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Added 10 mins ago
DF
Sr Program Manager
Decisive Farming by TELUS Agriculture
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
TELUS Health Data Services is at the forefront of Canada's health data interoperability movement and we're at a pivotal moment. You'll lead end-to-end program management across our delivery…
Added 12 mins ago
B
Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
…service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools,…
Added 12 mins ago
B
Sr. Application Developer - (Java / AWS / Payment Systems / Leadership)
BMO
Toronto, ON · BMOPLACE
- Full-time
…service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools,…
Added 12 mins ago
CS
Project Manager (Mechanical) - Canem
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
…specialized trade services, including electrical, mechanical, data, and…
Added 12 mins ago
CS
Project Manager (Electrical) - Canem
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
…specialized trade services, including electrical, mechanical, data, and…
Added 25 mins ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Protect customer intellectual property, engineering data, software, and proprietary manufacturing information.
Added 26 mins ago
J
Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
Added 26 mins ago
J
Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 26 mins ago
J
Maintenance Manager
JLL
Cambridge, ON
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 42 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 55 mins ago
DC
Project Controller
Dasro Consulting Inc.
Calgary, AB
- Contract
…our team. The successful candidate will be reporting to the Manager, Project Controls Pipe Integrity in Canda Gas Projects. The Project Controls team is responsible for providing project…
Added 56 mins ago
XT
Technicien Réseau/Network Technician
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Connaissances pratiques de Microsoft Intune et d’Apple Business Manager
Added 1 hour ago
S
Jr. Product Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
…cutting-edge CMOS and BiCMOS technologies. Reporting to the Manager of NPI Product Engineering, the Junior NPI Product Engineer will support NPI activities across the full product…
Added 1 hour ago
Structures Technician
Alterra Mountain Company
Abbotsford, BC
Reporting to the Structures Manager, the Structures Technician is responsible for fabricating, repairing, modifying, and restoring aircraft structural components across a diverse fleet of…
Added 1 hour ago
Structures Technician
Alterra Mountain Company
Kelowna, BC
Reporting to the Structures Manager, the Structures Technician is responsible for fabricating, repairing, modifying, and restoring aircraft structural components across a diverse fleet of…
Added 1 hour ago
C&
Assistant Facilities Manager
Cushman & Wakefield
Toronto, ON
- Full-time
Under the strategic direction of the Facilities Manager, the Assistant Facilities Manager plays a pivotal role in ensuring the seamless operation of a designated facility, portfolio of…
Added 1 hour ago
H
Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 1 hour ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
…Services, Shared Platform Services, Core Platform Services and Data Centre Platform Services technologies, operational and organizational risk. As a key area of responsibility at Enterprise…
Added 2 hours ago
TM
Operational Excellence Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
…to identify issues, document end-to-end processes, conduct data analysis, and develop effective countermeasures that enhance quality, efficiency, and customer satisfaction. This role…
Added 2 hours ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves at the pace of a technology that…
Added 2 hours ago
A
Customer Success Manager
Amadeus
Ottawa, ON
- Full-time
As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer…
Added 2 hours ago
VE
Sr. Surface Land Coordinator
Vermilion Energy
Calgary, AB
- Full-time
Reporting to the Manager, Surface Land and Indigenous Relations in Calgary, the successful candidate work alongside multidisciplinary teams and trusted external partners to help deliver…
Added 2 hours ago
SB
Manager, Pipe Integrity
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking an experienced and diligent Manager, Pipe Integrity to lead the team responsible for the safety, reliability and compliance of our pipeline assets. Reporting to the…
Added 2 hours ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
…Systems Specialist is responsible for providing technical and engineering support for field work, and office work performing engineering studies and design work and generating engineering…
Added 2 hours ago
AA
Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
Airbus Aircraft
Montreal, QC
- Full-time

Lenovo

Services Delivery Manager, ISG - Canada

Markham, ON, Canada

$92,000 to $140,990 CAD / year

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Job details

Pay: $92,000 to $140,990 CAD / year
Experience: 8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Lenovo Services Solution Group | ISG Services Delivery Manager: Canada

Are you passionate about building trusted customer relationships, solving complex business challenges, and driving exceptional service outcomes for some of the world's most innovative organizations?

Lenovo is seeking a highly motivated Service Delivery Manager (SDM) to join our North America ISG Services team. In this high-impact role, you will serve as the trusted advisor and primary service advocate for a portfolio of Lenovo's largest and most strategic enterprise customers.

