Jobs in Canada

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Added 9 mins ago
NB
Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
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Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
This position reports to the Senior Manager – Wealth Management, Credit Risk and is a hybrid with offices located in downtown Toronto and Montreal.
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Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
manager, solution lead or comparable technology product management role.
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Banking Advisor
National Bank of Canada
Courtenay, BC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 9 mins ago
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Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Quebec, QC
- Full-time
A career as a Manager, Financing Solutions in the commercial Banking and private Banking 1859 team at National Bank means working closely with Senior private Bankers and several internal…
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NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
part of a branch-based team, supported by a Residential Financing Manager who
Added 9 mins ago
WO
Human Resources and Labour Relations Generalist
Western Ottawa Community Resource Centre
Ottawa, ON · Kanata, ON
- $59,854 to $63,301 CAD / year
- Full-time
Reporting to the Manager of Human Resources & Labour Relations, the Human Resources & Labour Relations Generalist collaborates to provide HR support to develop Human Resources programs and…
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FC
Gestionnaire de projet – IT/OT Infrastructure /Project Manager – IT/OT Infrastructure
FoxBravo Consulting Inc.
Saguenay, QC
- Full-time
…modernization and industrial transformation projects. Team development and employee well-being are central to its…
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SI
Manager, Information Security Risk
Staff IT Search Group Inc.
Oakville, ON
- Full-time
…of the organization's information security risk management program, including AI security governance, emerging technology risk assessment, regulatory alignment, security policy development,…
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Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
A career as Manager, financing solutions in the Commercial & Private Banking 1859 team means working closely with the commercial account managers and several other internal and external…
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Account Manager, PR & Media Relations
Swerve Strategic Marketing
Burlington, ON
- Full-time
At Swerve, we're looking for a PR Account Manager who can bring strong PR experience, strategic thinking, and confidence to our client accounts. Someone who understands the details of…
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Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Develop and maintain KPIs, dashboards, scorecards, and management reports to monitor maintenance and capital program performance.
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Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards…
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Business Development Representative
National Bank of Canada
Toronto, ON
- Full-time
As a Business Development Representative (Internal Distribution) you will proactively identify and qualify Advisors and Financial Planners throughout the National Bank Branch Network for…
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SC
National Sales Coordinator
Spicers Canada
Vaughan, ON
- Full-time
We are currently looking for a full-time National Sales Coordinator located in Vaughan, Ontario, reporting to the National Packaging Manager, Retail Redistribution.
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NB
Senior Data Solutions Architect
National Bank of Canada
Montreal, QC
- Full-time
Within Wealth Management, you will be part of a large team of 30 colleagues and will report to the Senior Manager, Solution and Data Architecture. We aim to provide you with maximum…
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NB
Account Manager, Business Flex
National Bank of Canada
Châteauguay, QC
- Full-time
A career as an Account Manager at Business Flex means being part of a dynamic team of experts. It also means taking care of the entrepreneurial customers who contact Business Flex and the…
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Senior Analyst Accounting
National Bank of Canada
Montreal, QC
- Full-time
Within the Finance sector, you are part of a team of 16 colleagues, and you’ll report to the Senior Manager, Regulatory Capital. Our team stands out for its expertise, collaboration and…
Added 9 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
…Stress Testing team at National Bank means contributing to the development of quantitative models and conducting stress tests to assess the impact of various economic and climate scenarios…
Added 9 mins ago
NB
Senior Analyst Accounting and Regulatory Capital
National Bank of Canada
Montreal, QC
- Full-time
Within the Finance sector, you are part of a team of 16 colleagues, and you’ll report to the Senior Manager, Regulatory Capital. Our team stands out for its expertise, collaboration and…
Added 9 mins ago
NB
Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Montreal, QC
- Full-time
A career as a Manager, Financing Solutions in the commercial Banking and private Banking 1859 team at National Bank means working closely with Senior private Bankers and several internal…
Added 9 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 9 mins ago
NB
Banking advisor
National Bank of Canada
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 9 mins ago
MC
Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia Canada
QC · Montérégie, QC
- Full-time
Highlight any issues to the Store Warehouse Supervisor and/ or the Manager or Assistant Manager.
Added 9 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…of the FinCrim Data Warehouse team and report to the Senior Manager – Technology Delivery – Data and Analytics. The team stands out for its expertise in data engineering and its commitment…

Legal Aid Ontario

Training and Quality Specialist

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

This position located in the Intake Operations Support department which is responsible for the development and delivery of staff training and creation of information and knowledge resources that will help intake staff operate at optimal efficiency. The Training and Quality Specialist will also develop and support a quality assurance (QA) program and ensure that QA standards are incorporated into the training process.

