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LeapAP

Customer Success & Implementation Manager

Aurora, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary

LeapAP is an accounts payable automation and payments platform for real estate and property management companies in Canada and the US. LeapAP automates the receiving, coding, approving, and paying of vendor invoices, significantly reducing the cost and time of accounts payable while eliminating paper and reducing errors.

The LeapAP team is lean, yet experienced, having held senior positions at software startups acquired for over $100 million.

As our first dedicated customer success hire, you'll report directly to a founder to help build our onboarding and customer success function. You will also be uniquely situated to help the product team identify opportunities for improvement based on customer feedback.

Responsibilities

Own time to value and run implementations end to end. Get new customers live, trained, and processing real volume quickly
Own customer relationships after go-live, including adoption, renewals and expansion opportunities
Build the playbook: onboarding process, templates, account health tracking and customer advocacy
Work with our support and engineering teams to resolve issues, and represent the customer internally
Bring what you hear from customers into product decisions

Skills/Experience

B2B SaaS experience preferred, preferably in the areas of financial, property management or payments software
Experience running implementation projects with multiple stakeholders
Comfort with accounting concepts like AP, GL coding, approvals and month-end
Clear, concise oral and written communication
The ability to set your own priorities and move work forward without being managed closely
Property management, real estate or accounting experience a plus

This is a unique opportunity to contribute to a growing Software-as-a-Service (SaaS) company. If you are passionate about early stage startups and excited about the opportunity to have a meaningful impact on the success of a business, please apply!

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More about this job

Responsibilities

Lead customer implementations from onboarding through go-live, training customers and helping them process real transaction volume quickly. Manage post-launch relationships, adoption, renewals, and expansion while building customer success processes and sharing customer feedback with support, engineering, and product teams.

Requirements

The role prefers B2B SaaS experience, ideally in financial, property management, or payments software, and experience managing implementation projects with multiple stakeholders. Candidates should understand accounts payable, general ledger coding, approvals, and month-end processes, communicate clearly, and be able to prioritize and advance work independently; property management, real estate, or accounting experience is a plus.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Renewals
Account Expansion
Customer Advocacy
Account Health Tracking
Accounts Payable
General Ledger Coding
Invoice Approvals
Stakeholder Management
Issue Resolution
Product Feedback
Written and Oral Communication

Visa sponsorship

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Keywords

B2B SaaS
Accounts Payable Automation
Payments Platform
Real Estate
Property Management
Customer Success
Customer Onboarding
Implementation Projects
Time to Value
Invoice Processing
Invoice Coding
Invoice Approvals
Vendor Payments
General Ledger Coding
Month-End
Customer Adoption
Renewals
Expansion Opportunities
Account Health Tracking
Customer Advocacy
Customer Support
Engineering Collaboration
Product Feedback
Stakeholder Management

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