As the face of Lenovo Services, you will work closely with customer executives, technical teams, support organizations, and business leaders to ensure exceptional customer experiences, maximize system availability, and deliver measurable business value. You will have the opportunity to influence customer strategy, lead executive-level engagements, and drive continuous service improvement across complex enterprise environments.

This is an ideal opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys solving challenging problems, and wants to make a direct impact on customer success.

What You'll Do

Become a Strategic Customer Advisor

Serve as the primary point of contact and trusted service advisor for assigned strategic accounts.
Build strong relationships with customer executives, IT leaders, and operational stakeholders.
Act as the customer's advocate within Lenovo, ensuring issues are addressed with urgency and accountability.

Drive Service Excellence

Lead service delivery activities across Lenovo support organizations and partner ecosystems.
Monitor and manage service performance, ensuring contractual commitments and service level agreements (SLAs) are consistently achieved.
Proactively identify risks, trends, and opportunities for service improvement before they impact the customer.

Leverage Data to Create Value

Analyze operational and support data to identify patterns, improve reliability, and strengthen customer outcomes.
Develop customer success plans that align Lenovo services with business objectives and technology strategies.
Present actionable recommendations that help customers improve availability, reduce risk, and optimize their environments.

Lead Executive Engagements

Deliver monthly and quarterly business reviews to customer leadership teams.
Communicate service performance, strategic recommendations, incident trends, and ongoing improvement initiatives.
Present confidently to executive audiences and influence decision-making through data-driven insights.

Resolve Critical Issues

Own customer escalations from engagement through resolution.
Coordinate cross-functional teams to address complex technical and operational challenges.
Maintain composure and drive results during high-pressure situations.

Ensure Operational Excellence

Support service contract governance and billing accuracy.
Collaborate across Lenovo teams to continuously improve customer experience and operational efficiency.

What We're Looking For

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Business, Information Technology, or a related field (or equivalent experience).
8+ years of experience in customer-facing service delivery, technical account management, customer success, or related enterprise technology roles.
Experience managing strategic enterprise accounts and executive customer relationships.

Preferred Qualifications

Experience supporting data center, infrastructure, cloud, storage, networking, or enterprise IT environments.
ITIL, PMP, Customer Success, or related industry certifications.
Experience delivering Executive Business Reviews (EBRs) and strategic account planning.
Strong understanding of enterprise support operations and service management best practices.
Strong analytical skills with the ability to translate data into meaningful business recommendations.
Outstanding verbal, written, and presentation skills.
Proven ability to influence stakeholders across complex, matrixed organizations.
Demonstrated success leading cross-functional teams and driving customer outcomes.
Ability to remain calm, decisive, and customer-focused during critical situations.

Why Lenovo?

At Lenovo, you'll work with industry-leading technology, collaborate with talented professionals around the globe, and partner with some of the world's most recognized organizations. You'll have the opportunity to influence customer success at the highest levels while accelerating your own professional growth in a culture built on innovation, accountability, and collaboration.

If you are a strategic thinker, trusted relationship builder, and customer advocate who excels at turning complex challenges into successful outcomes, we'd love to hear from you.

Additional Locations:

Canada - Ontario - Markham

PAY TRANSPARENCY

The anticipated annual compensation range for this position is 92,000–140,990 CAD. Final compensation will be based on relevant experience, skills, and business considerations. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com

General Information

Req #

WD00106309

Career area:

Services

Country/Region:

Canada

State:

Ontario

City:

Markham

Date:

Thursday, October 1, 2026

Working time:

Full-time

Additional Locations:

Canada - Ontario - Markham

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More about this job

Responsibilities

The Service Delivery Manager acts as the primary advisor for strategic enterprise customers, ensuring service excellence and alignment with business objectives. They lead cross-functional teams to resolve critical issues, manage service performance, and deliver executive-level business reviews.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 8 years of experience in customer-facing service delivery or technical account management. Strong analytical skills, executive presence, and experience with enterprise IT environments are essential for this role.

Skills

Service Delivery Management
Strategic Account Management
Customer Success
Technical Account Management
Executive Business Reviews
Service Level Agreements
Data Analysis
Cross-functional Leadership
Incident Management
Enterprise IT Infrastructure
Cloud Computing
Data Center Operations
Stakeholder Management
Strategic Planning
Operational Excellence

Benefits

Bonuses
Commissions

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
ISG
Enterprise Technology
Data Center
Cloud
Storage
Networking
ITIL
PMP
Customer Success
SLA
EBR
Strategic Account Planning
Infrastructure
Hardware
Software Defined Infrastructure
High Performance Computing
Edge Computing
AI-enabled
Account Management
Operational Data
Service Governance
Escalation Management
Matrixed Organizations
Business Value

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