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Added 9 mins ago
A
Quality Assurance Analyst (18-month temp)
ATB
Calgary, AB · Edmonton, AB
- Full-time
This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.
Added 25 mins ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Contract
At least 8 years of experience as an ERP Business Analyst or Functional Consultant.
Added 25 mins ago
TR
ERP Business Analyst (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to ERP Testing Lead, the ERP Business Analyst is responsible for
Added 25 mins ago
MN
Client Data Analyst II
Mosaic North America
Toronto, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 25 mins ago
MN
Client Data Analyst II
Mosaic North America
Mississauga, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 55 mins ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Full-time
Escalate issues to forecast analyst and business analyst partners as well as your leaders
Added 55 mins ago
TH
Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Full-time
Escalate issues to forecast analyst and business analyst partners as well as your leaders
Added 1 hour ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Full-time
At least 8 years of experience as an ERP Business Analyst or Functional Consultant.
Added 1 hour ago
W
Senior Cost Analyst
Worley
Markham, ON
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 1 hour ago
BE
Service Desk Analyst, FT, Calgary, Alberta
Baytex Energy Corp.
Calgary, AB
- Full-time
Baytex Energy is currently seeking a personable Service Desk Analyst to join our Information Technology team. The ideal candidate brings 7+ years of IT support experience, strong technical…
Added 2 hours ago
RC
Equity Research Associate - Energy
Roth Capital Partners
AB
- Full-time
Roth Canada is seeking a motivated, detail-oriented Equity Research Associate to support a Senior Energy Research Analyst covering Canadian oil and gas producers. This opportunity combines…
Added 2 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 2 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 2 hours ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
As a Senior Financial Analyst, you will be the primary finance business partner for the Brampton facility, providing timely financial insight, analysis, and decision support to plant…
Added 2 hours ago
D
Accounting Analyst
DCM
Brampton, ON
- $57,654 to $72,067 CAD / year
- Full-time
As an Accounting Analyst, you will be supporting the day-to-day transactional accounting activities within the general ledger and financial close process. You will be responsible for…
Added 2 hours ago
HC
Associate, Mergers and Acquisitions
HDL Capital (HDL)
Toronto, ON
- Full-time
…encourage you to take the lead on projects, create/explore new business development initiative, and do whatever you can to grow the firm's business (and your experience base). The M&A…
Added 2 hours ago
RB
Risk Analyst, Third Party Disaster Readiness
Royal Bank of Canada
Toronto, ON
- Full-time
Experience with Disaster Recovery and Business Continuity Management.
Added 2 hours ago
RB
Analyst, Credit Advisory, RBCx
Royal Bank of Canada
Toronto, ON
- Full-time
…entrepreneurs navigate the hardest pain points of scaling a business – from ideation to IPO and…
Added 3 hours ago
E
System Test Analyst
Ericsson
Ottawa, ON
- Full-time
…individual, either a recent graduate or professional with relevant experience, to thrive in one of the most sought-after employers in Canada. What can YOU bring to…
Added 3 hours ago
Senior Systems Analyst (Power Platform Developer)
Office of the Chief Information Officer
St. John's, NL
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 3 hours ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
Added 3 hours ago
A
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Extensive Experience: 8+ years in Data Analyst position or otherwise in projects involving big data - preferably in the tech, e-commerce, or digital marketing industry.
Added 3 hours ago
A
Senior Analyst, App Marketing (Bangkok Based, Relocation Provided)
Agoda
Vancouver, BC
- Full-time
4+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business role for a fast-growing global tech company
Added 3 hours ago
A
Associate Manager, Marketing Innovation (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
4-6 years of experience in Data Analyst position in tech, consulting, e-commerce or digital marketing.
Added 3 hours ago
A
Associate Manager/ Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Extensive Experience: 5-7 years in Data Analyst position or otherwise in projects involving big data - preferably in the tech, e-commerce, or digital marketing industry. Bachelor’s degree…

Legal Aid Ontario

Program Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

To support the analysis and documentation of business requirements, operational workflows, information needs, and reporting requirements for the Clinic Resource Office (CRO) and the services it provides to LAO-funded Community Legal Clinics, Student Legal Service Organizations (SLSOs), and Indigenous Legal Service Organizations (ILSOs).

Reporting to the Manager, the Program Analyst contributes to operational excellence by conducting business analysis, supporting service improvement initiatives, developing performance reports, engaging stakeholders, and assisting with business planning. The role reviews and analyzes business processes, identifies opportunities to improve efficiency and effectiveness, and develops recommendations that enhance client-focused service delivery.

