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Added 21 mins ago
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Sales Associate - Claire's Intercity Shopping Centre
Claire's
Thunder Bay, ON
- $17 to $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 51 mins ago
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Meat - Meat Cutter
Sobeys
Emerald Park, SK
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 51 mins ago
SC
In Store Bakery - Baker
Safeway Canada
Calgary, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 51 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 1 hour ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 1 hour ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 2 hours ago
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Pharmacy Assistant Part-time
Walmart
Pembroke, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 2 hours ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 2 hours ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 2 hours ago
WC
Housing Services Coordinator (2026-410-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing…
Added 2 hours ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 2 hours ago
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Manager, Delivery - Digital & Data
Dormez-vous
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Delivery Manager, Digital & Data to play a critical role in driving the successful end-to-end delivery of digital and data initiatives. This role…
Added 3 hours ago
Enterprise Account Executive
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
We are seeking a highly motivated and experienced Sales Account Manager to join our team. This position will be responsible for managing and growing our Enterprise Class Customers within…
Added 3 hours ago
P
Processing Manager
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 4 hours ago
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Supervisor Production & Inventory Control
Winpak
Winnipeg, MB
- Full-time
…Winnipeg. Reporting to the Production and Inventory Control Manager, you will lead the team responsible for production planning, scheduling, inventory control, production reporting, and…
Added 4 hours ago
WC
Case Manager (2026-398-CC)
WoodGreen Community Services
Toronto, ON
- Contract
Competition # 2026-398-CCCase Manager (2026-398-CC)Employment Type:Contract Salary (12 months), Bargaining Unit Work Hours:35 hours/week: Mon-Fri, 9am-5pmWork Setting:Onsite Required: 540…
Added 4 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 4 hours ago
RO
Repair and Tuning Technician
Resorts of the Canadian Rockies
Kananaskis, AB
- Full-time
Inspect finished product and ensure it meets the quality standards established by the RRR Manager
Added 5 hours ago
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Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 5 hours ago
Pharmacy Assistant Part-time
Walmart Canada
Pembroke, ON
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 5 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…responsibilities within the team to ensure timely and consistent delivery of Human Resources…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.

Lenovo

Services Delivery Manager, ISG - Canada

Markham, ON, Canada

$92,000 to $140,990 CAD / year

Apply About employer

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Job details

Pay: $92,000 to $140,990 CAD / year
Experience: 8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Lenovo Services Solution Group | ISG Services Delivery Manager: Canada

Are you passionate about building trusted customer relationships, solving complex business challenges, and driving exceptional service outcomes for some of the world's most innovative organizations?

Lenovo is seeking a highly motivated Service Delivery Manager (SDM) to join our North America ISG Services team. In this high-impact role, you will serve as the trusted advisor and primary service advocate for a portfolio of Lenovo's largest and most strategic enterprise customers.

As the face of Lenovo Services, you will work closely with customer executives, technical teams, support organizations, and business leaders to ensure exceptional customer experiences, maximize system availability, and deliver measurable business value. You will have the opportunity to influence customer strategy, lead executive-level engagements, and drive continuous service improvement across complex enterprise environments.

This is an ideal opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys solving challenging problems, and wants to make a direct impact on customer success.

What You'll Do

Become a Strategic Customer Advisor

Serve as the primary point of contact and trusted service advisor for assigned strategic accounts.
Build strong relationships with customer executives, IT leaders, and operational stakeholders.
Act as the customer's advocate within Lenovo, ensuring issues are addressed with urgency and accountability.

Drive Service Excellence

Lead service delivery activities across Lenovo support organizations and partner ecosystems.
Monitor and manage service performance, ensuring contractual commitments and service level agreements (SLAs) are consistently achieved.
Proactively identify risks, trends, and opportunities for service improvement before they impact the customer.

Leverage Data to Create Value

Analyze operational and support data to identify patterns, improve reliability, and strengthen customer outcomes.
Develop customer success plans that align Lenovo services with business objectives and technology strategies.
Present actionable recommendations that help customers improve availability, reduce risk, and optimize their environments.

Lead Executive Engagements

Deliver monthly and quarterly business reviews to customer leadership teams.
Communicate service performance, strategic recommendations, incident trends, and ongoing improvement initiatives.
Present confidently to executive audiences and influence decision-making through data-driven insights.

Resolve Critical Issues

Own customer escalations from engagement through resolution.
Coordinate cross-functional teams to address complex technical and operational challenges.
Maintain composure and drive results during high-pressure situations.

Ensure Operational Excellence

Support service contract governance and billing accuracy.
Collaborate across Lenovo teams to continuously improve customer experience and operational efficiency.

What We're Looking For

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Business, Information Technology, or a related field (or equivalent experience).
8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Experience managing strategic enterprise accounts and executive customer relationships.

Preferred Qualifications

Experience supporting data center, infrastructure, cloud, storage, networking, or enterprise IT environments.
ITIL, PMP, Customer Success, or related industry certifications.
Experience delivering Executive Business Reviews (EBRs) and strategic account planning.
Strong understanding of enterprise support operations and service management best practices.
Strong analytical skills with the ability to translate data into meaningful business recommendations.
Outstanding verbal, written, and presentation skills.
Proven ability to influence stakeholders across complex, matrixed organizations.
Demonstrated success leading cross-functional teams and driving customer outcomes.
Ability to remain calm, decisive, and customer-focused during critical situations.

Why Lenovo?

At Lenovo, you'll work with industry-leading technology, collaborate with talented professionals around the globe, and partner with some of the world's most recognized organizations. You'll have the opportunity to influence customer success at the highest levels while accelerating your own professional growth in a culture built on innovation, accountability, and collaboration.

If you are a strategic thinker, trusted relationship builder, and customer advocate who excels at turning complex challenges into successful outcomes, we'd love to hear from you.

Additional Locations:

Canada - Ontario - Markham

PAY TRANSPARENCY

The anticipated annual compensation range for this position is 92,000–140,990 CAD. Final compensation will be based on relevant experience, skills, and business considerations. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com

General Information

Req #

WD00106309

Career area:

Services

Country/Region:

Canada

State:

Ontario

City:

Markham

Date:

Thursday, October 1, 2026

Working time:

Full-time

Additional Locations:

Canada - Ontario - Markham

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More about this job

Responsibilities

The Service Delivery Manager acts as the primary advisor for strategic enterprise customers, ensuring service excellence and alignment with business objectives. They lead cross-functional teams to resolve critical issues, manage service performance, and deliver executive-level business reviews.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 8 years of experience in customer-facing service delivery or technical account management. Strong analytical skills, executive presence, and experience with enterprise IT environments are essential for this role.

Skills

Service Delivery Management
Strategic Account Management
Customer Success
Technical Account Management
Executive Business Reviews
Service Level Agreements
Data Analysis
Cross-functional Leadership
Incident Management
Enterprise IT Infrastructure
Cloud Computing
Data Center Operations
Stakeholder Management
Strategic Planning
Operational Excellence

Benefits

Bonuses
Commissions

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
ISG
Enterprise Technology
Data Center
Cloud
Storage
Networking
ITIL
PMP
Customer Success
SLA
EBR
Strategic Account Planning
Infrastructure
Hardware
Software Defined Infrastructure
High Performance Computing
Edge Computing
AI-enabled
Account Management
Operational Data
Service Governance
Escalation Management
Matrixed Organizations
Business Value

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