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Added 3 mins ago
HI
Client Care Representative - Personal Insurance Associate
HUB International
Nelson, BC
- Full-time
Added 3 mins ago
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Accounts Payable Specialist, NA
Vantage
Montreal, QC
- Full-time
The team coordinates the entry, review, and approval of day-to-day transaction processing in accordance with financial policies and department SLA’s. The team members proactively engage in…
Added 19 mins ago
VD
Accounts Payable Specialist, NA
Vantage Data Centers
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- Full-time
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Added 19 mins ago
MC
Credit Condition Fulfillment Representative - Full Time - 8 Month Contract
Meridian Credit Union
St. Catharines, ON
- $50,000 to $55,000 CAD / year
- Full-time
As a Condition Fulfillment Representative, you will deliver exceptional service to all our Retail Credit and Mortgage Broker Services channels by providing administrative support and…
Added 19 mins ago
SL
Bilingual Customer Service Representative - Mutual funds Operations
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
As a Bilingual Customer Service Representative - Mutual funds Operations you'll play a key role in the day-to-day servicing of English and French Advisors/ Clients across Canada.…
Added 34 mins ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 34 mins ago
MC
Credit Condition Fulfillment Representative - Full Time - 8 Month Contract
Meridian Credit Union
St. Catharines, ON
- $50,000 to $55,000 CAD / year
- Full-time
- Contract
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Added 34 mins ago
RI
Customer Service Representative - Creditor Insurance
RBC Insurance
Mississauga, ON
- Full-time
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Added 34 mins ago
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Bilingual (French/English) Customer Service Representative
RBC Insurance
Mississauga, ON
- Full-time
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their…
Added 49 mins ago
M
Operational Risk & Controls Lead
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
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Added 1 hour ago
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AB
- Part-time
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RC
Sales Representative
Reliable Corporation
Burlington, ON
- Full-time
Work Location: In personRole Description This is a full-time, on-site Sales Representative role based in Burlington, ON. The Sales Representative will engage prospective and existing…
Added 1 hour ago
CT
Senior ML/AI Engineer, Advanced Analytics & Modelling - Customer Intelligence Platforms
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Toronto, ON
- Full-time
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Added 1 hour ago
B
Client Service Associate, Private Wealth
BMO
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- Full-time
Must have current Investment Representative (IR) licensing with CIRO.
Added 1 hour ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
Added 2 hours ago
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HubSpot
Toronto, ON
🚀 Join HubSpot as an Outbound Business Development Representative (BDR). We are hiring for start dates after graduation!
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Financial Service Representative
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Personal Finance Advisor
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M
Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer…
Added 2 hours ago
M
Director Financial Risk
Manulife
Toronto, ON · Waterloo, ON
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Added 2 hours ago
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Inside Sales Representative
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Calgary, AB
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GT
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…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 2 hours ago
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LendDirect

Financial Service Representative - LendDirect Office 1603

St. Thomas, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

If you're seeking more than just a job, join LendDirect and kickstart your career!

Are you ready to make a difference in the world of consumer finance? At LendDirect, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today!

Stories of Success

“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM position at a new cashless location. Over the course of six months, I was able to study and observe several stores in my district for different views and styles of work, and in December 2024 I successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with LendDirect.”

~ Conner B., Branch Manager – St. John, NB

“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three different provinces, held various positions, which allowed me to adapt to diverse markets, broaden my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the organization. My journey with LendDirect has been defined by continuous learning, embracing challenges, and striving for excellence. I’m excited to build on this foundation and look forward to what the future holds as I continue my career.”

~ Casey B., District Manager – Saskatchewan

“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Branch Manager where I focused on building relationships and developing others in my store to help them get ready for their next position within the company. In 2021, I moved into corporate as part of the Attain Finance Talent Acquisition team!”

~ Hypatia P., Store Operations Recruiter - Canada

Responsibilities

As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job - it’s a chance to grow your career, make a difference, and be rewarded for your success.

If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let’s achieve success together!

Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.

Qualifications

We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.

Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required - we’ll train the right candidate!

Work Location: 965 Talbot Street, Unit #D, St. Thomas, ON N5P 1E8

Operating Hours: Monday - Friday 9:00am - 7:00pm, Saturday 9:00am - 5:00pm

Hourly: $19.50 - $25.50

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits effective on their first day of employment, including paid time off, health benefits, basic life insurance, disability coverage, and optional voluntary life benefits. Employees are also eligible to participate in the Company’s RRSP/DPSP program after three (3) months of employment, including company matching contributions.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

#LendDirect

#LENDRP

Key Words: Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Sales, Collections

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.

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More about this job

Responsibilities

Provide customer support throughout the loan process, build customer relationships, and use consultative sales to promote suitable financial products. Handle inbound and outbound calls, help resolve past-due accounts, complete training, and follow regulatory requirements and company policies.

Requirements

A high school diploma or equivalent is required; college coursework or a degree is a plus. Candidates should have strong customer service, sales, communication, problem-solving, adaptability, and teamwork skills; experience in customer service, sales, or consumer finance is preferred but not required.

Skills

Customer Service
Consultative Sales
Verbal Communication
Written Communication
Relationship Building
Problem-Solving
Adaptability
Teamwork
Loan Processing
Inbound and Outbound Calling
Delinquency Management
Regulatory Compliance

Benefits

Paid Time Off
Health Benefits
Basic Life Insurance
Disability Coverage
Optional Voluntary Life Benefits
RRSP/DPSP Program With Company Matching
Employee Assistance Program
Emergency Relief Fund
Attain4All
Tuition Reimbursement
Monthly Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Consumer Finance
Financial Services
Consumer Lending
Loans
Loan Processing
Customer Service
Consultative Sales
Upselling
Cross-Selling
Inbound Calls
Outbound Calls
Delinquency Management
Past-Due Accounts
Regulatory Compliance
Customer Relationships
Financial Products
Retail
Branch Operations
Teamwork
Problem-Solving
Training and Mentoring

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