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Added 2 mins ago
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Leavitt Machinery

Customer Service Representative

Kelowna, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a motivated Outside Sales Representative for our Customer Service Representative role in Kelowna, British Columbia. As the Customer Service Representative, you will drive new sources of revenue, through selling service agreements and effectively managing customer accounts.

Essential Duties & Responsibilities

As the Customer Service Representative, your key responsibilities will include:

Driving new Service and Parts revenue within an assigned territory to meet sales targets
Prospecting for new business, effectively managing sales leads, and securing new customer accounts by offering tailored solutions and maintenance programs
Tactfully and professionally negotiating with customers to close deals
Maintaining customer satisfaction and retention for assigned accounts
Conducting regular customer site visits and meeting with new prospective customers
Producing leads and opportunities for all business units
Tracking leads and maintaining accurate records in the CRM

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

At least one year of outside B2B sales experience
Previous heavy-duty machinery or material handling industry experience is a strong asset
Previous experience within the dock and door industry is considered an asset
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong motivation, resiliency, and drive to succeed
Excellent verbal and written communication skills
Ability to build and maintain strong customer relationships
Demonstrated ability to work effectively independently and exercise strong judgment
Valid driver’s license and ability to travel within the region as needed

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

Company paid medical health care plan for you and your dependents
Dental plan, vision plan, and prescription drug coverage
Annual health care spending account
Life Insurance, short term disability, and travel insurance
Sick leave plan – 100% employer paid
Employee assistance programs
RRSP matching
Ongoing professional development opportunities
Uncapped commission
Company vehicle and gas card provided

The base pay range for this role is: $45,000 to $55,000 annually, depending on experience, plus commission. Total on target earnings for year one are estimated between $75,000 and $100,000.

This is an onsite role based in Kelowna, British Columbia.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery

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More about this job

Responsibilities

Generate Service and Parts revenue in an assigned territory by prospecting, managing leads, securing new accounts, and selling tailored service agreements and maintenance programs. Maintain customer satisfaction and retention through account management and site visits, while tracking opportunities and keeping CRM records accurate.

Requirements

Candidates need at least one year of outside B2B sales experience, strong communication and relationship-building abilities, and proficiency with Microsoft Office. Heavy-duty machinery, material handling, or dock and door industry experience is an asset; a valid driver's license and ability to travel within the region are required.

Skills

Outside B2B Sales
Prospecting
Lead Management
Account Management
Negotiation
Customer Retention
Customer Relationship Building
Site Visits
Revenue Generation
CRM Recordkeeping
Microsoft Office
Verbal Communication
Written Communication
Independent Work
Judgment
Resilience

Benefits

Medical Health Care Plan
Dental Plan
Vision Plan
Prescription Drug Coverage
Health Care Spending Account
Life Insurance
Short-Term Disability Insurance
Travel Insurance
Paid Sick Leave
Employee Assistance Programs
RRSP Matching
Professional Development Opportunities
Uncapped Commission
Company Vehicle
Gas Card

Visa sponsorship

Not detected in the job text

Keywords

Outside Sales
B2B Sales
Customer Service
Material Handling Equipment
Heavy-Duty Machinery
Service Agreements
Service Revenue
Parts Revenue
Territory Sales
Prospecting
Sales Leads
Customer Accounts
Maintenance Programs
Customer Retention
Customer Site Visits
CRM
Microsoft Office
Word
Excel
Outlook
Dock and Door Industry
Negotiation
Driver's License
RRSP Matching
Uncapped Commission

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