Part-Time Receptionist

Part-Time Receptionist

Lelili is hiring a receptionist to greet customers, answer the phone, take orders and keep the shop clean and welcoming. No florist experience needed; we'll train you.

• Type: Part-time
• Hours: Between 10 and 30 hours a week, to be discussed, in 4- to 8-hour shifts depending on the day
• Reports to: Lelili store owner
• Start date: Based on your availability

Tasks

• Clock in, turn on the lights, computer and phones, and flip the sign to Open
• Check voicemail, email, online orders and social media messages, reply to them, and print or write every new order for the florists
• Review today's pickups and deliveries and go over the order list with the florist
• Call customers if any order is missing details (card message, address, delivery time)
• Check that the counter is stocked with cards, ribbon, wrapping paper, bags and receipt paper
• Greet every customer who comes in, help them choose flowers and designs that fit their budget, suggest add-ons like vases, cards and plants, and bring in the florist for custom orders
• Answer the phone and take orders with every detail: name, phone number, flowers and budget, card message, pickup or delivery date, address and payment
• Take payments and give receipts
• Answer questions about prices, opening hours and delivery areas
• Book deliveries and call customers when their order is ready for pickup
• Wrap simple purchases and write card messages
• Receive supplier deliveries and sign for them
• Handle complaints politely and bring any problem to the store owner
• Keep the storefront clean: sweep the entrance, dust shelves, wipe the counter, cooler doors and windows, empty the trash and clean the washroom

What we're looking for

• Fluent in French and English (we serve customers in both languages)
• A positive and dynamic attitude; friendly and patient with customers
• Comfortable answering the phone and taking orders
• Retail sales experience: used to recommending products and making sales while serving customers
• Organized and careful when writing down orders and taking payments
• Basic computer skills (email, cash register, order system)
• Able to stand for long periods

To apply: send your CV to adrianna@kordialmedia.com.