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Leavitt Machinery

Customer Service Representative

Coquitlam, BC, Canada

The base pay range for this role is: $49,000 to $55,000 annually depending on experience. · Full-time

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Job details

Pay: The base pay range for this role is: $49,000 to $55,000 annually depending on experience.
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. As the Customer Service Representative, you will work closely with our Operator Training team throughout the sales process to ensure customers receive excellent service. This will include working in the CRM, answering mainline phones, and handling customer inquiries.

Essential Duties & Responsibilities

As the Customer Service Representative, your key responsibilities will include:

Handle a high volume of incoming calls for main phone lines
Utilize the CRM to pass leads to Account Managers
Develop a comprehensive understanding of active clients and product offerings
Ensure compliance of standards within the department in support of maintaining positive customer experiences
Provide general administrative support for the Operator Training department
Assist with completing registrations and follow up on client feedback as needed
Provide coverage for Account Managers as needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

At least two years of related customer service experience
Strong proficiency with MS Office Suite (Word, Excel, Outlook)
Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is preferred
A confident, helpful, and customer-oriented phone presence
Excellent verbal and written communication skills
Excellent organizational skills and a high attention to detail
Ability to thrive in a dynamic work environment

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

Company paid medical health care plan for you and your dependents
Dental plan, vision plan, and prescription drug coverage
Annual health care spending account
Life insurance, short term disability, and travel insurance
Sick leave plan – 100% employer paid
Employee assistance programs
RRSP matching
Ongoing professional development opportunities

The base pay range for this role is: $49,000 to $55,000 annually depending on experience.

This is a hybrid role based in Coquitlam, BC.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery

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More about this job

Responsibilities

Handle high volumes of incoming calls and customer inquiries, use the CRM to route leads to Account Managers, and develop knowledge of clients and product offerings. Provide administrative support to the Operator Training department, assist with registrations and feedback follow-up, maintain departmental standards, and cover for Account Managers as needed.

Requirements

Candidates need at least two years of related customer service experience and strong proficiency with Microsoft Word, Excel, and Outlook. CRM experience is preferred, along with a confident and helpful phone presence, excellent communication and organizational skills, attention to detail, and the ability to thrive in a dynamic environment.

Skills

Customer Service
CRM
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Phone Communication
Verbal Communication
Written Communication
Organization
Attention to Detail
Administrative Support
Lead Routing
Customer Inquiry Handling
Client Follow-Up

Benefits

Company-Paid Medical Coverage
Dental Coverage
Vision Coverage
Prescription Drug Coverage
Health Care Spending Account
Life Insurance
Short-Term Disability Insurance
Travel Insurance
Paid Sick Leave
Employee Assistance Program
RRSP Matching
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Incoming Calls
CRM
Microsoft Dynamics
Salesforce
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Lead Routing
Account Managers
Operator Training
Administrative Support
Client Registrations
Client Feedback
Customer Experience
Material Handling Equipment
Machinery Manufacturing
RRSP Matching
Hybrid Work

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