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LensCrafters

Eyecare Sales Associate

Surrey, BC, Canada
South Surrey, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Requisition ID: 954281

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Job Description

GENERAL FUNCTION

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.

Major Duties And Responsibilities

Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
Explores the needs and priorities of patients and links to practice offerings, including eye exam.
Attentive to details, asks clarifying questions, and consults with Optician as needed.
Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
Custom fits glasses and precisely places prescription in lenses.
Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the patient.
Strives to achieve exceptional results on goals and competencies.
Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
Presents, celebrates and educates at product pick-up.
Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized. Secures all company assets under one’s control.
Informs management of potential safety opportunities.
Adhere to attendance and daily time keeping requirements.
Adhere to all company policies and procedures.
Sell on your feet 80%-100% of the time.
Consistently maintains proper dress code.
Perform other duties as assigned by Practice Manager or as business needs.

Basic Qualifications

High School graduate or equivalent
Strong customer service skills
Strong basic math skills
Effective selling skills
Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
Embraces new technology and change
Strong communicator and listener

Preferred Qualifications

Eyecare experience
Sales experience

Pay Range: 18.25 - 0.00

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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More about this job

Responsibilities

Welcome patients, understand their vision and eyewear needs, recommend products and eye exams, and provide attentive service throughout the purchase and pickup experience. Fit eyewear, process transactions and patient information accurately, maintain organized displays and inventory, and follow company procedures and safety standards.

Requirements

A high school diploma or equivalent is required, along with strong customer service, basic math, selling, communication, and listening skills. Candidates should be comfortable with technology and change; eyecare and sales experience are preferred.

Skills

Customer Service
Sales
Basic Math
Product Knowledge
Communication
Active Listening
Point-of-Sale Systems
Patient Record Systems
Eyewear Fitting
Prescription Lens Handling
Time Management
Multitasking
Problem Solving
Attention to Detail
Inventory Organization
Technology Adaptability

Benefits

Health Care
Retirement Savings
Paid Time Off
Vacation
Employee Discounts
Bonus and/or Commission

Visa sponsorship

Not detected in the job text

Keywords

Eyecare
Optical Retail
Eyewear
Patient Experience
Customer Service
Sales
Product Knowledge
Eye Exams
Optician
Eyewear Fitting
Prescription Lenses
Point-of-Sale System
Patient Record Systems
Sales Transactions
Inventory Management
Display Maintenance
Basic Math
Time Management
Multitasking
Problem Solving
Attention to Detail
Safety
Attendance
Timekeeping

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Jobs in Canada