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LensCrafters

Licensed Assistant Manager

Toronto, ON, Canada
North York, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 1+ year(s) management/supervisory experience with direct reports
Posting language: English
Posted: Sep 25, 2026

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Original job description

Requisition ID: 947177

Store #: 005656 LensCrafters

Position:Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Major Duties & Responsibilities

Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):

Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
Partners with store manager to lead a team through strong knowledge & skills.
Provides training & guidance to team members.
Delivers clear & constructive feedback in a timely manner.
Informs store manager of any situation that may require any development or disciplinary action of others.
Supports recruiting, helps select high caliber team & creates talent pipeline.
Follows guidelines to optimally staff store.
Shows great pride in the store appearance & executes visual directives.
Strives to maintain positive working relationship with doctors.
Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
Performs & understands administrative duties.
Maintains a safe working environment for all.
Works a flexible schedule, including nights & weekends.
Under current & valid state Opticianry license perform the following:

Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
Adjusts &/or repairs eyewear.
Presents and dispenses eyewear & creates a lasting impression.
Performs accurate digital measurements.

Basic Qualifications

High School graduate or equivalent
Current & valid state Opticianry license
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve

Preferred Qualifications

College degree or equivalent
Previous experience in leadership position within retail & customer service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in non-licensed states
Brand Final Inspector Certification
Brand Quality, Fitting & Adjusting Program

Pay Range: 61,459.55 - 85,671.45

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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More about this job

Responsibilities

Support the Store Manager in leading store operations, developing and guiding the team, and achieving sales, profitability, customer experience, and care-continuity goals. Provide licensed optician services, including advising on lenses, dispensing and adjusting eyewear, and taking accurate digital measurements.

Requirements

Requires a high school diploma or equivalent, a current and valid state opticianry license, and at least one year of management or supervisory experience with direct reports. Candidates should have retail operations knowledge, strong communication and selling skills, basic math ability, and problem-solving skills; a college degree and additional optical certifications are preferred.

Skills

Retail Operations
Team Leadership
Sales
Business Planning
Performance Management
Staff Training
Recruiting
Customer Service
Optical Product Knowledge
Eyewear Fitting and Adjustments
Digital Measurements
Problem Solving
Communication
Cash Register Operations
Basic Mathematics
Workplace Safety

Benefits

Health Care
Retirement Savings
Paid Time Off
Vacation
Employee Discounts
Bonus
Commission

Visa sponsorship

Not detected in the job text

Keywords

LensCrafters
EssilorLuxottica
Opticianry License
ABO Certification
Retail Operations
Store Management
Sales
Key Performance Indicators
Comp Sales
Sales to Plan
Conversion Rate
Customer Count
Store Profitability
Continuity of Care
Exam Growth
Net Promoter Score
Team Training
Recruiting
Visual Merchandising
Optics
Lens Selection
Eyewear Dispensing
Eyewear Adjustments
Digital Measurements
Cash Register
Customer Service
Workplace Safety

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