Primary Location: Toronto - Provincial Office

Secondary Location: N/A

Reports to: Manager of Administrative and Web Services, Clinic Resource Office

Key accountabilities

Analyze operational processes, service delivery models, workflows, and reporting requirements; identify opportunities to improve efficiency, consistency, quality, and client service.
Conduct operational reviews and business analyses to support organizational objectives, service enhancements, and strategic initiatives.
Develop and maintain business process documentation, operational procedures, service standards, guidelines, and supporting materials.
Gather, analyze, and interpret quantitative and qualitative information to support evidence-based operational decision-making.
Develop performance measures, reporting frameworks, dashboards, management reports, briefing notes, business cases, and presentations for management and stakeholders.
Monitor operational performance indicators; identify trends, risks, issues, and opportunities for continuous improvement.
Coordinate stakeholder consultations and engagement activities to gather feedback, understand business needs, and support service improvement initiatives.
Research leading practices, conduct environmental scans, and prepare recommendations to support operational planning and service delivery improvements.
Identify opportunities to streamline processes, reduce duplication, improve information accessibility, and enhance service delivery outcomes.
Provide operational expertise and business input to divisional and corporate projects, including the CRO and LAO LAW Platform Replacement Project, through process documentation, stakeholder consultation, identification of business needs, and support for operational improvements.
Support operational risk identification, mitigation planning, and change management activities.
Establish and maintain effective working relationships with internal and external stakeholders.
Perform other duties as assigned.

Required Skills & Experience

Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Bachelor's degree in business administration, public administration, information management or a related field, or an equivalent combination of education and experience.
Demonstrated experience conducting operational reviews, workflow analysis, process mapping, and continuous improvement initiatives.
Experience preparing reports, business cases, briefing materials, presentations, and recommendations for management.
Experience gathering, analyzing, and interpreting quantitative and qualitative data to support operational and strategic decision-making.
Demonstrated experience in performance measurement, operational reporting, and business analysis.
Experience collaborating with diverse stakeholders to improve business processes, services, and operational practices.
Strong analytical, problem-solving, and critical thinking skills.
Strong communication, consultation, facilitation, and relationship management skills.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook, and Teams.

Assets

Familiarity with the mandate and services provided by the Clinic Resource Office and Legal Aid Ontario.
Familiarity with the mandate and services provided by Community Legal Aid Clinics, ILSOs, and SLSOs in Ontario, and with the Ontario administrative tribunal system.
Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Digital Service Standard.
A post-graduate credential in business, management, or related discipline is an asset.
A post-graduate credential in business analytics, information management, public administration, or related discipline is an asset.
Experience in a law office or other setting involving legal services.
Experience supporting operational planning, service delivery improvement, or organizational effectiveness initiatives.
Knowledge of performance measurement methodologies and reporting practices.
Experience preparing management dashboards, performance reports, and briefing materials.
Familiarity with public sector, legal services, tribunal, or client-service environments.
Experience supporting operational change management and stakeholder engagement activities.

To apply submit a covering letter & résumé.

Only those candidates selected for an interview will be notified by email.

Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU-PO) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Apply About employer

More about this job

Responsibilities

Analyze and document business requirements, workflows, service delivery processes, and reporting needs for the Clinic Resource Office, identifying improvements that strengthen efficiency and client-focused service. Develop performance reports and operational materials, consult stakeholders, support planning and change initiatives, and contribute business analysis to organizational projects.

Requirements

Requires at least five years of relevant experience in business or operational analysis, service improvement, or assessment of information-enabled processes, along with a bachelor's degree in a related field or equivalent education and experience. Candidates should have experience with process reviews, data analysis, performance reporting, management materials, stakeholder collaboration, and advanced Microsoft Office applications.

Skills

Business Analysis
Operational Analysis
Workflow Analysis
Process Mapping
Continuous Improvement
Performance Measurement
Operational Reporting
Data Analysis
Stakeholder Engagement
Consultation and Facilitation
Project Coordination
Change Management
Risk Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Operational Analysis
Business Requirements
Workflow Analysis
Process Mapping
Operational Reviews
Continuous Improvement
Service Delivery
Performance Measurement
Performance Reporting
Dashboards
Management Reports
Business Cases
Briefing Notes
Quantitative Analysis
Qualitative Analysis
Stakeholder Consultation
Environmental Scans
Operational Planning
Risk Mitigation
Change Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Clinic Resource Office
Legal Aid Ontario
Ontario Digital Service Standard
Accessibility for Ontarians with Disabilities Act

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