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Added 15 hours ago
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Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform…
Added 20 hours ago
L
Assistant Branch Manager - Office 1553
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Kingston, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 21 hours ago
Financial Service Representative
Money Mart
Rutland
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 21 hours ago
WD
Museum Associate - Part-time position
Western Development Museum
Moose Jaw, SK
- Part-time
The Museum Associate primarily supports the planning and delivery of programs and events at the WDM Moose Jaw. The position also provides scheduled Visitor Services coverage. Working…
Added 22 hours ago
TH
Merchandising Execution Associate Part Time - 7119 Skyview
The Home Depot
Canada
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 23 hours ago
HC
Part Time Seasonal Associate - Edmonton Outlet
HB Canada, Inc.
AB · Edmonton
- Part-time
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Added 23 hours ago
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Part Time Seasonal Associate - BOSS St. Bruno
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Saint-Bruno-de-Montarville, QC
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Added 23 hours ago
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Ryder System, Inc.
Ottawa, ON · Vanier, ON
- Full-time
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Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
…and motivated individual to fill the position of Warehouse Representative at our Saskatoon, SK…
Added 1 day ago
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CN - Business Development Associate
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and…
Added 1 day ago
TL
Teardown Technician
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AB · Greater Edmonton Metropolitan Area
- Full-time
These physical demands are representative of those an associate must meet to be able to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable…
Added 1 day ago
HB
Sales Associate - BOSS Ottawa Tanger
HUGO BOSS
Ottawa, ON
- Full-time
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Added 1 day ago
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Administration Assistant, Private Wealth
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Toronto, ON · FCP
- Full-time
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Merchandising Associate 4 Month Contract Part Time - TORONTO CURITY
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Canada
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
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Agent(e) au service à la clientèle
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Quebec, QC · Vanier
- Full-time
Added 1 day ago
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PIA Client Service Associate
TD
Toronto, ON
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Added 1 day ago
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WORKFORCE ASSOCIATE #66709
City of Toronto
Toronto, ON
- Full-time
The Workforce Associate is a new role on the Strategic Business & Workforce Planning team.This team works closely with other budget, TELCCS teams in the division, and with corporate people…
Added 1 day ago
WORKFORCE ASSOCIATE
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Added 1 day ago
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Seasonal Flagship Retail Associate Part Time
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Provide world class customer service through effective communication and creating the ultimate shopping experience for our fans as well as supporting additional back of house operations.
Added 1 day ago
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PIA Client Relationship Associate
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Concord, ON · Toronto, ON
- Full-time
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Added 1 day ago
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Teardown Technician
Crane Carrier (Canada) Limited
AB · Greater Edmonton Metropolitan Area
- Full-time
These physical demands are representative of those an associate must meet to be able to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable…
Added 1 day ago
GT
Store Associate (Part-Time)
Giant Tiger
Yorkton, SK
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 day ago
HB
Part Time Sales Associate - BOSS Shop, Holt Renfrew Calgary
HUGO BOSS Canada, Inc.
Calgary, AB
- Part-time
- Other
Ability to work varied hours/days to oversee store operations.
Added 1 day ago
HB
Part Time Sales Associate - BOSS Shop, Holt Renfrew Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
- Part-time
- Other
Ability to work varied hours/days to oversee store operations.

Leons Furniture Limited

Customer Service Representative (full-time hourly)

Guelph, ON, Canada

The starting hourly rate for this position is $17.95. · Full-time

Apply About employer

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Job details

Pay: The starting hourly rate for this position is $17.95.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

About Company:

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store, along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Customer Service Representative (Full-Time Hourly) plays a critical role in ensuring customer satisfaction by providing timely, accurate, and courteous support to clients across various communication channels. This position is responsible for addressing customer inquiries, resolving issues, and facilitating smooth transactions to enhance the overall customer experience. The role requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while maintaining a positive and professional demeanor. By acting as the primary point of contact, the representative helps build and maintain strong customer relationships that contribute to the company’s reputation and success. Ultimately, this role aims to deliver exceptional service that meets or exceeds customer expectations, fostering loyalty and repeat business within the Canadian market.

Minimum Qualifications:

High school diploma or equivalent.
Experience in a customer service role, preferably in a retail environment.
Excellent verbal and written communication skills in English.
Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
Ability to work full-time hours with a flexible schedule, including potential shifts during evenings or weekends.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve product or service issues by clarifying customer complaints, determining the cause, and providing appropriate solutions or alternatives.
Process orders, forms, applications, and requests accurately and efficiently.
Maintain detailed records of customer interactions, transactions, comments, and complaints in the company database.
Collaborate with other departments to escalate and resolve complex issues in a timely manner.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Continuously update knowledge of company policies, services, and procedures to provide accurate information.

Skills:

The required communication skills enable the representative to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed. Computer literacy is essential for navigating CRM systems and documenting interactions accurately, which supports efficient case management and follow-up. Problem-solving skills are applied daily to identify the root causes of customer issues and to develop effective solutions that satisfy both the customer and the company. Time management and multitasking abilities allow the representative to handle multiple inquiries simultaneously without compromising service quality. Preferred skills such as bilingualism and industry knowledge further enhance the ability to serve a diverse customer base and provide specialized assistance, contributing to a more personalized and effective customer experience.

Compensation:

The starting hourly rate for this position is $17.95.

Additional Information:

Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.

How to Apply:

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for the role.

Apply About employer

More about this job

Responsibilities

The representative is responsible for responding to customer inquiries via phone, email, and chat while resolving product or service issues. They also maintain accurate records of interactions and collaborate with other departments to ensure customer satisfaction.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in a customer service or retail environment. Proficiency in English communication and basic computer skills, including CRM and Microsoft Office, are required.

Skills

Customer service
Communication
Problem-solving
CRM software
Microsoft Office
Time management
Multitasking
Data entry
Conflict resolution
Order processing

Benefits

Competitive compensation
Comprehensive benefits
Career development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
CRM
Microsoft Office
Communication
Problem-solving
Order Processing
Data Management
Conflict Resolution
Full-time
Client Support
Database Management
Customer Experience
Professionalism

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