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Added 9 mins ago
Administrator
BHP
Canada
Reporting to the Manager Maintenance, the Administrator - Operations will act as trusted support partner and perform administrative activities including the development and delivery of work…
Added 9 mins ago
CS
Technician, Field of Play
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The Field of Play Technician will report into the Field of Play Supervisor or the Event Back of House Manager and is responsible for maintaining our field of plays, including ice surfaces…
Added 9 mins ago
BM
Program Manager
Baylis Medical Technologies
Mississauga, ON
- Full-time
The Program Manager is responsible for the high-level cross-functional and business leadership for a variety of program types, ranging from traditional internal product development…
Added 9 mins ago
SJ
Manager, Employee & Labour Relations (Non-Acute)
St. Joseph's Healthcare Hamilton
Brantford, ON · Guelph, ON · Hamilton, ON · St Josephs Health Centre Guelph
- Full-time
The Manager, Employee & Labour Relations (Non‑Acute) is an expert for labour and employee relations within their Long‑Term Care Homes and Post‑Acute Care portfolio. This role provides…
Added 9 mins ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
Inspecting construction operations from time to time to ensure compliance with contract documents, quality and safety standards;
Added 23 mins ago
BG
Vehicle Production & Assembly Improvement - Placement Year
BMW Group
Goodwood, ON
- Internship
…from day one, gaining practical insights into the corporate operations of a world-class automotive…
Added 23 mins ago
T
Contract Site Manager – Warehouse Automation & Material Handling
TEEMA
Hamilton, ON
- $80 to $90 CAD / hour
- Contract
We are seeking an experienced Contract Site Manager to lead onsite execution of a large-scale warehouse automation and material handling installation project.
Added 23 mins ago
BG
Process Planning (Interior Surface Centre) - Placement Year
BMW Group
Goodwood, ON
- Internship
Supporting Manufacturing operations through design, 3D modelling using a variety of manufacturing Techniques.
Added 23 mins ago
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Event Sales Manager
BRKFREE
Mississauga, ON
- Full-time
The Event Sales Manager is responsible for selling the exciting experience of BRKTFREE and working directly with our guests to build their perfect event. The primary focus for the Event…
Added 23 mins ago
NR
Construction Contracts Manager
Nucor Rebar Fabrication
Stoney Creek, NB
- Contract
…Contracts teammate will have complete responsibility for the contract review and signing process, from initial review and negotiation through to contract execution. The Contracts teammate…
Added 24 mins ago
AI
Strategic Sourcing Manager
American Iron and Metal
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 39 mins ago
B
Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 39 mins ago
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Client Service Assistant
BMO
Waterloo, ON · MARS
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 51 mins ago
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SALES MANAGER - MICE
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London, ON
- Full-time
Collaborate with Operations, Events, and Revenue teams to ensure smooth event delivery and maximise revenue
Added 52 mins ago
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Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
…leaders across the North America organization. This 18-month contract role is designed for an experienced HR professional who can quickly assess organizational needs, identify…
Added 1 hour ago
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Future Leaders Program – Management Trainee
EMCO Corporation
Moncton, NB · London, Ontario
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 1 hour ago
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5760 - Assistant Store Manager FT
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- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 1 hour ago
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Delivery Lead
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Toronto, ON
- Contract
…Salesforce, DevOps, and full stack development initiatives. This contract role is hybrid, based in Toronto, ON, with a mix of on-site collaboration and work-from-home flexibility.…
Added 1 hour ago
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Portfolio Manager, TPS
BMO
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4 – 6 years of relevant experience in treasury management, financial operations or risk management in a corporate or banking environment is preferred.
Added 1 hour ago
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Senior Buyer
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Toronto, ON
- Full-time
…services. Additionally, the Buyer may need to support our MRO operations, and cost savings initiatives in…
Added 3 hours ago
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Project Engineer
VINCI
Vancouver, BC
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Escalate complex or risky situations to the operations manager
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Account Executive
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Canada
- Full-time
…within the freight industry. As a Freight Business development manager , you will be responsible for driving revenue growth, expanding our customer base, and developing strategic…
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Program Manager - Community Integration - Regular full-time - 2026-18899 (2026-18899)
Sunnybrook
Toronto, ON
- Full-time
As a member of the Integrated Care & System Partnerships portfolio, the Program Manager is a leader who will support the development, delivery and ongoing management of transitional and…
Added 5 hours ago
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Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
The Pharmacy Operations & Product Advisor supports operational continuity and product enablement through the coordination of operational, system, process, and business activities. The role…
Added 5 hours ago
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Manager, Integrated Supply Chain - M&M Food Market
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The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…

Lee Valley Tools

Customer Advisor I

Kitchener, ON, Canada

Up to $18.75 CAD / hour

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Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Fairview Park, Kitchener- ON

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering customer inquiries, processing transactions, and handling returns. They also assist with warehouse tasks, including picking orders and maintaining in-store displays.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades like woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Retail operations
Order processing
Inventory management
Product knowledge
Woodworking
Gardening
Transaction processing
Warehouse support
Communication
Problem solving

Benefits

Lee Valley discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Warehouse
Woodworking
Gardening
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS Process
Contract

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