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OC
Meat manager - food store
O' Connor's Meat Market
East York, ON
- From $43.3 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 2 mins ago
ND
Kitchen manager
Northern Dhaba HotHouse Takeout
Terrace, BC
- From $21.66 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 2 mins ago
TH
Shift manager - fast food restaurant
Tim Hortons
Bromont, QC
- $16.6 to $18 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 8 mins ago
TC
Kitchen manager
The Canadian Brewhouse
Leduc, AB
- From $56,160 CAD / year
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 11 mins ago
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Liquor store manager
Liquorville Didsbury
Didsbury, AB
- From $46.15 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 13 mins ago
WC
(CAN) Health and Beauty Team Associate
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Refers appropriate service and transactional items to a Customer Service Manager as required.
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Refers appropriate service and transactional items to a Customer Service Manager as required.
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Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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C
Assistant Store Manager I
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Vancouver, BC
- Full-time
As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales…
Added 14 mins ago
LV
Associate Category Manager
Lee Valley Tools
Ottawa, ON
- $60,000 to $75,000 CAD / year
- Full-time
The Associate Category Manager plays a vital role in delivering compelling and innovative products that resonate with our customers and drive business performance. This position supports…
Added 14 mins ago
PV
Keyholder
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- Part-time
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
Added 17 mins ago
M
Shift manager - fast food restaurant
McDonald's
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- $19 to $23 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 20 mins ago
GB
Clothing store manager
Gupta Brothers Inc.
Brampton, ON
- From $37 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 36 mins ago
CN
Assistant store manager
Cutey N Coolty
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- $45 to $47 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 52 mins ago
TB
Kitchen manager
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- From $36 CAD / hour
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Maintain records of stock, repairs, sales and wastage
Added 53 mins ago
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Restaurant manager
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Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
M
Shift manager - fast food restaurant
Mcdonald's
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- $18 to $20 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
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Shift manager - fast food restaurant
A&W
Lévis, QC
- $17 to $18.75 CAD / hour
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- On-site
Maintain records of stock, repairs, sales and wastage
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IF
Store manager - retail
IGA Famille Jodoin
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- From $25 CAD / hour
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Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
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Inside Sales Representative
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CW
Gas station manager
Centre West Shell
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- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
M
Shift manager - fast food restaurant
McDonald's
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- $18.6 to $24 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
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Kitchen manager
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- $18.6 to $24 CAD / hour
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Maintain records of stock, repairs, sales and wastage

Lee Valley Tools

Customer Advisor I

Coquitlam, BC, Canada

Up to $18.85 CAD / hour · Part-time

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Job details

Pay: Up to $18.85 CAD / hour
Job type: Part-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Title: Customer Advisor I

Status: Part-time, Permanent

Reporting to: Store Manager

Location: Coquitlam, BC

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in CW / STEP
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following ISM guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.

Knowledge and Skills:

1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

What we offer:

Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.

Salary Range: $18.85

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

How to Apply:

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Advisor provides high-quality support by answering product inquiries, processing transactions, and managing returns. They also assist with warehouse order picking, maintaining store displays, and engaging with customers on the sales floor.

Requirements

Candidates should have 1 to 2 years of retail experience, with experience in skilled trades like woodworking or gardening considered an asset. The role requires the ability to follow established procedures and provide basic instruction for routine tasks.

Skills

Customer service
Cash handling
Retail operations
Order processing
Inventory management
Product knowledge
Communication
Warehouse assistance
Transaction processing
Returns and exchanges

Benefits

Lee Valley discount
Growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cash Handling
Inventory
Woodworking
Gardening
Warehouse
Order Fulfillment
Merchandising
Sales Support
In-store Experience
Transactions
Returns
Exchanges
Showroom

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