Jobs in Canada

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Added 4 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 4 mins ago
A
Data Manager II- FR
Altasciences
Montreal, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 4 mins ago
CN
Fire Training Officer
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Do you enjoy turning knowledge into action? Can you inspire others to reach and maintain the highest professional standards? Are you ready to help build a culture of excellence, safety, and…
Added 4 mins ago
CN
Mechanical Design Technologist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Tuition support to help you keep learning and growing
Added 4 mins ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 5 mins ago
CN
Plumber/Steamfitter
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Supporting skill development by demonstrating techniques, reviewing work performance, and recommending improvements.
Added 5 mins ago
SG
Human Resources Manager
Saliance Global Holdings Co. Ltd
Fairmont Hot Springs, BC
- Full-time
Reporting to the GM, the Employee Experience Manager is an active and contributing member of the department head’s team, and acts as a subject matter specialist for the Senior Leadership…
Added 5 mins ago
LH
Physiotherapist
Lifemark Health Group
Val Caron, ON
- $36.92 to $51.17 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 5 mins ago
A
Data Manager II- FR
Altasciences
Montreal, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 5 mins ago
A
Data Manager II- FR
Altasciences
Laval, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 5 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 5 mins ago
FB
Assistant Department Manager - GTA East
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 5 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 5 mins ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of…
Added 5 mins ago
MV
Supervisor, Materials & Logistics
Metro Vancouver
Burnaby, BC
- Full-time
The Supervisor, Materials & Logistics reports to the Program Manager, Procurement & Warehouse Operations.
Added 5 mins ago
W
Licensing & Permitting Officer
WorkSafeBC
Nanaimo, BC
- Full-time
Reporting to the Manager, Licensing Services, the Licensing and Permitting Officer supports the strategic priorities of Prevention Programs & Services by serving as an Occupational Health…
Added 5 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Whitby, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 5 mins ago
SH
Clinical Service Leader - Clinical Nutrition - Infant Nutrition Preparation Room
Shared Health-Soins Communs
Winnipeg, MB
- Volunteer
Contributing to the delivery of quality nutrition preparation services by examining, developing, refining and evaluating the body of knowledge and clinical/ food services practices and…
Added 5 mins ago
KH
Packager
Kraft Heinz
Vancouver, BC
- Full-time
Reporting to the Operations Manager, the Roaster I / Packaging Operator I is primarily responsible for safely producing roasted coffee that meets Ethical Bean’s quality, food safety,…
Added 5 mins ago
G
Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
…offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South…
Added 5 mins ago
L
Branch Manager - Office 1722
LendDirect
Saint John, NB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 5 mins ago
L
Financial Service Representative - LendDirect Office 1694
LendDirect
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 19 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 19 mins ago
W
Digital Marketing Specialist
Wajax
Toronto, ON
- Full-time
The Digital Media Specialist will support the development, execution, optimization, and reporting of digital media campaigns across multiple channels. This role will support the Sr.…
Added 19 mins ago
W
Content Marketing Specialist
Wajax
Toronto, ON
- Full-time
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Legal Aid Ontario

Training and Quality Specialist (6 months)

Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

This position located in the Intake Operations Support department which is responsible for the development and delivery of staff training and creation of information and knowledge resources that will help intake staff operate at optimal efficiency. The Training and Quality Specialist will also develop and support a quality assurance (QA) program and ensure that QA standards are incorporated into the training process.

Home Location: Provincial Office

Secondary/tertiary locations: N/A

Reporting to: Manager, Knowledge and Information Management and Training

Key accountabilities

Conduct orientation sessions and arrange on-the-job training for new hires
Create, develop and deliver training to staff pertaining to LAO initiatives (such as; LASA 2020, business process changes….etc.).
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
Analyze training needs to develop new training programs or modify and improve existing programs
Evaluate the effectiveness of training programs and provide recommendations for improvement
Develop and design content, training manuals, multimedia visual aids, and other educational materials on various platforms for staff/client interactions to satisfy knowledge and content needs. These platforms include; Chat, KIM, Service Location Finder.
Adhere and practice knowledge and information management principles
Motivate staff in achieving high performance, oversee the design and delivery of training programs
Create and maintain KIM content ensuring that information adheres to the KIM style guide
Provide support to KIM users and assist in identifying knowledge needs and information gaps
Develop a quality assurance (QA) program standards and ensure that quality assurance is incorporated into the training process
Monitor calls for quality assurance
Provide advice and input on staff training and knowledge needs relating to operational policies, procedures and practices affecting client service
Support the development and design of improved information services for LAO clients and staff
Identify service problems and recommend solutions

Required Skills & Experience

2 year or more experience in LAO’s front line roles specific to the delivery of certificate program services(this may include intake experience such as taking a legal aid application)
Work experience in developing and delivering training to adult learners
Experience in managing a full training cycle
A combination of training, education and experience that demonstrates a solid background in training best practices and fundamentals
Excellent writing skills with the ability to write in a clear and concise manner and convey information appropriately for the intended audiences
Understanding of knowledge management principles and practices including content development
Understanding in developing and implementing employee training and quality assurance programs in a remote learning environment
Strong presentation, facilitation, consulting and relationship building skills
Sound knowledge of best practices relating to client service provision and previous experience in the areas of training and quality assurance
Excellent interpersonal and motivating skills
Critical thinking with the ability to recognize the interdependency in relevant work
Advanced understanding of LAO’s policies and procedures
Experience with alternative and technology based training delivery methods such e-learning

Assets

Certification in training is an asset
French language skills are an asset

To apply, submit a résumé and cover letter.

Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to a position with LAO?

You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Apply About employer

More about this job

Responsibilities

Develop and deliver staff training, orientation, and learning materials, and evaluate training effectiveness while maintaining knowledge-management content and supporting users. Establish and support quality assurance standards, monitor calls, identify information and service gaps, and recommend improvements to staff training and client services.

Requirements

Requires at least two years of experience in Legal Aid Ontario frontline certificate-program services, experience developing and delivering adult training, and experience managing a full training cycle. Candidates should have strong writing, presentation, facilitation, consulting, interpersonal, and critical-thinking skills, along with knowledge of quality assurance, knowledge management, client service, and LAO policies and procedures.

Skills

Training Program Development
Adult Learning
Training Delivery
Quality Assurance
Knowledge Management
Content Development
Technical Writing
Presentation and Facilitation
Needs Analysis
Training Evaluation
Client Service
Policy and Procedure Knowledge
Critical Thinking
Relationship Building
E-Learning
Call Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Legal Aid Ontario
Intake Operations Support
Certificate Program Services
Staff Training
Adult Learning
Training Cycle
Training Needs Analysis
Training Program Evaluation
Quality Assurance Program
Call Monitoring
Knowledge Management
KIM
KIM Style Guide
Content Development
Training Manuals
Multimedia Visual Aids
E-Learning
Remote Learning
Client Service
Operational Policies
Business Process Changes
LASA 2020
Chat
Service Location Finder
Staff Development
Information Services
OPSEU

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