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Added 11 mins ago
TS
Vice President, Trade and Working Capital
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 11 mins ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
…the more you can make. You’ll learn how to become a trusted advisor to your clients and make a real impact on their lives, all while building a rewarding career in…
Added 11 mins ago
NN
People & Culture Business Partner- Montreal (m/f/d)
Nordex North America
Montreal, QC
- Full-time
…Culture partner for employees across multiple business functions and provinces within Canada. This position acts as the primary trusted advisor to employees and leaders while ensuring…
Added 13 mins ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
Saskatoon, SK
An Wealth Advisor, Employee Accounts, you will be entrusted with managing an established book of employee clients while actively cultivating relationships within Connor, Clark Financial…
Added 13 mins ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
Regina, SK
An Wealth Advisor, Employee Accounts, you will be entrusted with managing an established book of employee clients while actively cultivating relationships within Connor, Clark Financial…
Added 13 mins ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
AB
An Wealth Advisor, Employee Accounts, you will be entrusted with managing an established book of employee clients while actively cultivating relationships within Connor, Clark Financial…
Added 13 mins ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
Calgary, AB
An Wealth Advisor, Employee Accounts, you will be entrusted with managing an established book of employee clients while actively cultivating relationships within Connor, Clark Financial…
Added 13 mins ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
Vancouver, BC
An Wealth Advisor, Employee Accounts, you will be entrusted with managing an established book of employee clients while actively cultivating relationships within Connor, Clark Financial…
Added 13 mins ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
Toronto, ON
An Wealth Advisor, Employee Accounts, you will be entrusted with managing an established book of employee clients while actively cultivating relationships within Connor, Clark Financial…
Added 28 mins ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
New Westminster, BC
- Full-time
Professional growth and national exposure. Yorkville University operates across multiple provinces, providing exposure to post-secondary accessibility frameworks, assistive technologies,…
Added 28 mins ago
C
Sales Agronomist
Co-op
Virden, MB
- Full-time
Training, certification, and professional development support
Added 41 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…infrastructure role focused on Linux systems, virtualization, physical and co-location infrastructure, Kubernetes, storage, automation, and complex production troubleshooting. The…
Added 43 mins ago
BB
Director, Loyalty Solutions - Financials
Bond Brand Loyalty
Canada
- $136,330.4 to $167,217.2 CAD / year
Proven expertise in loyalty financial strategy, loyalty economics, financial modeling, P&L development, investment and scenario analysis, monetization streams, and business case development.
Added 1 hour ago
YI
Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Added 1 hour ago
YI
Client Success Manager - Bilingual (French & English)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Added 1 hour ago
T
Senior Analyst, Advanced Security Response Team (ASRT), Web Application Security
Thales
Vancouver, BC
- Full-time
Own the technical resolution of complex customer issues, escalations, and critical incidents, acting as a trusted advisor while ensuring timely communication, root cause analysis, and…
Added 1 hour ago
D
Senior Advisor, Pricing of products and services
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior product and service pricing advisor, you help develop, update and monitor prices for products and services to promote business development and maximize profitability. You lead…
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
Alma, QC · St-Jean, QC · Caisse d'économie Desjardins de la Métallurgie et des Produits forestiers (Saguenay-Lac-Saint-Jean)
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
MH
Human Resources Advisor
Medicine Hat College
Medicine Hat, AB
- Full-time
Reporting to the Manager, Human Resources, the Human Resource Advisor is responsible for providing a range of human resource services to employees and managers within MHC in accordance with…
Added 1 hour ago
S
Financial Advisor - Port Elgin/Owen Sound
Scotiabank
Owen Sound, ON
- Full-time
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that…
Added 1 hour ago
O
Chief Compliance Officer
Objectway
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
Learning & Development: $1000 L&D stipend to put towards professional development, Lunch & Learn opportunities, continual companywide workshops <span…
Added 1 hour ago
Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
Performs validation of models and assesses model risk to confirm model appropriateness and capability for a designated portfolio. Provides effective challenge during model development and…
Added 1 hour ago
Senior Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
Attracts, retains, and enables the career development of top talent.
Added 1 hour ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
This role leads initiatives to evaluate and improve testing and quality assurance practices, including advancing test automation capabilities and strengthening quality standards across…
Added 1 hour ago
Financial Advisor - Port Elgin/Owen Sound
Scotiabank
Owen Sound, ON
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that…

Lee Valley Tools

Customer Advisor I

Kitchener, ON, Canada

Up to $18.75 CAD / hour

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Applications open in a new tab.

Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Fairview Park, Kitchener- ON

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering customer inquiries, processing transactions, and handling returns. They also assist with warehouse tasks, including picking orders and maintaining in-store displays.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades like woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Retail operations
Order processing
Inventory management
Product knowledge
Woodworking
Gardening
Transaction processing
Warehouse support
Communication
Problem solving

Benefits

Lee Valley discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Warehouse
Woodworking
Gardening
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS Process
Contract

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