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Added 14 mins ago
T
Manager, WFM AI Capabilities, Insights & Integration
TD
Toronto, ON
- Full-time
This people leader role leads the development and integration of AWS-based AI capabilities, workforce insights, and analytics across the Workforce Management (WFM) ecosystem. The team will…
Added 14 mins ago
Director, Consumer Marketing Strategy
AutoTrader.ca
Toronto, ON
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 28 mins ago
C
Coordonnateur(trice) des installations / Facilities Coordinator
CBRE
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
…vous coordonnerez les demandes de travaux, soutiendrez les opérations des installations et contribuerez à offrir une expérience exceptionnelle aux occupants. Il s'agit d'une excellente…
Added 28 mins ago
SB
Estimator/Project Coordinator, Major Projects
Soletanche Bachy
St. Catharines, ON
- Full-time
Work closely with operations to define means and methods and build preliminary schedules.
Added 28 mins ago
V
Health & Safety Manager M/F
VINCI
Nisku, AB
- Full-time
…Safety Manager is a highly autonomous, hands-on operational leader responsible for organizing and managing the day-to-day activities of the department, setting priorities, planning…
Added 29 mins ago
S
assistant store manager, Williams Lake, B.C
Starbucks
Williams Lake, BC
- $53,500 to $69,000 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 29 mins ago
Ray-Ban Retail Sales Associate
EssilorLuxottica Group
Vancouver, BC
Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations. From its debut in 1937 with the now-iconic…
Added 29 mins ago
Manager, Production
I M P Group International Inc.
Amherst, NS
…Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as…
Added 42 mins ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full-Time
Taproot Community Support Services
Westlock, AB
- Full-time
…guardians and employers. This position reports to the Team…
Added 42 mins ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full Time
Taproot Community Support Services
Bonnyville, AB
- Full-time
…self reliant and confident. This position reports to the Team…
Added 42 mins ago
TR
Planner, Maintenance
Teck Resources Limited
Kamloops, BC
- $108,000 to $133,000 CAD / year
- Full-time
Highland Valley Copper (HVC) Operations is Canada’s largest open-pit copper mine and molybdenum operation. HVC produces both copper and molybdenum concentrate through autogenous and…
Added 42 mins ago
O
Maintenance Supervisor
O-I
Brampton, ON
- Full-time
…equipment, grounds and facilities. Assists in managing the operations of the Batch & Furnace Department, supplying quality glass for plant operations in an economical manner. Supports…
Added 42 mins ago
A
Pmo Specialist
Actalent
Calgary, AB
- $80 to $90 CAD / hour
- Contract
…in value. The successful candidate will partner closely with Operations, Project Controls, Estimating, Contract Management, Finance, Procurement, HSEQ, and executive leadership to establish…
Added 42 mins ago
SB
Senior Estimator, Major Projects
Soletanche Bachy
Hamilton, ON
- Full-time
Collaborative leader who brings engineering, operations and commercial teams together.
Added 57 mins ago
CL
Seasonal KeyHolder
Chatters Limited Partnership
Nelson, BC
- Part-time
Support daily salon operations, including opening and closing duties.
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 57 mins ago
CH
AREA DIRECTOR OF SALES AND MARKETING
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Collaborate cross-functionally with culinary, marketing, and operations teams to ensure seamless event execution and service excellence.
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Penticton, BC
- $19.4 to $19.79 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Timmins, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Oliver, BC
- $19.9 to $20.3 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Collingwood, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Winkler, MB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 57 mins ago
AH
Director
Alberta Health Services
Grande Prairie, AB
- Full-time
Are you a visionary healthcare leader who is passionate about delivering exceptional patient and family-centered care? This is an exciting opportunity to join a dynamic leadership team in…
Added 57 mins ago
AH
Senior Consultant
Alberta Health Services
Grande Prairie, AB
- Temporary
An exciting opportunity exists for an experienced and innovative leader to join the Grande Prairie Regional Hospital team as a Senior Consultant, Transformation. Reporting to the Senior…
Added 57 mins ago
D
Assistant Team Leader
Dollarama
Laval, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…

Lenovo

Services Delivery Manager, ISG - Canada

Markham, ON, Canada

$92,000 to $140,990 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,000 to $140,990 CAD / year
Experience: 8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Lenovo Services Solution Group | ISG Services Delivery Manager: Canada

Are you passionate about building trusted customer relationships, solving complex business challenges, and driving exceptional service outcomes for some of the world's most innovative organizations?

Lenovo is seeking a highly motivated Service Delivery Manager (SDM) to join our North America ISG Services team. In this high-impact role, you will serve as the trusted advisor and primary service advocate for a portfolio of Lenovo's largest and most strategic enterprise customers.

