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Added 19 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 19 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 19 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 19 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Night
Shoppers Drug Mart
Ottawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 50 mins ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.
Added 50 mins ago
OT
Restaurant Manager
One Therapy Network
AB · Edmonton, AB
- Full-time
A&W Restaurants in Edmonton, AB, is seeking a Restaurant Manager to start immediately at our Bonnie Doon Mall location. (13440-97 Street, Edmonton, AB)
Added 2 hours ago
A
Design Engineer, North America AMZL Design Engineering
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St. Thomas, ON
- Full-time
As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct…
Added 2 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
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- $134,000 to $184,000 CAD / year
- Contract
…women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics…
Added 2 hours ago
CH
Consultant
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AB · Edmonton, AB
- Part-time
Reporting to the Healing Connections Unit Manager, the Healing Connections Consultant is responsible for providing information, education, system navigation and support to patients and…
Added 2 hours ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 2 hours ago
CH
Operations Portfolio Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Vice President of the Mental Health and Addiction portfolio, the Corporate Services Manager, Mental Health and Addictions provides strategic, analytical and executive-level…
Added 2 hours ago
SC
Central Administration Clerk
Sydney Credit Union
Sydney, NS
- Full-time
…branch operations by providing timely and efficient back-office services, allowing frontline staff to focus on member service and relationship building. The role is accountable for meeting…
Added 3 hours ago
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Account manager - sales
G&J Resources Inc
Markham, ON
- Full-time
Added 3 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 3 hours ago
TH
Restaurant manager
Tim Hortons Québec
Kelowna, BC
- Full-time
Added 3 hours ago
LH
Registered Massage Therapist
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Leduc, AB
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 3 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
AB · Edmonton, AB
- Full-time
…through treatment options. Our clinic believes in treatment planning and bringing patients alongside us through the assessment process to develop a plan of care tailored to the patient's…
Added 3 hours ago
LH
Massage Therapist
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 3 hours ago
LH
Massage Therapist
Lifemark Health Group
Sherwood Park, AB
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Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 3 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…language pathology discipline, and in partnership with community services, demonstrated by participating in activities such as evaluating clinical treatment practices, guidelines and…
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Lasalle, ON
- $76,783 to $127,972 CAD / year
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Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 3 hours ago
TH
Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
…implement improvements to ensure accessible, culturally appropriate services for Indigenous children and families in our local environment, and across the…
Added 3 hours ago
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Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Board / Manager, PMO & Strategic Initiatives
Added 4 hours ago
SD
Merchandiser, Hourly Part Time Night
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Legal Aid Ontario

Program Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

To support the analysis and documentation of business requirements, operational workflows, information needs, and reporting requirements for the Clinic Resource Office (CRO) and the services it provides to LAO-funded Community Legal Clinics, Student Legal Service Organizations (SLSOs), and Indigenous Legal Service Organizations (ILSOs).

Reporting to the Manager, the Program Analyst contributes to operational excellence by conducting business analysis, supporting service improvement initiatives, developing performance reports, engaging stakeholders, and assisting with business planning. The role reviews and analyzes business processes, identifies opportunities to improve efficiency and effectiveness, and develops recommendations that enhance client-focused service delivery.

Primary Location: Toronto - Provincial Office

Secondary Location: N/A

Reports to: Manager of Administrative and Web Services, Clinic Resource Office

Key accountabilities

Analyze operational processes, service delivery models, workflows, and reporting requirements; identify opportunities to improve efficiency, consistency, quality, and client service.
Conduct operational reviews and business analyses to support organizational objectives, service enhancements, and strategic initiatives.
Develop and maintain business process documentation, operational procedures, service standards, guidelines, and supporting materials.
Gather, analyze, and interpret quantitative and qualitative information to support evidence-based operational decision-making.
Develop performance measures, reporting frameworks, dashboards, management reports, briefing notes, business cases, and presentations for management and stakeholders.
Monitor operational performance indicators; identify trends, risks, issues, and opportunities for continuous improvement.
Coordinate stakeholder consultations and engagement activities to gather feedback, understand business needs, and support service improvement initiatives.
Research leading practices, conduct environmental scans, and prepare recommendations to support operational planning and service delivery improvements.
Identify opportunities to streamline processes, reduce duplication, improve information accessibility, and enhance service delivery outcomes.
Provide operational expertise and business input to divisional and corporate projects, including the CRO and LAO LAW Platform Replacement Project, through process documentation, stakeholder consultation, identification of business needs, and support for operational improvements.
Support operational risk identification, mitigation planning, and change management activities.
Establish and maintain effective working relationships with internal and external stakeholders.
Perform other duties as assigned.

Required Skills & Experience

Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Bachelor's degree in business administration, public administration, information management or a related field, or an equivalent combination of education and experience.
Demonstrated experience conducting operational reviews, workflow analysis, process mapping, and continuous improvement initiatives.
Experience preparing reports, business cases, briefing materials, presentations, and recommendations for management.
Experience gathering, analyzing, and interpreting quantitative and qualitative data to support operational and strategic decision-making.
Demonstrated experience in performance measurement, operational reporting, and business analysis.
Experience collaborating with diverse stakeholders to improve business processes, services, and operational practices.
Strong analytical, problem-solving, and critical thinking skills.
Strong communication, consultation, facilitation, and relationship management skills.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook, and Teams.

Assets

Familiarity with the mandate and services provided by the Clinic Resource Office and Legal Aid Ontario.
Familiarity with the mandate and services provided by Community Legal Aid Clinics, ILSOs, and SLSOs in Ontario, and with the Ontario administrative tribunal system.
Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Digital Service Standard.
A post-graduate credential in business, management, or related discipline is an asset.
A post-graduate credential in business analytics, information management, public administration, or related discipline is an asset.
Experience in a law office or other setting involving legal services.
Experience supporting operational planning, service delivery improvement, or organizational effectiveness initiatives.
Knowledge of performance measurement methodologies and reporting practices.
Experience preparing management dashboards, performance reports, and briefing materials.
Familiarity with public sector, legal services, tribunal, or client-service environments.
Experience supporting operational change management and stakeholder engagement activities.

To apply submit a covering letter & résumé.

Only those candidates selected for an interview will be notified by email.

Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU-PO) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

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More about this job

Responsibilities

Analyze and document business requirements, workflows, service delivery processes, and reporting needs for the Clinic Resource Office, identifying improvements that strengthen efficiency and client-focused service. Develop performance reports and operational materials, consult stakeholders, support planning and change initiatives, and contribute business analysis to organizational projects.

Requirements

Requires at least five years of relevant experience in business or operational analysis, service improvement, or assessment of information-enabled processes, along with a bachelor's degree in a related field or equivalent education and experience. Candidates should have experience with process reviews, data analysis, performance reporting, management materials, stakeholder collaboration, and advanced Microsoft Office applications.

Skills

Business Analysis
Operational Analysis
Workflow Analysis
Process Mapping
Continuous Improvement
Performance Measurement
Operational Reporting
Data Analysis
Stakeholder Engagement
Consultation and Facilitation
Project Coordination
Change Management
Risk Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Operational Analysis
Business Requirements
Workflow Analysis
Process Mapping
Operational Reviews
Continuous Improvement
Service Delivery
Performance Measurement
Performance Reporting
Dashboards
Management Reports
Business Cases
Briefing Notes
Quantitative Analysis
Qualitative Analysis
Stakeholder Consultation
Environmental Scans
Operational Planning
Risk Mitigation
Change Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Clinic Resource Office
Legal Aid Ontario
Ontario Digital Service Standard
Accessibility for Ontarians with Disabilities Act

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