategy, and Client Leadership. The role serves as the central point of coordination for staffing…
Added 15 hours ago
Director, Offensive Security
Varicent
Toronto, ON
…cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the…

Leap Recruitment Partners

Director Strategy Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.
Posting language: English
Posted: Oct 30, 2026

Original job description

Director, Operations & Strategy

Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and rehabilitation services.

The Role Our client is highly regarded for its clinical excellence, operational discipline, and reliable delivery of assessment services to major insurers, government agencies, and legal firms across Canada. Reporting directly to the President & COO, this senior leadership role is designed for a true strategic partner who will help chart the organization's future course and oversee the teams executing that vision.

This is a highly engaged, forward-facing position. You will bridge the gap between internal operations and external client management, ensuring that department leaders consistently meet quality standards while independently managing critical relationships with insurer vendor managers. The ideal candidate thrives both when designing strategic frameworks and when rolling up their sleeves to spearhead implementation.

Key Responsibilities

Strategic Execution: Collaborate with the President & COO on annual and strategic planning, subsequently driving the rollout of these plans across the operations division.

Operational Alignment: Translate high-level business strategies into concrete priorities, measurable metrics, and actionable goals for each department.

Change Management: Champion internal transformation initiatives, including organizational restructures, the launch of new service lines, technology upgrades, and market expansions.

Client Relations: Nurture and expand vital partnerships with insurer vendor managers and core client contacts, leading performance review meetings and utilizing data to highlight operational successes.

Quality & Escalation: Act as the ultimate escalation point for client concerns, swiftly resolving issues to safeguard long-term partnerships while ensuring strict adherence to turnaround times and service level agreements (SLAs).

Financial Oversight: Manage operational metrics against corporate budgets, keeping a close eye on capacity, margins, assessor expenses, and overall volumes.

Efficiency Optimization: Proactively identify methods to minimize cost leakage, enhance workflow efficiencies, and protect company profitability using insights from data analysts.

Team Leadership & HR: Mentor and empower department leads across quality assurance, scheduling, intake, and file management to foster a culture of professional accountability.

Workforce Planning: Partner with executive leadership to manage organizational design, staffing needs, onboarding, and performance management for the operations group.

Business Development: Support growth by contributing to client presentations and RFP responses.

Qualifications

A minimum of 7 years of progressive leadership experience in operations, with at least 3 years operating at a director or senior management level.

A background in regulated professional services, such as healthcare services, disability management, or insurance.

A proven history of shaping strategic plans and successfully driving them into operational reality.

Strong financial literacy, with the ability to navigate budgets, analyze costs, and use data to inform business decisions.

Demonstrated success in building and maintaining senior-level relationships with vendors or clients.

Experience managing multi-disciplinary teams by leading through supervisors or department heads.

Exceptional communication skills, capable of engaging confidently with executives, staff, and external partners.

Post-secondary education in healthcare administration, business, or a related discipline (an MBA or equivalent qualification is considered an asset).

Familiarity with the auto insurance environment, industry-specific accreditations, or independent medical evaluation services is highly advantageous.

A willingness to remain hands-on in the day-to-full operational details.

What Success Looks Like in Your First 90 Days

You have mastered the organization's systems, workflows, team dynamics, and key client SLAs.

You have established yourself as the primary, go-to contact for all insurer vendor managers on major accounts.

You have forged strong, collaborative partnerships with every department lead.

You have analyzed operational reporting to pinpoint your top three priorities for improvement and presented a comprehensive action plan to tackle them.

Position Details

Compensation: Competitive salary commensurate with experience.

Employment Type: Full-time, permanent position.

Location: Hybrid model based in the Greater Toronto Area (a regular in-office presence is required).

Benefits: Comprehensive group dental and health benefits (50% employer-paid), plus vacation time and pay in accordance with provincial standards.

Start Date: As soon as possible.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

Apply About employer

More about this job

Responsibilities

Partner with the President and COO to develop and execute strategy, align departmental goals, lead operational change, and oversee budgets, performance, quality, and efficiency. Manage key insurer relationships and escalations, lead department heads and workforce planning, and support business development through client presentations and RFP responses.

Requirements

Requires at least seven years of progressive operations leadership experience, including three years at director or senior management level, preferably in regulated professional services such as healthcare, disability management, or insurance. Candidates should bring strategic execution, financial literacy, senior client or vendor relationship management, multidisciplinary team leadership, strong communication skills, and post-secondary education in healthcare administration, business, or a related field; an MBA and familiarity with auto insurance or independent medical evaluations are assets.

Skills

Strategic Planning
Operations Management
Change Management
Financial Oversight
Budget Management
Data Analysis
Process Improvement
Quality Assurance
Escalation Management
Team Leadership
Workforce Planning
Performance Management
Business Development
RFP Responses
Communication

Benefits

Health Benefits
Dental Benefits
Vacation Time
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Independent Medical Assessments
Rehabilitation Services
Healthcare Services
Disability Management
Insurance
Auto Insurance
Independent Medical Evaluation
Strategic Planning
Operational Execution
Organizational Restructuring
Service Line Launches
Technology Upgrades
Market Expansion
Vendor Management
Client Performance Reviews
Service Level Agreements
Operational Metrics
Corporate Budgets
Capacity Planning
Profitability
Workflow Efficiency
Quality Assurance
Scheduling
Intake
File Management
Organizational Design
Onboarding
Performance Management
Client Presentations
RFP Responses

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