Customer Service Representative
- Coquitlam, BC, Canada
The base pay range for this role is: $49,000 to $55,000 annually depending on experience. · Full-time
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Job details
- Pay
- The base pay range for this role is: $49,000 to $55,000 annually depending on experience.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Machinery is looking for a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. As the Customer Service Representative, you will work closely with our Operator Training team throughout the sales process to ensure customers receive excellent service. This will include working in the CRM, answering mainline phones, and handling customer inquiries.
Essential Duties & Responsibilities
As the Customer Service Representative, your key responsibilities will include:
The ideal candidate will possess the following skills, knowledge, and competencies:
Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
This is a hybrid role based in Coquitlam, BC.
Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittMachinery
The Opportunity
Leavitt Machinery is looking for a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. As the Customer Service Representative, you will work closely with our Operator Training team throughout the sales process to ensure customers receive excellent service. This will include working in the CRM, answering mainline phones, and handling customer inquiries.
Essential Duties & Responsibilities
As the Customer Service Representative, your key responsibilities will include:
- Handle a high volume of incoming calls for main phone lines
- Utilize the CRM to pass leads to Account Managers
- Develop a comprehensive understanding of active clients and product offerings
- Ensure compliance of standards within the department in support of maintaining positive customer experiences
- Provide general administrative support for the Operator Training department
- Assist with completing registrations and follow up on client feedback as needed
- Provide coverage for Account Managers as needed
The ideal candidate will possess the following skills, knowledge, and competencies:
- At least two years of related customer service experience
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is preferred
- A confident, helpful, and customer-oriented phone presence
- Excellent verbal and written communication skills
- Excellent organizational skills and a high attention to detail
- Ability to thrive in a dynamic work environment
Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, short term disability, and travel insurance
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities
This is a hybrid role based in Coquitlam, BC.
Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittMachinery
More about this job
Responsibilities
Handle high volumes of incoming calls and customer inquiries, use the CRM to route leads to Account Managers, and develop knowledge of clients and product offerings. Provide administrative support to the Operator Training department, assist with registrations and feedback follow-up, maintain departmental standards, and cover for Account Managers as needed.
Requirements
Candidates need at least two years of related customer service experience and strong proficiency with Microsoft Word, Excel, and Outlook. CRM experience is preferred, along with a confident and helpful phone presence, excellent communication and organizational skills, attention to detail, and the ability to thrive in a dynamic environment.
Skills
- Customer Service
- CRM
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Phone Communication
- Verbal Communication
- Written Communication
- Organization
- Attention to Detail
- Administrative Support
- Lead Routing
- Customer Inquiry Handling
- Client Follow-Up
Benefits
- Company-Paid Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Drug Coverage
- Health Care Spending Account
- Life Insurance
- Short-Term Disability Insurance
- Travel Insurance
- Paid Sick Leave
- Employee Assistance Program
- RRSP Matching
- Professional Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Sales
- Manufacturing
Keywords
- Customer Service
- Customer Inquiries
- Incoming Calls
- CRM
- Microsoft Dynamics
- Salesforce
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Lead Routing
- Account Managers
- Operator Training
- Administrative Support
- Client Registrations
- Client Feedback
- Customer Experience
- Material Handling Equipment
- Machinery Manufacturing
- RRSP Matching
- Hybrid Work