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Added 3 mins ago
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Strategic Account Manager - Rentals
Finning
Calgary, AB · Edmonton, AB
- Full-time
Are you a relationship-driven sales professional who excels at building strategic partnerships and delivering measurable business results? Finning Canada is seeking a Strategic Accounts…
Added 17 mins ago
DB
Part Time Bridal Sales
David's Bridal
Cambridge, ON
- $16 to $25.8 USD / hour
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 48 mins ago
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Commercial Insurance Advisor- Sales & Service
BrokerLink
Vegreville, AB
- Full-time
We are looking for a Commercial Insurance Advisor to join our Sales & Service Book of Business Team in Alberta on a Permanent Full Time Basis!
Added 48 mins ago
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Client Advisor
RBC
Conception Bay South, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 48 mins ago
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Client Advisor
RBC
Mount Pearl, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 48 mins ago
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Financial Advisor Intern
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Richmond, BC
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 1 hour ago
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Added 1 hour ago
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- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the Stone Island store team during peak seasonal business periods, contributing to a…
Added 1 hour ago
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Paid Services Beauty Advisor - Full Time
sephora.com
St. Albert, AB
- $17.5 to $20.6 CAD / hour
- Full-time
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Added 2 hours ago
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Senior Manager, AI Strategy & Business Development
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Toronto, ON
- Full-time
Partner closely with sales and account teams to develop account-specific AI growth strategies.
Added 2 hours ago
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Branch Ambassador - Peterborough
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Direct members to an Advisor who can offer needs-based advice that will enhance their financial well-being
Added 2 hours ago
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Business Advisor Trainee - Regional Opportunities, Ottawa, ON
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Ottawa, ON
- Full-time
Following the initial training period, successful candidates will be placed into Business Advisor opportunities based on business needs. As part of this program, flexibility and mobility…
Added 2 hours ago
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Part Time Bridal Sales
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Woodbridge, ON
- Part-time
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Added 2 hours ago
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Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
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Part Time Bridal Sales
David's Bridal
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- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 2 hours ago
S
Senior Manager, Store Experience & Services
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Toronto, ON
- Full-time
…insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in…
Added 2 hours ago
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Associate Investment Advisor (commission only) CIBC Wood Gundy
CIBC
London, ON
- Full-time
Drive new sales results through referrals and professional network.
Added 2 hours ago
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Financial Advisor - CIRO-MFD/AMF
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Brossard, QC
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 2 hours ago
BB
Mobile Sales Associate (Seasonal)
Best Buy Canada
Canada
- Part-time
You’ll love it here! We are hiring immediately for a retail sales associate, which we call an advisor at Best Buy. As a retail sales associate, you will be the face of Best Buy for everyone…
Added 3 hours ago
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Client Advisor
RBC
St. John's, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
M
Manager, Lead Engagement
Medcan
Toronto, ON
- $85,122 to $117,042.75 CAD / year
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You will partner closely with Marketing and Sales to ensure campaigns generate high quality leads and that every lead is subsequently nurtured effectively and efficiently to achieve desired…
Added 3 hours ago
C
Associate Financial Advisor
CIBC
Timmins, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 3 hours ago
C
Financial Advisor CIRO-MFD
CIBC
Whitehorse, YT
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 3 hours ago
C
Financial Advisor-CIRO-MFD/AMF
CIBC
Castlegar, BC
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…

Lee Valley Tools

Customer Advisor I

Coquitlam, BC, Canada

Up to $18.85 CAD / hour · Part-time

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Job details

Pay: Up to $18.85 CAD / hour
Job type: Part-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Title: Customer Advisor I

Status: Part-time, Permanent

Reporting to: Store Manager

Location: Coquitlam, BC

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.85

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering product inquiries, processing transactions, and managing returns. They also assist with warehouse order picking, maintaining store displays, and engaging with customers on the sales floor.

Requirements

Candidates should have 1 to 2 years of retail experience, with experience in skilled trades like woodworking or gardening considered an asset. The role requires the ability to follow established procedures and provide basic instruction for routine tasks.

Skills

Customer service
Cash handling
Retail operations
Order processing
Inventory management
Product knowledge
Communication
Warehouse assistance
Transaction processing
Returns and exchanges

Benefits

Lee Valley discount
Growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Woodworking
Gardening
Warehouse
Order Fulfillment
Merchandising
Sales Support
In-store Experience
Transactions
Returns
Exchanges
Showroom

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