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Added 3 mins ago
Principal Product Manager
Royal Bank of Canada
Toronto, ON
Full-time
RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers,…
Added 18 mins ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 18 mins ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 1 hour ago
Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
Full-time
Enhance our infrastructure, tooling, and processes to extend operability as a self-service function for other groups in the engineering value stream.
Added 1 hour ago
Senior Contract Administrator
Canadian Nuclear Laboratories
Chalk River, ON
Contract
Post-secondary education in Business Administration, Law, Accounting, Finance, Supply Chain Management, Engineering and/or Contract Administration.
Added 1 hour ago
Commercial Operations Manager
Mars
Puslinch, ON
Full-time
…America manufacturing facilities. The Operations Materials Manager is accountable for reliable supply to factories by translating sourcing and supply strategies into operational execution,…
Added 1 hour ago
Software Developer II
LMI Technologies
Burnaby, BC
$93,000 to $139,000 CAD / year
Full-time
…Agile (Jira) processes, mentor junior developers, and ensure engineering trade-offs prioritize real end-customer…
Added 1 hour ago
Performance Marketing Manager
LifeSavvy Media
Montreal, QC
Full-time
We are looking for a Senior Performance Marketing Manager to lead our digital acquisition strategy and scale customer growth within our Auto portfolio. This role is ideal for a highly…
Added 1 hour ago
Senior Manager, Bid & Proposal
CS GROUP
Montreal, QC
Full-time
…solutions for Counter UAV, Voice communication Systems and Tactical Data…
Added 1 hour ago
Manager, Data Architecture
Black Diamond Group
Calgary, AB
Full-time
Black Diamond Group’s AI and Business Automation department has a full-time position for Manager, Data Architecture position.
Added 1 hour ago
Transmission Line Design Engineer
AltaLink
Calgary, AB
Full-time
…Design Engineer” within the Project Development – Lines & Civil Engineering Department at AltaLink. Reporting to the Manager, Lines & Civil…
Added 2 hours ago
Field Technician Trainee, Concrete Imaging (NDT)
XRSounder
Mississauga, ON
Full-time
Analyze and interpret scan data to identify and mark the location of embedded objects.
Added 2 hours ago
HR Director Electrical Sector Canada
Eaton Corporation
Burlington, ON
Full-time
…institutional buildings, industrial facilities, utilities, data centers, infrastructure projects, and OEM…
Added 2 hours ago
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
Full-time
…opportunity and critical risks are mitigated through sound engineering…
Added 2 hours ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 2 hours ago
Project Manager
AtkinsRéalis
Toronto, ON
Full-time
Lead technical and engineering activities, including process design, equipment selection, drawing reviews, scope development, engineering and construction execution planning, work package…
Added 2 hours ago
Construction Manager
AtkinsRéalis
Vancouver, BC
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 2 hours ago
Customer Services Manager - Parts & Services
Sandvik
Sudbury, ON · Lively
Full-time
Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik…
Added 2 hours ago
Senior Manager, Scientific Research and Experimental Development
Ryan
AB · Winnipeg, MB · Toronto, ON · Mississauga, ON · Vancouver, BC · Halifax, NS · Calgary, AB
Full-time
The Scientific Research and Experimental Development (“SR&ED”) Senior Manager (“Senior Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then…
Added 3 hours ago
Financial Analyst
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…Finance department. This role provides support to the Senior Manager, Budget and Financial Planning by proving data analysis, preliminary hypothesis and insights to support budgeting and…
Added 3 hours ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
This position provides strategic leadership for maintenance operations, reliability engineering, utilities management, maintenance planning, capital execution support, and continuous…
Added 3 hours ago
Senior Manager, Scientific Research and Experimental Development
Ryan
Mississauga, ON
Full-time
The Scientific Research and Experimental Development (“SR&ED”) Senior Manager (“Senior Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then…
Added 3 hours ago
Superintendent, Underground Mine Engineering
Kinross Gold Corporation
Red Lake, ON
Full-time
The Underground Mine Engineer will provide day-to-day technical and operational engineering support to the Advanced Exploration underground program at the Great Bear Project.
Added 3 hours ago
Delivery Lead
Fastloop
Vancouver, BC
Full-time
Quality and governance. You define ready and done, what "good" means for AI outputs in business terms, where humans must approve, and how sensitive data is handled.
Added 3 hours ago
Hydrogen Process Engineer
Linde
Fort Saskatchewan, AB
Full-time
…Reformer (ATR) and carbon capture facility. The facility is in the engineering phase and as it matures further into construction and operation the needed skills will also adapt. The…

Lenovo

Services Delivery Manager, ISG - Canada

Markham, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Posting language: English
Posted: Oct 1, 2026

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Original job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Lenovo Services Solution Group | ISG Services Delivery Manager: Canada

Are you passionate about building trusted customer relationships, solving complex business challenges, and driving exceptional service outcomes for some of the world's most innovative organizations?

