Visitor Representative

Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every day.

At the heart of our mission is to provide non-partisan administrative and procedural services to all MPPs, along with operational support for the daily activities of the Legislative Assembly of Ontario. Our success is intricately tied to the strength and diversity of our staff, as we champion our core values: integrity, inclusiveness, collaboration, and excellence.

Looking for a rewarding career where you can share your expertise in a Visitor Representative capacity? Seize this opportunity to embody our organizational values within our Parliamentary Protocol and Public Relations Branch. As a valued member of our team, reporting directly to the Manager, Education and Visitor Services, you will collaborate closely with a dynamic group of Parliamentary Protocol and Public Relations professionals.

This is an existing vacancy.

Click here for a detailed look at the position description.

What You’ll Do

You’ll act with integrity to:

• Demonstrate a high degree of professionalism in a non-partisan support role.
• Exercise tact, diplomacy and good judgement in a fast-paced, politically sensitive environment when dealing with both internal and external stakeholders.
  
  

You’ll support our collaboration as you:

• Greet visitors on arrival, provide general information about entry procedures and manage any questions or concerns guests may have.
• Provide guests with sound knowledge of all visitor programs and activities taking place in the Legislative Building.
• Conduct public tours for various groups and visitors.
• Staff the coat check area, as required, and support the daily operation of the Legislative Assembly Gift Shop, as needed.
• Collaborate with internal stakeholders, ensuring good two-way communication at all times.
• Provide a high level of customer service in person, by email and over the phone to all clients and stakeholders.
  
  

How You Qualify

You demonstrate excellence through your:

• Fluency in oral and written English; proficiency in French and other languages will be beneficial when communicating with our diverse clientele.
• Significant work experience in customer service.
• Exceptional verbal communication and interpersonal skills.
• Related public speaking experience giving public tours.
• Knowledge of the Ontario Legislature and an understanding of the Ontario government structure and general programs and services provided.
• Knowledge of computer technology systems and office software applications.
  
  

Here’s what awaits you:

• A dynamic, unique work environment
• A team of dedicated professionals
• A comprehensive benefit and pension package including a comprehensive short term sickness plan and personal days
• Support for your career through training and development
• Access to an employee and family assistance program
  
  

If you’re ambitious, passionate, and ready to make your mark, seize the opportunity by selecting "Apply Now" at the bottom of the page.

Join us in shaping the future of Ontario's Legislative Assembly. Your journey starts here!

The Legislative Assembly of Ontario is proud to be an equal opportunity employer who champions diversity and inclusion. We foster an environment where unique perspectives are valued, ensuring that everyone has the opportunity to make a meaningful impact. If you need accommodations during the application process, please don’t hesitate to reach out to us at hr@ola.org .

While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.