Service Manager
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Machinery is looking for an experienced Service Manager to join our team in Calgary, Alberta. As the Service Manager, you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers.
Essential Duties & Responsibilities
As the Service Manager, your key responsibilities will include:
The ideal candidate will possess the following skills, knowledge, and competencies:
Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
This is an onsite role based in Calgary, Alberta.
Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittMachinery
The Opportunity
Leavitt Machinery is looking for an experienced Service Manager to join our team in Calgary, Alberta. As the Service Manager, you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers.
Essential Duties & Responsibilities
As the Service Manager, your key responsibilities will include:
- Managing the performance and development of the Service team, including driving the accountability of team members, staffing the department appropriately, and facilitating training
- Partnering with the Human Resources department on labour-related and sensitive personnel issues
- Contributing to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively managing the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
- Working in partnership with other business units to develop and grow key customer accounts, while generating new business and revenue streams
- Actively addressing customer service issues and/or disputes
- Managing Key Performance Indicators that relate to the Service department
- Strategically analyzing the financial statements, utilizing them as a tool to drive the profitability of the department
- Advocating and driving compliance on all corporate safety initiatives, policies, and programs
The ideal candidate will possess the following skills, knowledge, and competencies:
- Previous leadership experience, including at least five years of supervisory experience in a Service department
- Mechanical knowledge of heavy machinery or material handling equipment is a strong asset
- Post-secondary degree or diploma in business, operations management, or a related discipline preferred
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Excellent interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Superior organization and planning skills
- Ability to effectively manage conflicting priorities in parallel
Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, short term disability, and travel insurance
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities
- Company Vehicle
This is an onsite role based in Calgary, Alberta.
Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittMachinery
More about this job
Responsibilities
Manage the Service department’s performance, staffing, team development, fleet, and safety compliance while improving efficiency through continuous improvement initiatives. Partner with other business units to grow customer accounts and revenue, resolve customer issues, and use performance indicators and financial statements to improve departmental profitability.
Requirements
Requires previous leadership experience, including at least five years supervising a Service department, and strong interpersonal, communication, organization, planning, and prioritization skills. Mechanical knowledge of heavy machinery or material handling equipment is an asset; a post-secondary degree or diploma in business, operations management, or a related discipline is preferred, along with proficiency in Microsoft Office.
Skills
- Service Department Leadership
- Team Performance Management
- Staffing
- Employee Training and Development
- Personnel Issue Management
- Lean Initiatives
- Continuous Improvement
- Fleet Management
- Customer Account Development
- Business Development
- Key Performance Indicator Management
- Financial Statement Analysis
- Profitability Management
- Safety Compliance
- Microsoft Office
Benefits
- Employer-Paid Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Drug Coverage
- Health Care Spending Account
- Life Insurance
- Short-Term Disability Insurance
- Travel Insurance
- Paid Sick Leave
- Employee Assistance Program
- RRSP Matching
- Professional Development
- Company Vehicle
- Bonus
- Flexible Benefits Coverage
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Manufacturing
- Trades
- Sales
Keywords
- Material Handling Equipment
- Heavy Machinery
- Service Department
- Service Technicians
- Service Dispatchers
- Team Leadership
- Performance Management
- Staffing
- Training
- Human Resources
- Lean Initiatives
- Continuous Improvement
- Fleet Management
- Customer Account Development
- Business Development
- Customer Service
- Key Performance Indicators
- Financial Statements
- Profitability
- Safety Compliance
- Microsoft Office
- Word
- Excel
- Outlook
- Machinery Manufacturing