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Added 1 hour ago
CN
Fresh Clerk
Community Natural Foods
Calgary, AB
- Part-time
Reports to the Fresh Manager with a low degree of independence; daily supervision provided by Fresh Supervisors; work is reviewed in terms of achievement of daily goals and application of…
Added 1 hour ago
SC
Recreation Attendant
Shepherd's Care Foundation
Vanguard, SK
- Full-time
Reporting to the Recreation Therapy Manager, the Recreation Attendant supports the planning, delivery, and evaluation of recreation therapy programs in accordance with SCF’s Mission,…
Added 2 hours ago
LP
Youth Initiatives Coordinator
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Reporting to the Manager, Youth Initiatives, the coordinator will collaborate with various internal departments and external stakeholders, as they undertake the following responsibilities:
Added 3 hours ago
MC
Estimator / Project Manager – Commercial Construction
MatchBox Consulting Group
Nanaimo, BC
- $112,100 to $141,600 CAD / year
- Full-time
Estimator / Project Manager | General Contracting
Added 3 hours ago
AG
Sr. Analyst, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
Independence and influence. As Altus Group explores how AI, automation, and technology can improve its services and operations, you will help translate new ideas into practical changes that…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Surrey, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Surrey, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 4 hours ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Encourage scholar accountability, confidence, independence, and leadership through ongoing mentorship and guidance.
Added 4 hours ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Reporting to the Guest Service Manager, the Guest Service Agent:
Added 4 hours ago
RB
Sales Trainee - Contract
Red Bull
Toronto, ON · Scarborough
- Contract
Evaluate all competitors’ activities such as new launches and price reductions and communicate with District Sales Manager.
Added 5 hours ago
ML
Project Manager (ICI Construction)
MP Lundy Construction Inc.
Ottawa, ON
- Full-time
Reporting to the V.P. Construction, the Project Manager is accountable for project success and provides leadership to the Lundy project team. Overall Project Accountability rests with the…
Added 5 hours ago
CH
Contract, Youth Worker, Crisis Program
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Vancouver, BC · Covenant House Vancouver - Drake
- Part-time
…and educational resources, and guide them to transition to independence when they may be…
Added 6 hours ago
Health Care Aide - Home Care Program - Seven Oaks Team K8 West
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…
Added 6 hours ago
LA
Senior Counsel, Criminal
Legal Aid Ontario
Sault Ste. Marie, ON
- Full-time
Reports to: Director and Manager, Legal Services – Senior Counsel Program
Added 6 hours ago
BC
Member Insight Manager
Beem Credit Union
Burnaby, BC · BC
- Full-time
Sitting within the Analytics CoE, the Member Insight Manager will lead the evolution of Beem’s qualitative insight capability and help create a more complete understanding of our members;…
Added 6 hours ago
Shop Foreman/Forewoman
Tourism Holdings Ltd
Elmsdale, NS
…hands-on technical leadership. Reporting directly to the Station Manager, the RV Shop Foreman/Forewoman ensures the efficient maintenance, repair, and preparation of CanaDream's rental and…
Added 6 hours ago
LA
Program Analyst
Legal Aid Ontario
Toronto, ON
- Full-time
Reporting to the Manager, the Program Analyst contributes to operational excellence by conducting business analysis, supporting service improvement initiatives, developing performance…
Added 6 hours ago
LA
Senior Counsel, Criminal
Legal Aid Ontario
Thunder Bay, ON
- Full-time
Reports to: Director and Manager, Legal Services – Senior Counsel Program
Added 6 hours ago
LA
Legal Aid Worker (18 months)
Legal Aid Ontario
Barrie, ON
- Contract
Interview clients to gather information about case, field telephone calls from clients, and assist the lawyer manager with client queries, referrals, requests for information etc.;
Added 6 hours ago
BH
Licensed Practical Nurse (LPN)
Baptist Housing Seniors Living
Abbotsford, BC
- Part-time
…you’ll apply the Wellness Model of Care, supporting resident independence while ensuring their safety and well-being. You’ll work closely with the Wellness Manager for complex cases and…

Legal Aid Ontario

Program Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

To support the analysis and documentation of business requirements, operational workflows, information needs, and reporting requirements for the Clinic Resource Office (CRO) and the services it provides to LAO-funded Community Legal Clinics, Student Legal Service Organizations (SLSOs), and Indigenous Legal Service Organizations (ILSOs).

Reporting to the Manager, the Program Analyst contributes to operational excellence by conducting business analysis, supporting service improvement initiatives, developing performance reports, engaging stakeholders, and assisting with business planning. The role reviews and analyzes business processes, identifies opportunities to improve efficiency and effectiveness, and develops recommendations that enhance client-focused service delivery.

