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Added just now
PB
Café manager
Paris Baguette Halifax
Moncton, NB
- From $18.92 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 2 mins ago
PG
Restaurant manager
Pizza Garden
Fort St. John, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 2 mins ago
NG
General store manager
Navs Grocery
Toronto, ON
- From $44 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 3 mins ago
LM
Store manager - retail
Les Marchés du Nor
Saint-Bruno, QC
- From $34.64 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 4 mins ago
SM
Restaurant manager
Sushi Mong
Campbell River, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 7 mins ago
CP
Business development manager
Can Pathways Immigration Consultancy Ltd.
Calgary, AB
- From $38.5 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 9 mins ago
RS
Fast food restaurant manager
Restaurant Subway
Port-Cartier, QC
- From $21 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 9 mins ago
AH
Restaurant manager
Aankia Hotels Inc.
Sidney, BC
- From $39 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 9 mins ago
JL
Cleaning service manager
JVOCTAVO LIMITED
Airdrie, AB · Edmonton, AB
- From $40 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 11 mins ago
S
Consultant(e) aux ventes / Sales consultant (Saguenay - Lac St-Jean)
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
Se fier aux outils PMT et Deal Manager pour soutenir la croissance du territoire et de la part de marché.
Added 11 mins ago
SE
Manager, Tax Compliance
Suncor Energy
Calgary, AB
- Full-time
Added 11 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
Added 11 mins ago
C
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 11 mins ago
C
Part Time VIP Cook - Seasonal - Cineplex Cinemas University District & VIP
Cineplex
Calgary, AB · CPX University Disct VIP
- Part-time
As a VIP Kitchen Staff Member you support the Back-of-House Manager in leading the food service experience in your location. Our Kitchen Staff Members are passionate about food and…
Added 11 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Victoria, BC
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 11 mins ago
CI
Supervisor (Full Time)
Carters Inc.
Fort St. John, BC
- Full-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 11 mins ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Act as a relationship manager with Branch Supervision and Investment Advisors/Portfolio Managers in coaching on various suitability related and oversight matters.
Added 12 mins ago
MA
Architectural project manager
Menuiserie Authentique
Saint-Jean-Port-Joli, QC
- $22 to $28 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 12 mins ago
FW
Manager, fitness club
Fitness World Canada
Victoria, BC
- $82,992 to $95,000 CAD / year
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 13 mins ago
SM
Marketing coordinator
Solaris Management Consultants Inc.
Surrey, BC
- $71,400 to $75,400 CAD / year
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 14 mins ago
1S
Store manager - retail
127 ST. LIQUOR
Edmonton, AB
- From $45 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 15 mins ago
EH
Maintenance manager
Eagle Heavy Duty Parts Inc.
Winnipeg, MB
- From $41.25 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 16 mins ago
SS
Store manager - retail
SUKH SUPERMARKET INC.
Winnipeg, MB
- From $38.46 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 17 mins ago
KR
Restaurant manager
Kamei Royale Japanese Restaurant
Vancouver, BC
- From $39 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 17 mins ago
AF
Restaurant manager
Aggarwal Foods Ltd. dba Aggarwal Sweets
Surrey, BC
- From $38.1 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.

Lee Valley Tools

Customer Advisor I

Ottawa, ON, Canada

Up to $18.75 CAD / hour

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Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Ottawa, ON (900 Morrison Drive)

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering product inquiries, processing transactions, and managing returns. They also assist with warehouse order picking, inventory maintenance, and showroom display organization.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades such as woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Order processing
Retail operations
Inventory management
Woodworking
Gardening
Product knowledge
Communication
Warehouse support

Benefits

Lee Valley discount
Growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Woodworking
Gardening
Warehouse
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS
CW
STEP
ISM

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