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Added 27 mins ago
VF
Member Advisor (Vintage Hills Branch)
Valley First
Westbank, BC
- $46,900 to $50,200 USD / year
- Full-time
We are currently seeking a Member Advisor to join our team.
Added 27 mins ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Hamilton, ON
- Full-time
…impeccable preventive maintenance service. You will act as a trusted advisor to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on…
Added 43 mins ago
PE
Human Resources Advisor
PTW Energy Services
Calgary, AB
- Full-time
The Human Resources Advisorserves as a trusted advisor to senior leadership teams, delivering proactive solutions that drive employee engagement, enhance productivity, and foster a…
Added 43 mins ago
AL
Service Advisor (Elie)
AgWest Ltd.
Elie, MB
- Full-time
AgWest is currently seeking a detail-oriented and customer-focused Service Advisor to join our team in Elie. In this pivotal role, you will be responsible for coordinating service requests,…
Added 43 mins ago
AL
Shop Service Advisor (Neepawa)
AgWest Ltd.
Neepawa, MB
- Full-time
We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is…
Added 43 mins ago
H
Senior Management Consultant
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Serve as strategic advisor with recognized authority in an area of specialization that resolves problems of great scope and complexity, primarily for our water and wastewater clients
Added 58 mins ago
AL
Service Advisor (Yorkton)
AgWest Ltd.
Yorkton, SK
- Full-time
AgWest Ltd. is looking for a highly organized and detail-oriented Service Advisor to join our Yorkton team.
Added 58 mins ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
Acts as a key advisor to external partners and stakeholders, shaping collaborative initiatives and shared system priorities.
Added 58 mins ago
SI
Senior Director, Revenue Management
Saputo Inc.
Montreal, QC
- Full-time
Serve as a trusted advisor to senior Sales, Finance, Category & Product, Marketing, Operations, and Supply Chain leaders, constructively challenging assumptions and recommending action.
Added 58 mins ago
Beauty Advisor (Inside Sales) Sally Beauty 05605
Sally Beauty
East Gwillimbury, ON
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 1 hour ago
RB
Financial Advisor - Greater Toronto Region
Royal Bank of Canada
Toronto, ON
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 1 hour ago
RB
Administrative Assistant
Royal Bank of Canada
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 1 hour ago
GC
Advisor, Talent ManagementNew
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Managementwill be responsible for providing insights and support for the development,…
Added 1 hour ago
L
EyeCare Advisor
LensCrafters
Montreal, QC
- Part-time
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.…
Added 1 hour ago
EL
Beauty Advisor/Artist Sales Associate
Estée Lauder Companies
Niagara-on-the-Lake, ON
- Full-time
Added 1 hour ago
Beauty Advisor- Cosmetics Company Store - Part Time - Seasonal - Toronto Premium Outlets - Halton Hi
Estée Lauder Companies
Halton Hills, ON
Added 1 hour ago
M
Cloud Solution Architect
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
You will drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights…
Added 1 hour ago
UF
Associate Director, Content Marketing
UJA Federation of Greater Toronto
Toronto, ON · North York, ON
- Full-time
Serve as a senior content marketing advisor to stakeholders, providing expert counsel and recommendations on messaging, audience engagement, content strategy, and campaign effectiveness.
Added 2 hours ago
RB
Commission Data Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Maintain advisor profiles and licensing data – Update FOS member profiles, add/terminate licenses, and manage database records based on Registration Department communications
Added 2 hours ago
MB
Business Advisor
Modern Beauty Supplies
Prince George, BC
- Full-time
We are currently seeking a motivated, relationship-focused Business Advisor (Independent Contractor) to represent Modern Beauty and support professional beauty clients across the Prince…
Added 2 hours ago
AF
Associate / Senior Associate, Infrastructure & Energy Transition Investment Banking
Astris Finance, LLC
Toronto, ON
- Full-time
…75 investment bankers and has been recognized as Financial Advisor of the Year for Latin America by IJ Global in multiple years. With offices in Toronto, New York, Washington D.C., Mexico…
Added 2 hours ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Added 2 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Kamloops, BC
- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 2 hours ago
OD
Salesforce Lead
OSI Digital
Toronto, ON
- Full-time
Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
Added 2 hours ago
Beauty Advisor/Artist Beauty Advisor - The Cosmetic Company Store- Seasonal Part time - Quebec (QC)
Estée Lauder Companies
Montreal, QC

Lee Valley Tools

Customer Advisor I

Ottawa, ON, Canada

Up to $18.75 CAD / hour

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Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Ottawa, ON (900 Morrison Drive)

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering product inquiries, processing transactions, and managing returns. They also assist with warehouse order picking, inventory maintenance, and showroom display organization.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades such as woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Order processing
Retail operations
Inventory management
Woodworking
Gardening
Product knowledge
Communication
Warehouse support

Benefits

Lee Valley discount
Growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Woodworking
Gardening
Warehouse
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS
CW
STEP
ISM

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