Primary Location: Toronto - Provincial Office

Secondary Location: N/A

Reports to: Manager of Administrative and Web Services, Clinic Resource Office

Key accountabilities

Analyze operational processes, service delivery models, workflows, and reporting requirements; identify opportunities to improve efficiency, consistency, quality, and client service.
Conduct operational reviews and business analyses to support organizational objectives, service enhancements, and strategic initiatives.
Develop and maintain business process documentation, operational procedures, service standards, guidelines, and supporting materials.
Gather, analyze, and interpret quantitative and qualitative information to support evidence-based operational decision-making.
Develop performance measures, reporting frameworks, dashboards, management reports, briefing notes, business cases, and presentations for management and stakeholders.
Monitor operational performance indicators; identify trends, risks, issues, and opportunities for continuous improvement.
Coordinate stakeholder consultations and engagement activities to gather feedback, understand business needs, and support service improvement initiatives.
Research leading practices, conduct environmental scans, and prepare recommendations to support operational planning and service delivery improvements.
Identify opportunities to streamline processes, reduce duplication, improve information accessibility, and enhance service delivery outcomes.
Provide operational expertise and business input to divisional and corporate projects, including the CRO and LAO LAW Platform Replacement Project, through process documentation, stakeholder consultation, identification of business needs, and support for operational improvements.
Support operational risk identification, mitigation planning, and change management activities.
Establish and maintain effective working relationships with internal and external stakeholders.
Perform other duties as assigned.

Required Skills & Experience

Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Bachelor's degree in business administration, public administration, information management or a related field, or an equivalent combination of education and experience.
Demonstrated experience conducting operational reviews, workflow analysis, process mapping, and continuous improvement initiatives.
Experience preparing reports, business cases, briefing materials, presentations, and recommendations for management.
Experience gathering, analyzing, and interpreting quantitative and qualitative data to support operational and strategic decision-making.
Demonstrated experience in performance measurement, operational reporting, and business analysis.
Experience collaborating with diverse stakeholders to improve business processes, services, and operational practices.
Strong analytical, problem-solving, and critical thinking skills.
Strong communication, consultation, facilitation, and relationship management skills.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook, and Teams.

Assets

Familiarity with the mandate and services provided by the Clinic Resource Office and Legal Aid Ontario.
Familiarity with the mandate and services provided by Community Legal Aid Clinics, ILSOs, and SLSOs in Ontario, and with the Ontario administrative tribunal system.
Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Digital Service Standard.
A post-graduate credential in business, management, or related discipline is an asset.
A post-graduate credential in business analytics, information management, public administration, or related discipline is an asset.
Experience in a law office or other setting involving legal services.
Experience supporting operational planning, service delivery improvement, or organizational effectiveness initiatives.
Knowledge of performance measurement methodologies and reporting practices.
Experience preparing management dashboards, performance reports, and briefing materials.
Familiarity with public sector, legal services, tribunal, or client-service environments.
Experience supporting operational change management and stakeholder engagement activities.

To apply submit a covering letter & résumé.

Only those candidates selected for an interview will be notified by email.

Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU-PO) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

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More about this job

Responsibilities

Analyze and document business requirements, workflows, service delivery processes, and reporting needs for the Clinic Resource Office, identifying improvements that strengthen efficiency and client-focused service. Develop performance reports and operational materials, consult stakeholders, support planning and change initiatives, and contribute business analysis to organizational projects.

Requirements

Requires at least five years of relevant experience in business or operational analysis, service improvement, or assessment of information-enabled processes, along with a bachelor's degree in a related field or equivalent education and experience. Candidates should have experience with process reviews, data analysis, performance reporting, management materials, stakeholder collaboration, and advanced Microsoft Office applications.

Skills

Business Analysis
Operational Analysis
Workflow Analysis
Process Mapping
Continuous Improvement
Performance Measurement
Operational Reporting
Data Analysis
Stakeholder Engagement
Consultation and Facilitation
Project Coordination
Change Management
Risk Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Operational Analysis
Business Requirements
Workflow Analysis
Process Mapping
Operational Reviews
Continuous Improvement
Service Delivery
Performance Measurement
Performance Reporting
Dashboards
Management Reports
Business Cases
Briefing Notes
Quantitative Analysis
Qualitative Analysis
Stakeholder Consultation
Environmental Scans
Operational Planning
Risk Mitigation
Change Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Clinic Resource Office
Legal Aid Ontario
Ontario Digital Service Standard
Accessibility for Ontarians with Disabilities Act

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