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Ledcor

System Support Analyst

Toronto, ON, Canada

Pay: $62,800.00 - $86,350.00
Job type: Full-time
Education: Bachelor’s degree
Experience: 5+ years experience within a similar position dealing with executive support
Posting language: English
Posted: Sep 29, 2026

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Original job description

As The System Support Analyst, reporting to the System Support Team Lead, you will ensure all end‑user devices operate smoothly and efficiently. This role handles a wide range of technical responsibilities, including device setup, software installation and configuration, and troubleshooting complex hardware and software issues. Support is provided both in person and remotely.

Success in this position requires strong technical expertise, attention to detail, and the ability to communicate technical concepts in a clear, user‑friendly way. The analyst will work with diverse IT infrastructure such as laptops, mobile devices, printers, networks, cloud services and may also contribute technical insights to projects as needed.

This is a 6 month fixed term position to begin with a possible extension. If you are interested please apply to join our True Blue Team today in Toronto, ON.

Essential Responsibilities:

Installing, configuring, and maintaining end point devices. This includes setting up and maintaining printers, workstations, networks, cloud-based services, audio/video equipment and peripherals
Installing, configuring, and maintaining various software applications. This may include troubleshooting complex technical issues related to productivity software, communication tools, and business applications.
Proficient with and strong knowledge of all operating systems such as Windows, Android & iOS and be able to troubleshoot related issues and resolve them quickly and efficiently
Provide end-user support for hardware, software and network issues, this includes troubleshooting hardware and software components, replacing faulty equipment, identifying the root cause through thorough review and assessment and make recommendations for implementation of appropriate solutions. Partners and collaborates with Internal and external technical resources as required (external vendors or Internal IT SME’s)
Respond to and resolve IT incidents and service requests in a timely and efficient manner, ensuring that end-users are informed of the status of their requests
Strong understanding of IT security principles and practices, including antivirus software, firewalls, and security policies and procedures to maintain a secure environment
Strong understanding of network infrastructure, including switches, routers, and firewalls, and the ability to troubleshoot complex networking issues and ensure that the organization’s IT systems are running and operating smoothly
Responsible for setting up and maintaining IT infrastructure, including printers, networks, and cloud-based services, ensuring these systems are optimized for performance and security
Assists with continuously reviewing and improving complex IT processes and procedures, i.e. network design, systems configuration to identify and recommend updates to ensure that they are efficient, effective, and aligned with industry best practices and standards (ITIL based)
Provides technical advice and guidance to stakeholders such as Executives, Service Desk team etc. on potential issues

Qualifications:

5+ years experience within a similar position dealing with executive support
Superior communication skills and proven experience working with executives, key stakeholders and providing exceptional customer service
2‑year Technical Diploma in Computer Science required, Bachelor’s degree in Computer Science or Computer Engineering is an asset
Proficiency with cloud applications and tools, including Microsoft Azure, Intune, Autopilot, Microsoft Endpoint, Exchange Online, Cloud Printing, Fax Systems, and ServiceNow
Strong knowledge of on-premises services, such as Microsoft Active Directory and File Servers
Experience with collaboration platforms like Microsoft Teams and Zoom
Expertise in cloud-based software, including Microsoft 365, SharePoint, Visio, and Project
Familiarity with networking technologies and tools, such as Cisco, Fortinet, Meraki, and various internet connection types (cellular, wired, point-to-point, satellite)
Strong understanding of operating systems, including Windows 10/11, Android, and iOS
Excellent troubleshooting, analytical, and problem-solving abilities to diagnose and resolve complex technical issues efficiently
Strong communication and interpersonal skills, including the ability to explain technical information clearly to non‑technical users
Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast‑paced environment

Work Conditions:

Ability to lift up to 50lbs
This is an in office role for 5 days a week along with occasional travel to project sites when required

Compensation

$62,800.00 - $86,350.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

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More about this job

Responsibilities

The System Support Analyst is responsible for installing, configuring, and maintaining end-user devices, software, and network infrastructure to ensure optimal performance. They provide technical support for hardware and software issues while collaborating with internal and external stakeholders to resolve incidents efficiently.

Requirements

Candidates must have at least 5 years of experience in a similar role, specifically with executive support, and possess a 2-year Technical Diploma in Computer Science. Proficiency in cloud applications, networking technologies, and various operating systems is essential for this position.

Skills

Technical troubleshooting
Hardware installation
Software configuration
Network infrastructure
Cloud services
Executive support
Customer service
Microsoft Azure
Microsoft 365
Active Directory
IT security
Communication
Analytical skills
Problem-solving
ServiceNow
Collaboration platforms

Benefits

Physical wellbeing support
Mental wellbeing support
Financial wellbeing support
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

System Support
IT Infrastructure
Windows
Android
iOS
Microsoft Azure
Intune
Autopilot
Microsoft Endpoint
Exchange Online
ServiceNow
Active Directory
Microsoft Teams
Zoom
Microsoft 365
SharePoint
Cisco
Fortinet
Meraki
ITIL
Network Design
Cloud Printing
Hardware Troubleshooting
Software Configuration
Security Policies
Antivirus
Firewalls
Executive Support
Construction Industry
Technical Support

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