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Added 5 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 34 mins ago
C
Senior Demand Planner
Confidential
London, ON
- Full-time
We have an immedate opening for a Senior Demand Planner near London, Ontario. Reporting to the Sales and Operations Planning Manager the SDP will develop and maintain a strategic demand…
Added 1 hour ago
AS
Manager, Financial Services (Temporary)
Abbotsford School District
Abbotsford, BC
- Full-time
The Manager is a temporary member of the finance department who analyzes data to support payroll and participates in decision-making processes. The Manager develops and delivers training…
Added 1 hour ago
K
Design Technologist
Kinectrics
Toronto, ON
- Full-time
Knowledge of using 3D laser scanning equipment while doing field walkdowns and post processing of associated point cloud data to support brown field design projects would be an asset.
Added 1 hour ago
CH
Accounts Receivable Coordinator (6 Month Contract)
CBI Health
Toronto, ON
- Full-time
…our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
Proven data entry, data editing and typing skills.
Added 2 hours ago
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Operations Coordinator (Seasonal)
Intelcom
Thunder Bay, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 2 hours ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Exposure to AI-enabled product content, automation, and data quality initiatives.
Added 2 hours ago
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Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct…
Added 3 hours ago
I
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Toronto, ON
- Full-time
The ideal candidate is detail-oriented, execution-focused, and curious about payroll, accounting, and money-movement domains. You define clear product requirements and success metrics,…
Added 3 hours ago
SC
Central Administration Clerk
Sydney Credit Union
Sydney, NS
- Full-time
Review booked loans and mortgages every day to check that data entry is complete and accurate. Find exceptions and work with the originating FSO to fix them, so credit files are compliant…
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides…
Added 3 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Collaborates within the specified program/inter-professional team, speech and language pathology discipline, and in partnership with community services, demonstrated by participating in…
Added 4 hours ago
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Audit and Accounting Manager
Baker Tilly Canada
Toronto, ON
- Full-time
We are looking for an Audit & Accounting Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 4 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
We are looking for an Audit & Accounting Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 4 hours ago
A
Therapeutic Specialist – Gynecology & Gastroenterology (BC & SK)
AbbVie
Vancouver, BC
- $93,000 to $143,000 CAD / year
- Full-time
Continuously build understanding of customer needs and expectations, territory landscape, competitors, market segments/dynamics, accounts, diseases, products and clinical expertise. Share…
Added 5 hours ago
FH
Registered Nurse, Medicine, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Participates in research and quality improvement activities by identifying patient care issues, collecting data, and identifying needs and recommendations for corrective action and changes…
Added 5 hours ago
A
Construction Inspector
AtkinsRéalis
Toronto, ON
- Full-time
Prepares daily reports and provides updates to the Construction Manager accordingly
Added 5 hours ago
IG
Customer Service Representative
IPEX Group
Canada
- Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 5 hours ago
A
Customer Service Representative
Aliaxis
Canada
- Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 6 hours ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Part-time
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and…
Added 6 hours ago
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Project Advisor, Digital Printing -Markham, ON
TPH
Markham, ON
- Full-time
The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then…
Added 6 hours ago
Warehouse Technician
Bayshore
Burnaby, BC
…operations, ensuring the accurate handling of inventory, shipments, and supplies. This role plays a key part in maintaining product integrity, compliance with quality standards, and…
Added 6 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
…responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and…
Added 7 hours ago
BL
Client Relations & Marketing Coordinator
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Blake, Cassels & Graydon LLP is one of Canada’s oldest law firms and one of its most progressive. Blakes is committed to investing in our staff and professionals, continually updating our…

Legal Aid Ontario

Program Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

To support the analysis and documentation of business requirements, operational workflows, information needs, and reporting requirements for the Clinic Resource Office (CRO) and the services it provides to LAO-funded Community Legal Clinics, Student Legal Service Organizations (SLSOs), and Indigenous Legal Service Organizations (ILSOs).

Reporting to the Manager, the Program Analyst contributes to operational excellence by conducting business analysis, supporting service improvement initiatives, developing performance reports, engaging stakeholders, and assisting with business planning. The role reviews and analyzes business processes, identifies opportunities to improve efficiency and effectiveness, and develops recommendations that enhance client-focused service delivery.

