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Added 3 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 3 mins ago
Warehouse Associate
Sonepar
Surrey, BC
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 18 mins ago
S
District Sales Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
This role will be responsible for coaching, mentoring, developing, and leading a motivated a cross functional Sales Team to exceed planned sales targets and customer experience standards…
Added 18 mins ago
JC
Store Manager
JYSK Canada
Wetaskiwin, AB
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…
Added 32 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Joliette, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 32 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Rouyn-Noranda, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 32 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Longueuil, QC · GREENFIELD PARK, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 32 mins ago
Senior Benefits Consultant - Westland Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC · Surrey, BC
Work closely with Sales, Underwriting, and Client Services to deliver seamless service
Added 32 mins ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant…
Added 32 mins ago
A
Retail Sales Representative
Acosta
Longueuil, QC
- Full-time
As a member of our sales team, you will be responsible for calling customers in order to communicate and execute sales and merchandising strategies, promotions, and guidelines. In this…
Added 48 mins ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
…ensures efficient ticketing processes, exceptional customer service, and accurate event builds, while maintaining strong communication within the Ticketing & Entertainment department and…
Added 48 mins ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
Reporting to the National Sales Manager, the successful candidate will be based in Montreal or surrounding
Added 48 mins ago
SJ
Assistant Store Manager - Peoples Jewellers - Lime Ridge Mall
Signet Jewelers
Hamilton, ON · Canada - Lime Ridge Mall - Hamilton, ON
- Full-time
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 48 mins ago
C
Full-Time Liquor Clerk II
Co-op
North Battleford, SK
- Full-time
Reporting to the Liquor Store Manager, you will be primarily responsible for providing exceptional level of customer service and maintaining a safe and efficient operation. Must adhere to…
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Dorval, QC
- Full-time
Join our team as an Assistant Restaurant Manager in the Montreal Trudeau Airport!
Added 1 hour ago
D
Account Manager
Desjardins
Amqui, QC · Beauharnois, QC · Gatineau, QC · L'étang-du-nord, QC · La Pocatière, QC · Maria, QC · Montreal, QC · Quebec, QC · Rimouski, QC · Rivière-du-Loup, QC · Vaudreuil-Dorion, QC
- Full-time
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
Maintain a genuine customer focus on the sales floor
Added 1 hour ago
BP
Archery Outfitter - PT
Bass Pro Shops
Delta, BC · Vancouver, BC
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 1 hour ago
BP
Gun Counter - FT
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Reporting to the Hardlines Group Sales Manager, a Gun Counter Outfitter requires the ability to safely handle firearms and adhere to provincial, federal and company firearm regulations.…
Added 1 hour ago
BP
Fishing Outfitter
Bass Pro Shops
Nanaimo, BC
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 1 hour ago
OR
Bilingual Wireless Retail Manager - Bathurst
OSL Retail Services Inc
Bathurst, NB
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 1 hour ago
TH
PRO Account Sales Associate: Full Time - ABBOTSFORD
The Home Depot Canada
Abbotsford, BC
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 1 hour ago
B
Live-in Resident Manager
Boardwalk
Victoria, BC
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 1 hour ago
Sales Catering Manager Mat Leave 12 month contract
Coast Hotels
Calgary, AB
We are looking for a Sales Catering Manager to fill a 12 month maternity leave role who will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing…
Added 1 hour ago
Full - Time Supervisor
JD Sports / Livestock / Size?
Montreal, QC
Delivering sales, customer experience, merchandising, visual, and operational expectations.

Closed listing

Leni

Customer Success Manager

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description Leni is an AI infrastructure platform built for asset managers and investors, designed to help individuals and firms make confident, data-driven decisions. The product combines model-agnostic capabilities with specialized models trained on real estate and investment workflows, delivering high accuracy at a lower cost than general-purpose AI. Leni integrates with systems such as Yardi, RealPage, Entrata, AppFolio, and Rent Manager, capturing not only data but the context behind reports, decisions, and reviews to build a private, compounding memory layer for each firm. This context graph powers insights into trends, risks, and operational work that can be automated, providing verifiable, traceable answers that stand up to investor scrutiny. Team members at Leni work on technology that transforms how real estate and investment organizations understand performance and decide what to do next.

Role Description The Customer Success Manager at Leni is a full-time, hybrid role based in Toronto, ON, with flexibility for some work from home. In this role, the individual will manage a portfolio of customer accounts, ensuring they derive measurable value from Leni’s AI infrastructure and remain engaged over the long term. Day-to-day responsibilities include onboarding new customers, conducting training sessions, and helping teams integrate Leni with their existing systems and workflows. The Customer Success Manager will monitor product usage, analyze customer outcomes, and proactively identify opportunities to improve satisfaction, retention, and expansion. They will collaborate closely with product, engineering, and sales to communicate customer feedback, resolve issues, and co-develop solutions that address real estate and investment use cases. The role also involves preparing clear status updates, success plans, and performance reports for customers and internal stakeholders.

Qualifications

Customer-focused skills, including Customer Satisfaction, Customer Retention, and Customer Service, to ensure long-term value and engagement.
Strong Relationship Building capabilities to foster trust, manage expectations, and collaborate with stakeholders across customer organizations.
Robust Analytical Skills to interpret product usage, portfolio trends, and customer outcomes, and to translate insights into actionable recommendations.
Experience in client-facing roles in SaaS, fintech, or proptech; familiarity with real estate or investment workflows is an asset.
Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear, concise, and structured way.
Proven ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills.
Comfort working in a fast-paced, startup environment and collaborating cross-functionally with product, engineering, and go-to-market teams.
Bachelor’s degree in Business, Finance, Real Estate, Engineering, or a related field, or equivalent practical experience.

About employer

More about this job

Responsibilities

Manage customer accounts to drive measurable value, engagement, retention, and expansion, including onboarding, training, and integration with customers’ systems and workflows. Monitor product usage and outcomes, resolve issues with cross-functional teams, communicate customer feedback, and prepare success plans, status updates, and performance reports.

Requirements

Candidates should have client-facing experience in SaaS, fintech, or proptech, strong customer relationship, analytical, communication, and organizational skills, and the ability to manage multiple accounts in a fast-paced startup. Familiarity with real estate or investment workflows is an asset; a bachelor’s degree in a related field or equivalent practical experience is requested.

Skills

Customer Success
Customer Satisfaction
Customer Retention
Customer Service
Relationship Building
Analytical Skills
Account Management
Customer Onboarding
Customer Training
Product Adoption
SaaS
Real Estate Workflows
Investment Workflows
Stakeholder Management
Cross-Functional Collaboration
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

AI Infrastructure
Asset Management
Investment
Real Estate
Customer Success
Customer Onboarding
Customer Training
Customer Retention
Customer Satisfaction
Account Management
Product Usage
Customer Outcomes
SaaS
Fintech
Proptech
Yardi
RealPage
Entrata
AppFolio
Rent Manager
System Integration
Workflow Integration
Data-Driven Decisions
Portfolio Trends
Success Plans
Performance Reporting
Cross-Functional Collaboration
Product Feedback
Stakeholder Management

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