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Leavitt Machinery

Service Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an experienced Service Manager to join our team in Calgary, Alberta. As the Service Manager, you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers.

Essential Duties & Responsibilities

As the Service Manager, your key responsibilities will include:

Managing the performance and development of the Service team, including driving the accountability of team members, staffing the department appropriately, and facilitating training
Partnering with the Human Resources department on labour-related and sensitive personnel issues
Contributing to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
Proactively managing the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
Working in partnership with other business units to develop and grow key customer accounts, while generating new business and revenue streams
Actively addressing customer service issues and/or disputes
Managing Key Performance Indicators that relate to the Service department
Strategically analyzing the financial statements, utilizing them as a tool to drive the profitability of the department
Advocating and driving compliance on all corporate safety initiatives, policies, and programs

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

Previous leadership experience, including at least five years of supervisory experience in a Service department
Mechanical knowledge of heavy machinery or material handling equipment is a strong asset
Post-secondary degree or diploma in business, operations management, or a related discipline preferred
Strong proficiency with MS Office Suite (Word, Excel, Outlook)
Excellent interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
Superior organization and planning skills
Ability to effectively manage conflicting priorities in parallel

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

Company paid medical health care plan for you and your dependents
Dental plan, vision plan, and prescription drug coverage
Annual health care spending account
Life insurance, short term disability, and travel insurance
Sick leave plan – 100% employer paid
Employee assistance programs
RRSP matching
Ongoing professional development opportunities
Company Vehicle

The base pay range for this role is: $100,000 to $120,000 per year depending on experience level, plus bonus.

This is an onsite role based in Calgary, Alberta.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery

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More about this job

Responsibilities

Manage the Service department’s performance, staffing, team development, fleet, and safety compliance while improving efficiency through continuous improvement initiatives. Partner with other business units to grow customer accounts and revenue, resolve customer issues, and use performance indicators and financial statements to improve departmental profitability.

Requirements

Requires previous leadership experience, including at least five years supervising a Service department, and strong interpersonal, communication, organization, planning, and prioritization skills. Mechanical knowledge of heavy machinery or material handling equipment is an asset; a post-secondary degree or diploma in business, operations management, or a related discipline is preferred, along with proficiency in Microsoft Office.

Skills

Service Department Leadership
Team Performance Management
Staffing
Employee Training and Development
Personnel Issue Management
Lean Initiatives
Continuous Improvement
Fleet Management
Customer Account Development
Business Development
Key Performance Indicator Management
Financial Statement Analysis
Profitability Management
Safety Compliance
Microsoft Office

Benefits

Employer-Paid Medical Coverage
Dental Coverage
Vision Coverage
Prescription Drug Coverage
Health Care Spending Account
Life Insurance
Short-Term Disability Insurance
Travel Insurance
Paid Sick Leave
Employee Assistance Program
RRSP Matching
Professional Development
Company Vehicle
Bonus
Flexible Benefits Coverage

Visa sponsorship

Not detected in the job text

Keywords

Material Handling Equipment
Heavy Machinery
Service Department
Service Technicians
Service Dispatchers
Team Leadership
Performance Management
Staffing
Training
Human Resources
Lean Initiatives
Continuous Improvement
Fleet Management
Customer Account Development
Business Development
Customer Service
Key Performance Indicators
Financial Statements
Profitability
Safety Compliance
Microsoft Office
Word
Excel
Outlook
Machinery Manufacturing

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