Home Location: Provincial Office

Secondary/tertiary locations: N/A

Reporting to: Manager, Knowledge and Information Management and Training

Key accountabilities

Conduct orientation sessions and arrange on-the-job training for new hires
Create, develop and deliver training to staff pertaining to LAO initiatives (such as; LASA 2020, business process changes….etc.).
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
Analyze training needs to develop new training programs or modify and improve existing programs
Evaluate the effectiveness of training programs and provide recommendations for improvement
Develop and design content, training manuals, multimedia visual aids, and other educational materials on various platforms for staff/client interactions to satisfy knowledge and content needs. These platforms include; Chat, KIM, Service Location Finder.
Adhere and practice knowledge and information management principles
Motivate staff in achieving high performance, oversee the design and delivery of training programs
Create and maintain KIM content ensuring that information adheres to the KIM style guide
Provide support to KIM users and assist in identifying knowledge needs and information gaps
Develop a quality assurance (QA) program standards and ensure that quality assurance is incorporated into the training process
Monitor calls for quality assurance
Provide advice and input on staff training and knowledge needs relating to operational policies, procedures and practices affecting client service
Support the development and design of improved information services for LAO clients and staff
Identify service problems and recommend solutions

Required Skills & Experience

2 year or more experience in LAO’s front line roles specific to the delivery of certificate program services(this may include intake experience such as taking a legal aid application)
Work experience in developing and delivering training to adult learners
Experience in managing a full training cycle
A combination of training, education and experience that demonstrates a solid background in training best practices and fundamentals
Excellent writing skills with the ability to write in a clear and concise manner and convey information appropriately for the intended audiences
Understanding of knowledge management principles and practices including content development
Understanding in developing and implementing employee training and quality assurance programs in a remote learning environment
Strong presentation, facilitation, consulting and relationship building skills
Sound knowledge of best practices relating to client service provision and previous experience in the areas of training and quality assurance
Excellent interpersonal and motivating skills
Critical thinking with the ability to recognize the interdependency in relevant work
Advanced understanding of LAO’s policies and procedures
Experience with alternative and technology based training delivery methods such e-learning

Assets

Certification in training is an asset
French language skills are an asset

To apply, submit a résumé and cover letter.

Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to a position with LAO?

You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Apply About employer

More about this job

Responsibilities

Develop and deliver staff training, orientation, and learning materials, and maintain knowledge-management content across platforms. Establish and support a quality assurance program, monitor calls, identify information and service gaps, and recommend improvements to training and client services.

Requirements

Requires at least two years of experience in Legal Aid Ontario frontline certificate-program services, experience developing and delivering adult training, and experience managing a full training cycle. Candidates should have strong writing, presentation, facilitation, interpersonal, and critical-thinking skills, along with knowledge of LAO policies, client service, knowledge management, and quality assurance.

Skills

Training Development and Delivery
Adult Learning
Training Needs Analysis
Training Program Evaluation
Quality Assurance
Knowledge Management
Content Development
Technical Writing
Presentation and Facilitation
Consulting
Relationship Building
Client Service
Critical Thinking
E-Learning
Call Monitoring
Legal Aid Operations

Visa sponsorship

Not detected in the job text

Keywords

Adult Learning
Training Needs Analysis
Training Cycle
Training Program Development
Training Program Evaluation
Quality Assurance Program
Knowledge Management
Content Development
KIM
Chat
Service Location Finder
E-Learning
Remote Learning
On-the-Job Training
Classroom Training
Multimedia Visual Aids
Training Manuals
Call Monitoring
Client Service
Certificate Program Services
Legal Aid Ontario
Operational Policies and Procedures
Information Services
Staff Development
LASA 2020
French Language Skills

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