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Added 12 mins ago
RH
Health and Safety Specialist
Robert Half
Calgary, AB
- Full-time
We are seeking a proactive and detail-oriented Safety Advisor (5+ years) to support the ongoing success of a comprehensive health and safety program within a manufacturing environment.…
Added 14 mins ago
E
Project Safety Advisor
Enbridge
Calgary, AB
- Full-time
…across our projects and worksites. We are seeking a Project Safety Advisor to join our Calgary based…
Added 17 mins ago
C
Parts advisor
Coast
Kentville, NS
- $20 to $22 CAD / hour
- Full-time
- On-site
Added 29 mins ago
Bilingual Senior Specialist, Security Applications (AppSec)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Act as the senior application security advisor and escalation point for complex vulnerabilities, design-level risks, exception requests, and secure software delivery challenges.
Added 29 mins ago
SJ
Manager, Employee & Labour Relations (Non-Acute)
St. Joseph's Healthcare Hamilton
Brantford, ON · Guelph, ON · Hamilton, ON · St Josephs Health Centre Guelph
- Full-time
Serve as the primary labour relations advisor, providing expert guidance on collective agreement interpretation, employment law, and organizational policy.
Added 43 mins ago
CC
Sales Representative - Facility Services
Cintas Canada
Sudbury, ON
- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 44 mins ago
I
Mechanical Inspector (Casual Part Time) Edmonton, AB
Intertek
Edmonton, AB
- Part-time
…safely by millions of people every day. Intertek is the trusted advisor to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy,…
Added 1 hour ago
PP
Oustide Sales Engineer
Preston Phipps Inc
Mississauga, ON
- Full-time
…Canada. In this role, you’ll learn how to become a trusted advisor to contractors, consultants, and end users - helping them design, optimize, and maintain high‑performance mechanical…
Added 2 hours ago
Sales Representative - Facility Services
Cintas
Sudbury, ON
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 2 hours ago
A
WHS Specialist
Amazon
Richmond, BC
- Full-time
Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for associate wellbeing, building strong partnerships across all levels of the organization. Foster…
Added 4 hours ago
S
Legal Counsel (Clinical Risk) - Legal Services - Regular Full-Time 2026-18450 (2026-18450)
Sunnybrook
Toronto, ON
- Full-time
Provide strategic legal advice to hospital leadership on patient care, patient safety, quality of care, policy development, and organizational risk.
Added 5 hours ago
SC
HSE Advisor
SHE Consulting Inc.
Whitehorse, YT
- Full-time
SHE Consulting Inc. is a local Whitehorse, Yukon based firm that has been working since 2010 to deliver specialized safety consulting services to clients throughout the Yukon. Our clients…
Added 6 hours ago
BT
Automotive Technician - MINI Toronto
BMW Toronto
Toronto, ON
- Full-time
…organized, hazard-free manner; participate in any required shop safety activities; participate in technical training as…
Added 6 hours ago
PF
Service advisor - auto repair
Patricia Ford Sales (1994) LTD
Manning, AB
- From $22 CAD / hour
- Full-time
- On-site
Added 7 hours ago
NB
BREWPUB SERVICE SUPERVISOR
NWT Brewing Company Ltd.
Yellowknife, NT
- Part-time
…50 bars list in 2018 and have held the number 1 spot on Trip Advisor for several years. We value good beer, exceptional fresh food and strive daily to provide a world-class customer…
Added 9 hours ago
EH
Parts advisor
Eastern Hyundai
Clarenville, NL
- $17 to $18 CAD / hour
- Full-time
- On-site
Added 10 hours ago
ENGINEER
City of Toronto
Toronto, ON
The first five program areas are led by a Senior Engineer, and the last is led by a Source Water Protection Advisor. As an Engineer in PIE, you will report to a Senior Engineer. Two (2)…
Added 10 hours ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Hamilton, ON
- Full-time
At Great Canadian Oil Change, it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil…
Added 10 hours ago
AL
Shop Service Advisor (Neepawa)
AgWest Ltd.
Neepawa, MB
- Full-time
We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is…
Added 11 hours ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
Acts as a key advisor to external partners and stakeholders, shaping collaborative initiatives and shared system priorities.
Added 11 hours ago
GC
Advisor, Talent ManagementNew
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Managementwill be responsible for providing insights and support for the development,…
Added 11 hours ago
M
Cloud Solution Architect
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
You will drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights…
Added 12 hours ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Added 12 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Kamloops, BC
- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 12 hours ago
M
Cloud Solution Architect
Microsoft
Toronto, ON
- Full-time
You will drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights…

Lee Valley Tools

Customer Advisor I

Kitchener, ON, Canada

Up to $18.75 CAD / hour

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Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Fairview Park, Kitchener- ON

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering customer inquiries, processing transactions, and handling returns. They also assist with warehouse tasks, including picking orders and maintaining in-store displays.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades like woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Retail operations
Order processing
Inventory management
Product knowledge
Woodworking
Gardening
Transaction processing
Warehouse support
Communication
Problem solving

Benefits

Lee Valley discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Warehouse
Woodworking
Gardening
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS Process
Contract

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