At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Director of Sales will define and execute the product strategy to increase customer signups, retention, and purchase frequency. They will oversee omnichannel marketing, B2B partnerships, and the management of retail-based kiosks and digital acquisition platforms.
Requirements
Candidates need 7 to 10 years of progressive marketing experience, including at least 3 years in a leadership role. Proven expertise in digital performance marketing, retail activations, and data-driven growth experimentation is required.
Working hours
40 hours per week
Skills
- Omnichannel Marketing
- Customer Acquisition
- Customer Lifecycle Management
- B2B Partnerships
- Digital Performance Marketing
- CRM Platforms
- Data Analytics
- Customer Segmentation
- Retail Marketing
- Brand Positioning
- Market Research
- Loyalty Program Design
- Strategic Partnerships
- Team Leadership
- Budget Forecasting
- E-commerce Strategy
Benefits
- Health Insurance
- Dental Insurance
- Disability Programs
- Telus Health Virtual Care
- Employee and Family Assistance Program
- Employee Discount
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Sales
- Marketing
- Agriculture
- Retail
Keywords
- E-commerce
- Affiliate Program
- B2B
- SEO
- Email Marketing
- Influencer Marketing
- Paid Media
- CRM
- Customer Lifecycle
- Market Research
- Competitive Analysis
- Cloud Solutions
- Web Technologies
- Retail Kiosks
- Subscription Growth
- Personalization
- Growth Experimentation
- Omnichannel
- Farming
- Food Systems
Original job description
Description
At Lufa Farms, we’re on a mission to create a better food system and a huge part of this is achieved by growing food where people live, and growing it responsibly. We also partner with hundreds of local farmers and foodmakers to offer a full lineup of fresh, local, responsible groceries through our online Marketplace, an e-commerce site we developed in-house. To keep moving forward, we need an experienced and visionary Director of Sales to define and execute our product strategy, collaborate with key business stakeholders, and ensure the successful delivery of customer-centric solutions.
The Director of Sales will be responsible for our affiliate program, events management for our kiosks, e-commerce platforms (social media and ads), B2B partnerships (setting up new markets and PUPs), and reworking our referral program. The right person is smart, creative, humble, and able to mentor and support our current team. Their success will be measured by their ability to increase customer signups, improve retention and engagement, and increase purchase frequency as well as the average basket price.
Responsibilities
Leverage customer data and insights to build targeted segmentation strategies and drive personalization across all marketing initiatives;
Own and execute the omnichannel marketing roadmap, balancing high-performing digital initiatives with in-person activations via signup kiosks in various locations;
Lead the launch, optimization, and performance tracking of retail-based kiosks as well as multi-platform digital campaigns;
Develop and oversee a full-funnel customer lifecycle marketing strategy across acquisition, engagement, retention, and reactivation;
Collaborate with cross-functional teams to deliver integrated digital campaigns (paid media, SEO, email, influencer marketing) that drive subscription growth;
Manage the regional sales team across the Ottawa region to ensure strong customer engagement and long-term subscription growth;
Manage creative teams to produce marketing materials for both digital platforms and live events;
Establish and nurture strategic partnerships to support kiosk locations, B2B opportunities, and last-mile pick-up points;
Oversee brand positioning and messaging to ensure consistency and resonance across all customer touchpoints;
Conduct ongoing market research, competitive analysis, and customer feedback assessments to inform marketing and product decisions;
Design and implement loyalty, referral, and promotional programs to drive customer stickiness and increase average basket size;
Requirements
7 to 10 years of progressive marketing experience, including at least 3 years in a leadership role;
Build, execute, and optimize multi-channel acquisition campaigns that drive customer sign-ups and conversions - both digitally and with our in person kiosks;
Proven track record in retail marketing, with a strong blend of physical and digital acquisition strategies;
Expertise in digital performance marketing, CRM platforms, and customer lifecycle management;
Demonstrated experience launching successful brand activations, pop-ups, or in-store kiosks;
Deep understanding of data analytics, customer segmentation, and growth experimentation;
Develop acquisition forecasts, set performance targets, and communicate results clearly to leadership;
Strong problem-solving, decision-making, and communication skills;
Familiarity with digital commerce platforms, cloud solutions, and modern web technologies.
Schedule
Full-time (40 hours per week).
Compensation And Benefits
Salary to be determined based on experience and knowledge of the candidate;
You’ll be eligible to participate in the firm’s health insurance, dental, and disability programs after completion of the probationary period (paid 50% by the employee and 50% by Lufa Farms);
Access to TELUS Health Virtual Care (direct contact to health professionals by phone, video, or chat) and the Employee and Family Assistance Program (professional, short-term counseling, covering a broad range of interpersonal issues);
30% discount on your Lufa Farms basket.
