Customer Service Representative

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a motivated Outside Sales Representative for our Customer Service Representative role in Kelowna, British Columbia. As the Customer Service Representative, you will drive new sources of revenue, through selling service agreements and effectively managing customer accounts.

Essential Duties & Responsibilities

As the Customer Service Representative, your key responsibilities will include:

• Driving new Service and Parts revenue within an assigned territory to meet sales targets
• Prospecting for new business, effectively managing sales leads, and securing new customer accounts by offering tailored solutions and maintenance programs
• Tactfully and professionally negotiating with customers to close deals
• Maintaining customer satisfaction and retention for assigned accounts
• Conducting regular customer site visits and meeting with new prospective customers
• Producing leads and opportunities for all business units
• Tracking leads and maintaining accurate records in the CRM
  
  

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least one year of outside B2B sales experience
• Previous heavy-duty machinery or material handling industry experience is a strong asset
• Previous experience within the dock and door industry is considered an asset
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong motivation, resiliency, and drive to succeed
• Excellent verbal and written communication skills
• Ability to build and maintain strong customer relationships
• Demonstrated ability to work effectively independently and exercise strong judgment
• Valid driver’s license and ability to travel within the region as needed
  
  

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life Insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities
• Uncapped commission
• Company vehicle and gas card provided
  
  

The base pay range for this role is: $45,000 to $55,000 annually, depending on experience, plus commission. Total on target earnings for year one are estimated between $75,000 and $100,000.

This is an onsite role based in Kelowna, British Columbia.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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