Canada CFS Operation Leader
- Markham, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Job Summary: Lenovo is seeking a Canada GICS CFS Operation Leader to lead the Canada 2nd Stage Configuration Services Operation. The leader in this role will strengthen operational governance, enable growth, and manage overall costs.
Key Responsibilities
You are a highly organized, detail-oriented leader who can simplify complexity and turn fragmented workflows into a predictable operating system. You communicate clearly with executives and front-line operators alike, and you are comfortable taking ownership in ambiguous environments to stabilize operations and accelerate growth.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Job Summary: Lenovo is seeking a Canada GICS CFS Operation Leader to lead the Canada 2nd Stage Configuration Services Operation. The leader in this role will strengthen operational governance, enable growth, and manage overall costs.
Key Responsibilities
- Canada CFS site execution leadership
- Lead continuous improvement of Canada CFS, including capacity planning and throughput management using known site constraints
- Design and implement business + system process controls to reduce human-error-driven misses and improve delivery reliability.
- Drive structured governance for risk/issue management, escalations, and KPI visibility to ensure predictable outcomes and strong seller confidence.
- Ensure operational readiness to continue to expand Canada’s lifecycle services scope (kitting/configuration, repair coordination, asset management, disposal certified data erasure).
- Ensure strong inventory management for customer owned inventory (including returns)
- Clearly define handovers
- Validate project intake governance for North America CFS/ITC work: validate request details, ensure clear requirements and order flow into CFS, and coordinate across ITC/SMO/logistics as needed.
- Complete First Article Test, collaborate with In-take PM and DWS to rollout schedules, shipment coordination, and executive-ready status/risk reporting.
- Stock Intake from, and Handover to Warehouse team
- Global alignment:
- Work with worldwide GICS/ CFS counterparts to maintain global process alignment
- Bachelor’s degree or equivalent practical experience.
- Demonstrated experience in operations management in a services delivery / supply chain / fulfillment / configuration environment.
- Strong ability to drive cross-functional execution (Sales, Delivery, Supply Chain, Operations, IT) and establish clear governance and operating cadence.
- Proven capability to implement process controls that reduce errors and improve delivery quality.
- Working knowledge of CFS service capabilities relevant in Japan (e.g., Autopilot / VPN-based staging, BIOS customization, labeling/asset management, lifecycle returns certified data wipe).
- Proven experience driving data-driven transformation.
You are a highly organized, detail-oriented leader who can simplify complexity and turn fragmented workflows into a predictable operating system. You communicate clearly with executives and front-line operators alike, and you are comfortable taking ownership in ambiguous environments to stabilize operations and accelerate growth.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
More about this job
Responsibilities
Lead Canada’s second-stage configuration services operations, strengthening governance, managing costs, and improving capacity, throughput, delivery reliability, and inventory control. Govern new project intake and rollout, coordinate with warehouse and cross-functional teams, and maintain alignment with global configuration services processes.
Requirements
Requires a bachelor’s degree or equivalent practical experience and demonstrated operations management experience in services delivery, supply chain, fulfillment, or configuration. Candidates should be able to lead cross-functional execution, establish governance, implement error-reducing process controls, and preferably have experience with data-driven transformation and configuration service capabilities.
Skills
- Operations Management
- Services Delivery
- Supply Chain Management
- Fulfillment Operations
- Configuration Services
- Capacity Planning
- Throughput Management
- Continuous Improvement
- Process Controls
- Risk and Issue Management
- KPI Management
- Inventory Management
- Project Governance
- Cross-Functional Leadership
- Data-Driven Transformation
- Executive Reporting
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Logistics
- Technology
Keywords
- GICS
- CFS
- Second-Stage Configuration
- Services Delivery
- Supply Chain
- Fulfillment
- Capacity Planning
- Throughput Management
- Continuous Improvement
- Operational Governance
- Process Controls
- Risk Management
- Issue Management
- KPI Visibility
- Inventory Management
- Customer-Owned Inventory
- Project Intake
- First Article Test
- Warehouse Handover
- Lifecycle Services
- Kitting
- Configuration
- Repair Coordination
- Asset Management
- Certified Data Erasure
- Autopilot
- VPN-Based Staging
- BIOS Customization
- Data-Driven Transformation
- Cross-Functional Execution