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LendDirect

Branch Manager - Office 1699

684 Belmont Ave, Kitchener, ON, N2M 1N6, Canada

Salary: $58,240 - $76,960 · Full-time

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Job details

Pay: Salary: $58,240 - $76,960
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

If you're seeking more than just a job, join LendDirect and kickstart your career!

Are you ready to make a difference in the world of consumer finance? At LendDirect, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today!

Stories of Success

“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM position at a new cashless location. Over the course of six months, I was able to study and observe several stores in my district for different views and styles of work, and in December 2024 I successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with LendDirect.”

~ Conner B., Branch Manager – St. John, NB

“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three different provinces, held various positions, which allowed me to adapt to diverse markets, broaden my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the organization. My journey with LendDirect has been defined by continuous learning, embracing challenges, and striving for excellence. I’m excited to build on this foundation and look forward to what the future holds as I continue my career.”

~ Casey B., District Manager – Saskatchewan

“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Store Manager where I focused on building relationships and developing others in my store to help them get ready for their next position within the company. In 2021, I moved into corporate as part of the Attain Finance Talent Acquisition team!”

~ Hypatia P., Store Operations Recruiter - Canada

Responsibilities

As an Branch Manager, you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing the financial services they need. Here, you’ll have the chance to develop a fulfilling career, drive change, and make an impact.

If this is you and you’re a dynamic, results-driven leader with a passion for developing others, driving sales, and creating long-term customer relationships, we want to hear from you. Join us, and let’s achieve success together!

As a leader, you will:

Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
Address Delinquency: Proactively manage delinquent accounts with urgency.
Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
Develop Your Team: You're not just a manager - you're a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do.
Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Qualifications

Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
Industry Experience: 1-2 year(s) in the consumer finance, lending, or banking industries preferred.

Work Location: 103-684 Belmont Avenue, Kitchener, ON N2M 1N6

Hours: M-F 9-6/Sa-Su Closed

Salary: $58,240 - $76,960

The base salary range represents the low and high end of the anticipated salary range for this position based on the provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits effective on their first day of employment, including paid time off, health benefits, basic life insurance, disability coverage, and optional voluntary life benefits. Employees are also eligible to participate in the Company’s RRSP/DPSP program after three (3) months of employment, including company matching contributions.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

#LendDirect

Key Words: Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Bank Teller, Sales, Collections, Leadership

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More about this job

Responsibilities

The Branch Manager is responsible for driving branch growth, managing daily operations, and overseeing loan processes while ensuring compliance. They also act as a coach and mentor to develop team members and maintain high standards of customer service.

Requirements

Candidates should have 1-2 years of leadership experience and a background in consumer finance, lending, or banking. A high school diploma is required, with an associate or bachelor's degree considered an asset.

Skills

Leadership
Customer service
Sales
Financial services
Loan processing
Team development
Operations management
Delinquency management
Mentoring
Performance management
Marketing planning
Relationship building
Compliance
Scheduling
Payroll management

Benefits

Paid time off
Health benefits
Basic life insurance
Disability coverage
Optional voluntary life benefits
RRSP/DPSP program
Company matching contributions
Employee assistance program
Emergency relief fund
Tuition reimbursement
Monthly bonus program

Visa sponsorship

Not detected in the job text

Keywords

Consumer finance
Lending
Branch management
Credit solutions
Operations
Sales
Customer relationships
Marketing plans
Loan refinancing
Delinquent accounts
Team leadership
Mentorship
Performance evaluations
Recruitment
Payroll
Scheduling
Financial services
Banking
Retail
Office management

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