Customer Success & Implementation Manager

Summary:

LeapAP is an accounts payable automation and payments platform for real estate and property management companies in Canada and the US. LeapAP automates the receiving, coding, approving, and paying of vendor invoices, significantly reducing the cost and time of accounts payable while eliminating paper and reducing errors.

The LeapAP team is lean, yet experienced, having held senior positions at software startups acquired for over $100 million.

As our first dedicated customer success hire, you'll report directly to a founder to help build our onboarding and customer success function. You will also be uniquely situated to help the product team identify opportunities for improvement based on customer feedback.

Responsibilities:

• Own time to value and run implementations end to end. Get new customers live, trained, and processing real volume quickly
• Own customer relationships after go-live, including adoption, renewals and expansion opportunities
• Build the playbook: onboarding process, templates, account health tracking and customer advocacy
• Work with our support and engineering teams to resolve issues, and represent the customer internally
• Bring what you hear from customers into product decisions

Skills/Experience:

• B2B SaaS experience preferred, preferably in the areas of financial, property management or payments software
• Experience running implementation projects with multiple stakeholders
• Comfort with accounting concepts like AP, GL coding, approvals and month-end
• Clear, concise oral and written communication
• The ability to set your own priorities and move work forward without being managed closely
• Property management, real estate or accounting experience a plus

This is a unique opportunity to contribute to a growing Software-as-a-Service (SaaS) company. If you are passionate about early stage startups and excited about the opportunity to have a meaningful impact on the success of a business, please apply!