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Added 5 mins ago
KG
Building Maintenance Manager (Mississauga)
Kipling Group
Toronto, ON
- Full-time
Position Summary: The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and…
Added 5 mins ago
LC
Grocery Manager/Supervisor
Loblaw Companies Limited
Vernon, BC
- Full-time
Communicate regularly with store management and other department managers to ensure store-wide goals are being met
Added 5 mins ago
P
Project Manager
Plusgrade
Montreal, QC
- Full-time
3+ years of software implementation project management experience, ideally in the software or e-commerce industry.
Added 5 mins ago
O
Store Manager Laval
Oakley
Laval, QC
- Full-time
Added 6 mins ago
SH
Store Manager The Bay Centre
Sunglass Hut
Victoria, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 6 mins ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
4+ years of experience in any of data analytics, big data, martech, adtech, or product management.
Added 6 mins ago
RC
Project Coordinator
Rayner Construction Services Inc.
Burnaby, BC
- $70,000 to $85,000 CAD / year
- Full-time
Rayner Construction Services (RCS) is an award-winning general contractor and construction manager with offices in Calgary (Head Office) and Burnaby. We're a homegrown Prairie company that…
Added 6 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 8 mins ago
F
Webber - Winter Dispatcher - Brock - Infrastructure Management
Ferrovial
Woodbridge, ON · CAN - Webber - Infra - Woodbridge
- Full-time
…specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community. Webber is headquartered…
Added 8 mins ago
HOUSEKEEPING AIDE
Southbridge Healthcare LP
Toronto, ON
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation…
Added 8 mins ago
HR Business Partner
Town of Canmore
Canmore, AB
…day-to-day employee and labour relations matters, attendance and disability management, performance management, workplace investigations, conflict resolution, policy interpretation, and…
Added 8 mins ago
KA
Manager, Manufacturing, Repair & Overhaul
KF Aerospace
Kelowna, BC
- $102,000 to $128,000 CAD / year
- Full-time
The Manufacturing, Repair & Overhaul Manager, reports to the Senior Manager, Maintenance and has general accountability of all processes, policies and personnel assigned to the…
Added 8 mins ago
SE
Senior Manager, Marketing Planning (6 Month Contract)
Samsung Electronics
Mississauga, ON
- Full-time
…always-on media strategies, and Integrated Agency Team (IAT) management. Furthermore, they will be the critical bridge for global alignment and innovation, managing the intake of new ideas…
Added 23 mins ago
SH
Early Childhood Educators - Express Entry Hiring
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Toronto, ON
- $18.5 to $23.34 CAD / hour
- Part-time
Added 23 mins ago
Manager, Export Liner / Gestionnaire, commerce service maritime d'exportation
MSC Mediterranean Shipping Company SA
Montreal, QC
The Line Manager - Exports is responsible for the commercial performance, profitability, and strategic growth of assigned export trade(s) from Canada. This role owns the development and…
Added 23 mins ago
SL
Material Handler
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
- $22.98 to $29.24 CAD / hour
- Part-time
These positions are required to work on-site, reporting to the Manager Outbound Logistics and supervised by the Outbound Logistics Supervisor or designate.
Added 23 mins ago
Reservation Agent
U-Haul
Calgary, AB
…sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of…
Added 23 mins ago
T
Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
…This is an individual contributor role - open to a Director or Manager title depending on experience - solely focused on value proposition development, value engineering, and business…
Added 23 mins ago
OH
Lead, Clinical Programs and Enterprise Planning
Ontario Health
Toronto, ON
- Full-time
Reporting to the Manager, Cancer and Ontario Health Priorities, the Lead will connect Ontario Health portfolios, business units and regions with governments, health service providers,…
Added 23 mins ago
OH
Manager, Transplant Services
Ontario Health
Toronto, ON
- Full-time
The Manager, Transplant Services plays a key role in advancing Ontario’s transplant system and improving patient outcomes across the province. Serving as a subject matter expert, this…
Added 23 mins ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 23 mins ago
LV
Customer Advisor I
Lee Valley Tools
Ottawa, ON
- Up to $18.75 CAD / hour
…expression, sexual orientation, marital and family status, or…
Added 23 mins ago
CF
Manager, Finance (Wealth)
CI Financial
Toronto, ON
- Full-time
Analyze financial results, investigate variances, and provide meaningful insights to management.
Added 23 mins ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 23 mins ago
M
Dishwasher
Marriott
Victoria, BC
- Full-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and…

Lee Valley Tools

Customer Advisor I

Kitchener, ON, Canada

Up to $18.75 CAD / hour

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Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Fairview Park, Kitchener- ON

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering customer inquiries, processing transactions, and handling returns. They also assist with warehouse tasks, including picking orders and maintaining in-store displays.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades like woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Retail operations
Order processing
Inventory management
Product knowledge
Woodworking
Gardening
Transaction processing
Warehouse support
Communication
Problem solving

Benefits

Lee Valley discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Warehouse
Woodworking
Gardening
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS Process
Contract

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