Primary Location: Toronto - Provincial Office

Secondary Location: N/A

Reports to: Manager of Administrative and Web Services, Clinic Resource Office

Key accountabilities

Analyze operational processes, service delivery models, workflows, and reporting requirements; identify opportunities to improve efficiency, consistency, quality, and client service.
Conduct operational reviews and business analyses to support organizational objectives, service enhancements, and strategic initiatives.
Develop and maintain business process documentation, operational procedures, service standards, guidelines, and supporting materials.
Gather, analyze, and interpret quantitative and qualitative information to support evidence-based operational decision-making.
Develop performance measures, reporting frameworks, dashboards, management reports, briefing notes, business cases, and presentations for management and stakeholders.
Monitor operational performance indicators; identify trends, risks, issues, and opportunities for continuous improvement.
Coordinate stakeholder consultations and engagement activities to gather feedback, understand business needs, and support service improvement initiatives.
Research leading practices, conduct environmental scans, and prepare recommendations to support operational planning and service delivery improvements.
Identify opportunities to streamline processes, reduce duplication, improve information accessibility, and enhance service delivery outcomes.
Provide operational expertise and business input to divisional and corporate projects, including the CRO and LAO LAW Platform Replacement Project, through process documentation, stakeholder consultation, identification of business needs, and support for operational improvements.
Support operational risk identification, mitigation planning, and change management activities.
Establish and maintain effective working relationships with internal and external stakeholders.
Perform other duties as assigned.

Required Skills & Experience

Minimum 5 years of relevant professional experience in business analysis, operational analysis, service improvement, or assessment of information-enabled business processes.
Bachelor's degree in business administration, public administration, information management or a related field, or an equivalent combination of education and experience.
Demonstrated experience conducting operational reviews, workflow analysis, process mapping, and continuous improvement initiatives.
Experience preparing reports, business cases, briefing materials, presentations, and recommendations for management.
Experience gathering, analyzing, and interpreting quantitative and qualitative data to support operational and strategic decision-making.
Demonstrated experience in performance measurement, operational reporting, and business analysis.
Experience collaborating with diverse stakeholders to improve business processes, services, and operational practices.
Strong analytical, problem-solving, and critical thinking skills.
Strong communication, consultation, facilitation, and relationship management skills.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook, and Teams.

Assets

Familiarity with the mandate and services provided by the Clinic Resource Office and Legal Aid Ontario.
Familiarity with the mandate and services provided by Community Legal Aid Clinics, ILSOs, and SLSOs in Ontario, and with the Ontario administrative tribunal system.
Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Digital Service Standard.
A post-graduate credential in business, management, or related discipline is an asset.
A post-graduate credential in business analytics, information management, public administration, or related discipline is an asset.
Experience in a law office or other setting involving legal services.
Experience supporting operational planning, service delivery improvement, or organizational effectiveness initiatives.
Knowledge of performance measurement methodologies and reporting practices.
Experience preparing management dashboards, performance reports, and briefing materials.
Familiarity with public sector, legal services, tribunal, or client-service environments.
Experience supporting operational change management and stakeholder engagement activities.

To apply submit a covering letter & résumé.

Only those candidates selected for an interview will be notified by email.

Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU-PO) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Apply About employer

More about this job

Responsibilities

Analyze and document business requirements, workflows, service delivery processes, and reporting needs for the Clinic Resource Office, identifying improvements that strengthen efficiency and client-focused service. Develop performance reports and operational materials, consult stakeholders, support planning and change initiatives, and contribute business analysis to organizational projects.

Requirements

Requires at least five years of relevant experience in business or operational analysis, service improvement, or assessment of information-enabled processes, along with a bachelor's degree in a related field or equivalent education and experience. Candidates should have experience with process reviews, data analysis, performance reporting, management materials, stakeholder collaboration, and advanced Microsoft Office applications.

Skills

Business Analysis
Operational Analysis
Workflow Analysis
Process Mapping
Continuous Improvement
Performance Measurement
Operational Reporting
Data Analysis
Stakeholder Engagement
Consultation and Facilitation
Project Coordination
Change Management
Risk Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Operational Analysis
Business Requirements
Workflow Analysis
Process Mapping
Operational Reviews
Continuous Improvement
Service Delivery
Performance Measurement
Performance Reporting
Dashboards
Management Reports
Business Cases
Briefing Notes
Quantitative Analysis
Qualitative Analysis
Stakeholder Consultation
Environmental Scans
Operational Planning
Risk Mitigation
Change Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Clinic Resource Office
Legal Aid Ontario
Ontario Digital Service Standard
Accessibility for Ontarians with Disabilities Act

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