Customer Success & Implementation Manager
- Aurora, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
LeapAP is an accounts payable automation and payments platform for real estate and property management companies in Canada and the US. LeapAP automates the receiving, coding, approving, and paying of vendor invoices, significantly reducing the cost and time of accounts payable while eliminating paper and reducing errors.
The LeapAP team is lean, yet experienced, having held senior positions at software startups acquired for over $100 million.
As our first dedicated customer success hire, you'll report directly to a founder to help build our onboarding and customer success function. You will also be uniquely situated to help the product team identify opportunities for improvement based on customer feedback.
Responsibilities
- Own time to value and run implementations end to end. Get new customers live, trained, and processing real volume quickly
- Own customer relationships after go-live, including adoption, renewals and expansion opportunities
- Build the playbook: onboarding process, templates, account health tracking and customer advocacy
- Work with our support and engineering teams to resolve issues, and represent the customer internally
- Bring what you hear from customers into product decisions
- B2B SaaS experience preferred, preferably in the areas of financial, property management or payments software
- Experience running implementation projects with multiple stakeholders
- Comfort with accounting concepts like AP, GL coding, approvals and month-end
- Clear, concise oral and written communication
- The ability to set your own priorities and move work forward without being managed closely
- Property management, real estate or accounting experience a plus
More about this job
Responsibilities
Lead customer implementations from onboarding through go-live, training customers and helping them process real transaction volume quickly. Manage post-launch relationships, adoption, renewals, and expansion while building customer success processes and sharing customer feedback with support, engineering, and product teams.
Requirements
The role prefers B2B SaaS experience, ideally in financial, property management, or payments software, and experience managing implementation projects with multiple stakeholders. Candidates should understand accounts payable, general ledger coding, approvals, and month-end processes, communicate clearly, and be able to prioritize and advance work independently; property management, real estate, or accounting experience is a plus.
Skills
- Customer Success
- Customer Onboarding
- Customer Adoption
- Renewals
- Account Expansion
- Customer Advocacy
- Account Health Tracking
- Accounts Payable
- General Ledger Coding
- Invoice Approvals
- Stakeholder Management
- Issue Resolution
- Product Feedback
- Written and Oral Communication
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Finance & Accounting
- Software
Keywords
- B2B SaaS
- Accounts Payable Automation
- Payments Platform
- Real Estate
- Property Management
- Customer Success
- Customer Onboarding
- Implementation Projects
- Time to Value
- Invoice Processing
- Invoice Coding
- Invoice Approvals
- Vendor Payments
- General Ledger Coding
- Month-End
- Customer Adoption
- Renewals
- Expansion Opportunities
- Account Health Tracking
- Customer Advocacy
- Customer Support
- Engineering Collaboration
- Product Feedback
- Stakeholder Management