Jobs in Newfoundland and Labrador

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WC
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LeapAP

Customer Success & Implementation Manager

Remote, Canada

Remote

$75,000 to $95,000 CAD / year · Full-time

Apply on leapap.breezy.hr About employer

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Oct 25, 2026

Original job description

Summary:

LeapAP is an accounts payable automation and payments platform for real estate and property management companies in Canada and the US. LeapAP automates the receiving, coding, approving, and paying of vendor invoices, significantly reducing the cost and time of accounts payable while eliminating paper and reducing errors.

The LeapAP team is lean, yet experienced, having held senior positions at software startups acquired for over $100 million.

As our first dedicated customer success hire, you'll report directly to a founder to help build our onboarding and customer success function. You will also be uniquely situated to help the product team identify opportunities for improvement based on customer feedback.

Responsibilities:

Own time to value and run implementations end to end. Get new customers live, trained, and processing real volume quickly
Own customer relationships after go-live, including adoption, renewals and expansion opportunities
Build the playbook: onboarding process, templates, account health tracking and customer advocacy
Work with our support and engineering teams to resolve issues, and represent the customer internally
Bring what you hear from customers into product decisions

Skills/Experience:

B2B SaaS experience preferred, preferably in the areas of financial, property management or payments software
Experience running implementation projects with multiple stakeholders
Comfort with accounting concepts like AP, GL coding, approvals and month-end
Clear, concise oral and written communication
The ability to set your own priorities and move work forward without being managed closely
Property management, real estate or accounting experience a plus

This is a unique opportunity to contribute to a growing Software-as-a-Service (SaaS) company. If you are passionate about early stage startups and excited about the opportunity to have a meaningful impact on the success of a business, please apply!

Apply on leapap.breezy.hr About employer

More about this job

Responsibilities

The role involves managing the end-to-end implementation process for new customers and ensuring successful onboarding. Additionally, you will own customer relationships post-go-live, focusing on adoption, renewals, and providing product feedback to the engineering team.

Requirements

Candidates should have experience in B2B SaaS, specifically within financial, property management, or payments software. Proficiency in accounting concepts and the ability to manage implementation projects with multiple stakeholders are essential.

Skills

Customer Success
Implementation Management
B2B SaaS
Financial Software
Property Management Software
Payments Software
Accounting Concepts
AP
GL Coding
Project Management
Stakeholder Management
Customer Advocacy
Account Health Tracking
Onboarding
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Implementation Manager
SaaS
Accounts Payable
Automation
Real Estate
Property Management
Financial Software
Payments
GL Coding
Onboarding
Account Management
Customer Advocacy
B2B
Software Startup
Project Management
Accounting
Month-end
Stakeholder Management

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Work requirements

Jobs in Newfoundland and Labrador