Support Analyst

Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every day.

At the heart of our mission is to provide non-partisan administrative and procedural services to all MPPs, along with operational support for the daily activities of the Legislative Assembly of Ontario. Our success is intricately tied to the strength and diversity of our staff, as we champion our core values: integrity, inclusiveness, collaboration, and excellence.

Looking for a rewarding career where you can share your expertise in a Support Analyst capacity? Seize this opportunity to embody our organizational values within our Technology Services Branch. As a valued member of our team, reporting directly to the Manager, Service Desk, you will collaborate closely with a dynamic group of IT professionals.

This is a vacant position

Click here for a detailed look at the position description.

What You’ll Do

You’ll act with integrity to:

• Work collaboratively with internal clients.
• Exercise judgement, tact and discretion while providing services in a sensitive political work environment.
  
  

You’ll support our collaboration as you:

• Problem-solve to resolve IT incidents quickly, in a high-pressure ITIL Service Desk environment.
• Provide support to users to minimize interruptions in computer services.
  
  

How You Qualify

You demonstrate excellence through your:

• Post-secondary diploma in Information Technology and, one to three years’ experience or equivalent delivering IT services in a team environment to support organizational goals.
• Expertise in current Microsoft Technologies e.g. Cloud Computing, Office 365, Azure and Active Directory Management using PowerShell.
• Expert knowledge of Desktop Compute environment: Windows 10 and Microsoft Office 2016/Office 365.
• Practical Experience with ERP and Collaboration application e.g. SharePoint, Microsoft Dynamics, Teams, Zoom.
• Experience in Supporting users interactively onsite and remotely using VPN, VoIP.
• Familiarity with LAN, WAN Networking protocols e.g. TCP/IP, DNS, DHCP and RDP.
• Previous experience on a Service Desk ticketing system, processing telephone inquiries, and remote user support is a definite asset.
• Strong service-oriented attitude complemented by a good understanding of customer service as well as well-developed oral and written communication skills.
• Experience with project teamwork, writing technical documentation and researching technology issues.
  
  

Here’s what awaits you:

• A dynamic, unique work environment.
• A team of dedicated professionals.
• A comprehensive benefit and pension package including a comprehensive short term sickness plan and personal days.
• Support for your career through training and development.
• Access to an employee and family assistance program.
  
  

If you’re ambitious, passionate, and ready to make your mark, seize the opportunity by selecting “Apply Now” at the bottom of the page.

Join us in shaping the future of Ontario's Legislative Assembly. Your journey starts here!

The Legislative Assembly of Ontario is proud to be an equal opportunity employer who champions diversity and inclusion. We foster an environment where unique perspectives are valued, ensuring that everyone has the opportunity to make a meaningful impact. If you need accommodations during the application process, please don’t hesitate to reach out to us at hr@ola.org .

While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.