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Added 7 mins ago
Director of Care (DOC) - Full Time (FT) - Red River Place - Bonus Available
Extendicare
Selkirk, MB · LTC - Red River Place (Manchester Ave.)
Full-time
Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.
Added 7 mins ago
Area Manager II, YYZ1
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Added 22 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Contract
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Added 52 mins ago
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$120,000 to $165,000 CAD / year
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Added 53 mins ago
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Ledcor

Quality and Process Coordinator

Edmonton, AB, Canada

Job type: Full-time
Experience: Minimum 4 years of professional experience in a role with a strong focus on data administration and analysis
Posting language: English
Posted: Sep 25, 2026

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Original job description

Ledcor is hiring a Quality and Process Coordinator to support data quality, process improvement, and system administration within our Business & Employee Services (BES) group. Reporting to the Team Lead, Quality & Projects, you will analyze HR data, identify trends and recurring issues, and collaborate across Employee Services and HR COEs to drive continuous improvement in how our shared services team operates.

This role sits at the intersection of data, process, and people - where attention to detail meets a genuine curiosity for how things can work better. You will support audits, maintain process documentation, contribute to system projects, and help keep the knowledge base that our Employee Services team relies on accurate and up to date. If you are someone who finds satisfaction in making systems work better and data more trustworthy, this role is a strong fit.

Come and join the True Blue team and apply today in Edmonton, AB!

Essential Responsibilities:

Support regular data quality audits in audits in Service Now, Five9, Workday and JDE by applying data integrity rules, identifying errors, documenting recurring issues, and distributing results to impacted team members for correction

Compile findings, trends, and root causes into clear summaries and basic metric visualizations using existing templates to support team communication and process improvements

Maintain and update Employee Services process documentation in ServiceNow, including SOPs, work instructions, and job aids related to audits in Service Now, Five9, Workday and JDE

Participate in Employee Services project work including discovery, design, and implementation activities for Workday, JDE, and ServiceNow; track project progress and provide regular stakeholder updates

Support system upgrades, releases, and enhancements across Workday, ServiceNow, JDE, and integrated platforms; assist with testing and identifying workflow improvement opportunities

Action Knowledge Base article requests in ServiceNow - creating new articles or updating existing ones - ensuring compliance with formatting and content standards

Collaborate with the BES Performance Management team to review KPI visualizations and provide feedback to improve clarity, usability, and quality reporting

Support Employee Services Team Leads in resolving escalated issues, preparing materials for process updates, and tracking HRIS tickets for continuous improvement initiatives

Qualifications:

Bachelor's degree in Business Administration, Human Resources, or a related field

Minimum 4 years of professional experience in a role with a strong focus on data administration and analysis

Experience working with HRIS or HCM platforms such as Workday, JD Edwards, ServiceNow, or Oracle HCM in a support or coordination capacity

Strong attention to detail with the ability to identify patterns, inconsistencies, and improvement opportunities in data and processes

Proficiency with Microsoft Excel and data reporting tools; experience with report writing or database management is an asset

Solid organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment

Clear written and verbal communication skills; comfortable collaborating across teams and presenting findings to stakeholders

Knowledge of data integration tools (web services, SFTP), cloud computing concepts, or process automation is an asset

Working Conditions:

Hybrid position working from the office 1-2 days per week and as business needs require

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

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More about this job

Responsibilities

The Quality and Process Coordinator will analyze HR data, identify trends, and drive process improvements across shared services. They will also support system administration, maintain process documentation, and participate in project discovery and implementation activities.

Requirements

Candidates must hold a bachelor's degree in Business Administration, Human Resources, or a related field. A minimum of 4 years of professional experience in data administration and analysis, specifically with HRIS platforms like Workday or ServiceNow, is required.

Skills

Data analysis
Process improvement
HRIS administration
Workday
ServiceNow
JD Edwards
Data auditing
KPI reporting
Process documentation
Project coordination
Microsoft Excel
Root cause analysis
Stakeholder communication
System testing
Knowledge base management

Benefits

Physical wellbeing support
Mental wellbeing support
Financial wellbeing support
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Data quality
Process improvement
HRIS
HCM
Workday
ServiceNow
JD Edwards
Oracle HCM
Data auditing
KPI
SOP
Knowledge base
Project management
Data integrity
Reporting
Business administration
Human resources
System administration
Workflow improvement
Data analysis
Performance management
Stakeholder management
Documentation
Five9
Cloud computing
Process automation
Data integration
SFTP
Web services
HR data

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