As the face of Lenovo Services, you will work closely with customer executives, technical teams, support organizations, and business leaders to ensure exceptional customer experiences, maximize system availability, and deliver measurable business value. You will have the opportunity to influence customer strategy, lead executive-level engagements, and drive continuous service improvement across complex enterprise environments.

This is an ideal opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys solving challenging problems, and wants to make a direct impact on customer success.

What You'll Do

Become a Strategic Customer Advisor

Serve as the primary point of contact and trusted service advisor for assigned strategic accounts.
Build strong relationships with customer executives, IT leaders, and operational stakeholders.
Act as the customer's advocate within Lenovo, ensuring issues are addressed with urgency and accountability.

Drive Service Excellence

Lead service delivery activities across Lenovo support organizations and partner ecosystems.
Monitor and manage service performance, ensuring contractual commitments and service level agreements (SLAs) are consistently achieved.
Proactively identify risks, trends, and opportunities for service improvement before they impact the customer.

Leverage Data to Create Value

Analyze operational and support data to identify patterns, improve reliability, and strengthen customer outcomes.
Develop customer success plans that align Lenovo services with business objectives and technology strategies.
Present actionable recommendations that help customers improve availability, reduce risk, and optimize their environments.

Lead Executive Engagements

Deliver monthly and quarterly business reviews to customer leadership teams.
Communicate service performance, strategic recommendations, incident trends, and ongoing improvement initiatives.
Present confidently to executive audiences and influence decision-making through data-driven insights.

Resolve Critical Issues

Own customer escalations from engagement through resolution.
Coordinate cross-functional teams to address complex technical and operational challenges.
Maintain composure and drive results during high-pressure situations.

Ensure Operational Excellence

Support service contract governance and billing accuracy.
Collaborate across Lenovo teams to continuously improve customer experience and operational efficiency.

What We're Looking For

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Business, Information Technology, or a related field (or equivalent experience).
8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Experience managing strategic enterprise accounts and executive customer relationships.

Preferred Qualifications

Experience supporting data center, infrastructure, cloud, storage, networking, or enterprise IT environments.
ITIL, PMP, Customer Success, or related industry certifications.
Experience delivering Executive Business Reviews (EBRs) and strategic account planning.
Strong understanding of enterprise support operations and service management best practices.
Strong analytical skills with the ability to translate data into meaningful business recommendations.
Outstanding verbal, written, and presentation skills.
Proven ability to influence stakeholders across complex, matrixed organizations.
Demonstrated success leading cross-functional teams and driving customer outcomes.
Ability to remain calm, decisive, and customer-focused during critical situations.

Why Lenovo?

At Lenovo, you'll work with industry-leading technology, collaborate with talented professionals around the globe, and partner with some of the world's most recognized organizations. You'll have the opportunity to influence customer success at the highest levels while accelerating your own professional growth in a culture built on innovation, accountability, and collaboration.

If you are a strategic thinker, trusted relationship builder, and customer advocate who excels at turning complex challenges into successful outcomes, we'd love to hear from you.

Additional Locations:

Canada - Ontario - Markham

PAY TRANSPARENCY

The anticipated annual compensation range for this position is 92,000–140,990 CAD. Final compensation will be based on relevant experience, skills, and business considerations. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com

General Information

Req #

WD00106309

Career area:

Services

Country/Region:

Canada

State:

Ontario

City:

Markham

Date:

Thursday, October 1, 2026

Working time:

Full-time

Additional Locations:

Canada - Ontario - Markham

Apply About employer

More about this job

Responsibilities

The Service Delivery Manager acts as the primary advisor for strategic enterprise customers, ensuring service excellence and alignment with business objectives. They lead cross-functional teams to resolve critical issues, manage service performance, and deliver executive-level business reviews.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 8 years of experience in customer-facing service delivery or technical account management. Strong analytical skills, executive presence, and experience with enterprise IT environments are essential for this role.

Skills

Service Delivery Management
Strategic Account Management
Customer Success
Technical Account Management
Executive Business Reviews
Service Level Agreements
Data Analysis
Cross-functional Leadership
Incident Management
Enterprise IT Infrastructure
Cloud Computing
Data Center Operations
Stakeholder Management
Strategic Planning
Operational Excellence

Benefits

Bonuses
Commissions

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
ISG
Enterprise Technology
Data Center
Cloud
Storage
Networking
ITIL
PMP
Customer Success
SLA
EBR
Strategic Account Planning
Infrastructure
Hardware
Software Defined Infrastructure
High Performance Computing
Edge Computing
AI-enabled
Account Management
Operational Data
Service Governance
Escalation Management
Matrixed Organizations
Business Value

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