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Added 12 mins ago
EP
Primary Care Mental Health Practitioner (SPCMHP)
Essex Partnership University NHS Foundation Trust
ON · Essex, ON
- Full-time
If you are proactive in your approach to collaborative working and committed to delivering high-quality, person-centred care. The team offers a range of interventions, from active mental…
Added 12 mins ago
M&
Domestic & Lifestyle Support Assistant
McCarthy & Stone
BC · Thompson-Nicola E (Bonaparte Plateau), BC
- Full-time
…Mobile Domestic Assistant and play a key role in enhancing the quality of life for our homeowners in our beautiful purpose-built…
Added 14 mins ago
Senior Talent Acquisition Specialist
Lantern
AB
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support…
Added 14 mins ago
Senior Manager, Strategic Initiatives
Bayshore
Mississauga, ON
The Senior Manager, Strategic Initiatives reports to the Director, Program Excellence and Strategic Initiatives and is an individual contributor accountable for designing and implementing…
Added 14 mins ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
…(Sales, Production, Finance, Logistics). More than an HR program manager, you influence the work climate and talent alignment to support sustainable growth. Your expertise allows you to…
Added 14 mins ago
C
Meat Manager (Term) - Full Time
Co-op
Carman, MB
- Full-time
Operating in a diverse and highly competitive retail environment, the Meat Manager is responsible for the leadership of the Meat Department with Homestead Co-op. Reporting to the Food Store…
Added 16 mins ago
M
Shift manager - fast food restaurant
McDonald's
Bracebridge, ON
- $18 to $19.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 26 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
…Engineers / System Integrators will contribute to continuous quality improvement initiatives and the documentation of processes and practices to ensure standardization and quality control.…
Added 26 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 26 mins ago
HR
Occupational Therapist - Inpatients
Humber River Health
Toronto, ON
- Full-time
…Therapist who is focused on positively impacting patients’ quality of life? If yes, we invite you to read the details below then…
Added 26 mins ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 26 mins ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
Reports to the Senior Manager, Experiential and Work Integrated Learning This position involves frequent professional contact, both in person and virtually, with industry contacts at all…
Added 26 mins ago
HR
Occupational Therapist - Inpatients
Humber River Health
Toronto, ON
- Full-time
…Therapist who is focused on positively impacting patients’ quality of life? If yes, we invite you to read the details below then…
Added 26 mins ago
HR
Registered Nurse Birthing Unit
Humber River Health
Toronto, ON
- Full-time
Reporting Relationship: Manager, Birthing Unit
Added 26 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are hiring a Supply Chain Manager to lead Procurement and Supplier Quality activities in support of manufacturing, programs, and broader business objectives. You will lead a team of…
Added 26 mins ago
HR
Clerical Support Associate, Emergency Department
Humber River Health
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Site Labour Group: Teamsters Clerical Reporting Relationship: Manager, Emergency Department Hourly Rate: $29.966 -…
Added 26 mins ago
HR
Clerical Support Associate, Emergency Department
Humber River Health
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Site Labour Group: Teamsters Clerical Reporting Relationship: Manager, Emergency Department Hourly Rate: $29.966 -…
Added 26 mins ago
FH
Registered Nurse, Renal Services (Specialty Education Required)
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
- Other
Participates on designated programs and professional committees, care conferences and councils as assigned, or as agreed to with the Manager.
Added 26 mins ago
FH
Registered Nurse, Renal Services (Specialty Education Required)
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
- Other
Participates on designated programs and professional committees, care conferences and councils as assigned, or as agreed to with the Manager.
Added 26 mins ago
FH
Licensed Practical Nurse, Full Scope, Queens Park Care Centre
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Other
…Westminster, B.C., where you’ll play a crucial role in enhancing the quality of life for our…
Added 26 mins ago
FH
Social Worker, BSW - Surrey Memorial Hosptial
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
…it’s a vital hub in the Fraser Health region, providing high-quality, specialized services to communities across the Lower…
Added 26 mins ago
FH
Unit Clerk- Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $30.03 CAD / hour
- Other
…it’s a vital hub in the Fraser Health region, providing high-quality, specialized services to communities across the Lower…
Added 26 mins ago
FC
Financial Aid Advisor - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Added 26 mins ago
SH
Clinical Resource Nurse - Labour Delivery Recovery (LDR) - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of and in collaboration with the Manager Health Services and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 26 mins ago
SH
Clinical Resource Nurse - Labour Delivery Recovery (LDR) - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of and in collaboration with the Manager Health Services and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…

Lee Valley Tools

Customer Advisor I

Ottawa, ON, Canada

Up to $18.75 CAD / hour

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Applications open in a new tab.

Job details

Pay: Up to $18.75 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Title: Customer Advisor I

Status: Contract until December 24, 2026

Reporting to: Store Manager

Location: Ottawa, ON (900 Morrison Drive)

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.75

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering product inquiries, processing transactions, and managing returns. They also assist with warehouse order picking, inventory maintenance, and showroom display organization.

Requirements

Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in skilled trades such as woodworking or gardening is also highly valued.

Skills

Customer service
Cash handling
Order processing
Retail operations
Inventory management
Woodworking
Gardening
Product knowledge
Communication
Warehouse support

Benefits

Lee Valley discount
Growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Woodworking
Gardening
Warehouse
Order Fulfillment
Returns
Exchanges
Showroom
Backorder
Inter-store Transfers
SFS
CW
STEP
ISM

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