Customer Service Representative
- Langford, BC, Canada
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Job details
- Posting language
- English
- Posted
Original job description
The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on order reports on a daily basis
- Other duties as assigned
Qualifications
- Strong customer service focus
- Team oriented
- High school diploma or equivalent
- Exceptional communication skills, both written and verbal
- Proven ability to multitask and maintain organization
- Proficiency with computers and Microsoft Office programs
- Flexibility to work all shifts, including evenings and weekends, as required
Why The Brick
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
More about this job
Responsibilities
The Customer Service Representative at Leons Furniture will answer customer questions and offer solutions, follow up with customers, and review order reports every day. The role also includes other duties as assigned.
Requirements
Candidates need a strong customer service focus, clear written and verbal communication, and the ability to multitask and stay organized. A high school diploma or equivalent, computer skills in Microsoft Office, and flexibility to work all shifts are also required.
Skills
- Customer service
- Customer inquiry handling
- Customer follow-up
- Order report review
- Microsoft Office
- Microsoft Excel
- Written communication
- Verbal communication
- Multitasking
- Organization
- Team collaboration
- Problem solving
- Retail sales support
Benefits
- Health, dental and paramedical coverage
- Employee discounts
- Career progression and development
Categories
- Customer Service & Support
- Retail
Keywords
- customer service
- customer service representative
- customer support
- order management
- order reports
- Microsoft Office
- retail
- furniture retail
- customer inquiries
- customer loyalty
- communication
- multitasking
- shift work
- Excel
- Word
- Outlook
Seniority
Entry level
Perks
- Employee discount
Tools
- Microsoft Office
Languages
- English