Lenovo is seeking a highly motivated Service Delivery Manager (SDM) to join our North America ISG Services team. In this high-impact role, you will serve as the trusted advisor and primary service advocate for a portfolio of Lenovo's largest and most strategic enterprise customers.

As the face of Lenovo Services, you will work closely with customer executives, technical teams, support organizations, and business leaders to ensure exceptional customer experiences, maximize system availability, and deliver measurable business value. You will have the opportunity to influence customer strategy, lead executive-level engagements, and drive continuous service improvement across complex enterprise environments.

This is an ideal opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys solving challenging problems, and wants to make a direct impact on customer success.

What You'll Do

Become a Strategic Customer Advisor

Serve as the primary point of contact and trusted service advisor for assigned strategic accounts.
Build strong relationships with customer executives, IT leaders, and operational stakeholders.
Act as the customer's advocate within Lenovo, ensuring issues are addressed with urgency and accountability.

Drive Service Excellence

Lead service delivery activities across Lenovo support organizations and partner ecosystems.
Monitor and manage service performance, ensuring contractual commitments and service level agreements (SLAs) are consistently achieved.
Proactively identify risks, trends, and opportunities for service improvement before they impact the customer.

Leverage Data to Create Value

Analyze operational and support data to identify patterns, improve reliability, and strengthen customer outcomes.
Develop customer success plans that align Lenovo services with business objectives and technology strategies.
Present actionable recommendations that help customers improve availability, reduce risk, and optimize their environments.

Lead Executive Engagements

Deliver monthly and quarterly business reviews to customer leadership teams.
Communicate service performance, strategic recommendations, incident trends, and ongoing improvement initiatives.
Present confidently to executive audiences and influence decision-making through data-driven insights.

Resolve Critical Issues

Own customer escalations from engagement through resolution.
Coordinate cross-functional teams to address complex technical and operational challenges.
Maintain composure and drive results during high-pressure situations.

Ensure Operational Excellence

Support service contract governance and billing accuracy.
Collaborate across Lenovo teams to continuously improve customer experience and operational efficiency.

Required Qualifications

What We're Looking For

Bachelor's degree in Computer Science, Engineering, Business, Information Technology, or a related field (or equivalent experience).
8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Experience managing strategic enterprise accounts and executive customer relationships.

Preferred Qualifications

Experience supporting data center, infrastructure, cloud, storage, networking, or enterprise IT environments.
ITIL, PMP, Customer Success, or related industry certifications.
Experience delivering Executive Business Reviews (EBRs) and strategic account planning.
Strong understanding of enterprise support operations and service management best practices.
Strong analytical skills with the ability to translate data into meaningful business recommendations.
Outstanding verbal, written, and presentation skills.
Proven ability to influence stakeholders across complex, matrixed organizations.
Demonstrated success leading cross-functional teams and driving customer outcomes.
Ability to remain calm, decisive, and customer-focused during critical situations.

Why Lenovo?

At Lenovo, you'll work with industry-leading technology, collaborate with talented professionals around the globe, and partner with some of the world's most recognized organizations. You'll have the opportunity to influence customer success at the highest levels while accelerating your own professional growth in a culture built on innovation, accountability, and collaboration.

If you are a strategic thinker, trusted relationship builder, and customer advocate who excels at turning complex challenges into successful outcomes, we'd love to hear from you.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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More about this job

Responsibilities

Serve as the primary service advisor for strategic enterprise customers, coordinating Lenovo teams and partners to meet service commitments, resolve escalations, and improve customer outcomes. Analyze service data, develop customer success plans, and lead executive business reviews with recommendations that support availability, risk reduction, and operational efficiency.

Requirements

Requires a bachelor's degree in a relevant field or equivalent experience and at least 8 years of customer-facing service delivery, technical account management, customer success, or related enterprise technology experience. Candidates should have experience managing strategic accounts and executive relationships; infrastructure experience, relevant certifications, analytical and presentation skills, and cross-functional leadership are preferred.

Skills

Strategic Account Management
Service Delivery
Executive Engagement
Customer Success Planning
Data Analysis
Incident and Escalation Management
Cross-Functional Leadership
Service Improvement
Enterprise IT Support
Contract Governance
Billing Accuracy
Business Review Presentations
Stakeholder Influence
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Lenovo
Service Delivery Management
Strategic Enterprise Accounts
Customer Success
Technical Account Management
Enterprise IT
Data Center
Cloud
Storage
Networking
Service Level Agreements
ITIL
PMP
Executive Business Reviews
Strategic Account Planning
Service Management
Support Operations
Operational Data Analysis
Customer Success Plans
Incident Management
Escalation Management
Contract Governance
Billing Accuracy
Cross-Functional Teams
Service Improvement

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